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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785747 Views

18 replies

29 likes

  • 785747 Views
  • 18 replies
  • 29 likes

Moving to Mexico

Hi, I am moving to Mexico City and have a premium account. As I understand it, I can keep using Spotify as long as I keep paying using a U.S. payment method. Is this correct? Thank you!

Newbie

Hi, I am moving to Mexico City and have a premium account. As I understand it, I can keep using Spotify as long as I keep paying using a U.S. payment method. Is this correct? Thank you!

PrimaVera1

Newbie

277 Views

2 replies

0 likes

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  • 2 replies
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I can't reset my password because my email was deactivated

My email was deactivated and I cannot reset my password because it keeps sending the reset email to my old deactivated email and I can't change my email because I don't know my password.. Please help me.

Newbie

My email was deactivated and I cannot reset my password because it keeps sending the reset email to my old deactivated email and I can't change my email because I don't know my password.. Please help...

annaragland13

Newbie

323 Views

2 replies

0 likes

  • 323 Views
  • 2 replies
  • 0 likes

Missing or Wrong Confirmation Emails

4 days ago I sent a gift to my son with instructions to email him on Christmas Day. The email I got that day doesn't mention my son at all, and looks like I sent the gift ecard to myself. Will he get an email? Also, an hour ago I ordered two more gif...

Casual Listener

4 days ago I sent a gift to my son with instructions to email him on Christmas Day.  The email I got that day doesn't mention my son at all, and looks like I sent the gift ecard to myself. ...

MarcoPglr

Newbie

703 Views

2 replies

0 likes

  • 703 Views
  • 2 replies
  • 0 likes

How to accept the terms and condition of use pop-up

Hi guys I got a problem ,I have reinstalled my spotify with the new version, and ever since I have not been able to use spotify since I had got a problem with the terms and condition of use pop-up which pops up automatically and I can't close it with...

Newbie

Hi guys I got a problem ,I have reinstalled my spotify with the new version, and ever since I have not been able to use spotify since I had got a problem with the terms and condition of use pop-up wh...

ascolor

Newbie

1156 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Multiple premium accounts

Is it possible to have more then one account? I already have one, but would like to open another. It is for my little brother but I like it all to be in my name (and card), keeping full controll over payment and such... If it is possible, how do I go...

Visitor

Is it possible to have more then one account? I already have one, but would like to open another. It is for my little brother but I like it all to be in my name (and card), keeping full controll over...

Bittencourt

Spotify Star

1470 Views

4 replies

1 likes

  • 1470 Views
  • 4 replies
  • 1 likes

I am pissed!!!

My premium subscription is gone all my playlist are gone i cant even sign in without going through facebook...this is bull **bleep** i cant cancel my subscription because spotify acts as if i never used it before. and silly me thinking all this was h...

Newbie

My premium subscription is gone all my playlist are gone i cant even sign in without going through facebook...this is bull **bleep** i cant cancel my subscription because spotify acts as if...

user-removed

Not applicable

494 Views

2 replies

0 likes

  • 494 Views
  • 2 replies
  • 0 likes

Spotify Philippines

Is Spotify now available for use in the Philippines? I currently have a premium subscription and will be moving back to the Philippines.

Visitor

Is Spotify now available for use in the Philippines? I currently have a premium subscription and will be moving back to the Philippines.

smileykylie26

Newbie

16838 Views

14 replies

0 likes

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  • 14 replies
  • 0 likes

Spotify reset your password spam

Hi, Spotify keep spamming me with password reset mail triggered by someone else. The list below is from the last month which is actually a pretty quiet one, sometimes it's twice that amount. Reset your password - Hi there! Forgetting your password ne...

Casual Listener

Hi,   Spotify keep spamming me with password reset mail triggered by someone else. The list below is from the last month which is actually a pretty quiet one, sometimes it's twice that amoun...

user-removed

Not applicable

9335 Views

8 replies

8 likes

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  • 8 replies
  • 8 likes

Stream Keeps Cutting Out

Spotify, is it too much to ask that 320k quality music be streamed at the same speed that 320k mp3's would download at?I'm fed up with the stream starting and stopping all the time. I don't pay a monthly fee for this rubbish. My internet connection i...

Music Fan

Spotify, is it too much to ask that 320k quality music be streamed at the same speed that 320k mp3's would download at? I'm fed up with the stream starting and stopping all the time. I don't pay a...

kereru299

Casual Listener

2844 Views

6 replies

10 likes

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  • 6 replies
  • 10 likes

Solved!! Joined Spotify Premium on cell phone and want to connect it to my computer

Joined Spotify Premium on cell phone and want it also on my computer. Do I have to download again or should it log in automatically?

Newbie

Joined Spotify Premium on cell phone and want it also on my computer. Do I have to download again or should it log in automatically?

user-removed

Not applicable

2071 Views

20 replies

0 likes

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  • 20 replies
  • 0 likes

Change date of birth

I can't change my last 4 numbers in my date of birth. Is this possible?

Newbie

I can't change my last 4 numbers in my date of birth. Is this possible?

Honeybard

Newbie

6467 Views

2 replies

1 likes

  • 6467 Views
  • 2 replies
  • 1 likes

Can't log in (mac)

I recently made an account on spotify through facebook. I am able to log in on the website, but when I attempt to log in using the spotify mac app, it says login failed. I have changed the facebook password twice.

Newbie

I recently made an account on spotify through facebook.  I am able to log in on the website, but when I attempt to log in using the spotify mac app, it says login failed.  I have changed th...

stepvda

Casual Listener

2105 Views

6 replies

4 likes

  • 2105 Views
  • 6 replies
  • 4 likes

'Email address already in use' BUT this is the account I've always used!

I've been a member for a long time and have a premium account. I've just tried to update my postcode, but when I try to save, the 'Another account is already registered with this email address' message appears. This hasn't happened before - my accoun...

Casual Listener

I've been a member for a long time and have a premium account.   I've just tried to update my postcode, but when I try to save, the 'Another account is already registered with this email add...

Francie-Lou

Newbie

1281 Views

2 replies

1 likes

  • 1281 Views
  • 2 replies
  • 1 likes

Device limit

Hi, I didn't know about the device limit until recently when without notice (except for one tablet device) all of my offline content was gone on every device. I would have liked to at least choose which device should be reset. Is this a known issue? ...

Casual Listener

Hi,   I didn't know about the device limit until recently when without notice (except for one tablet device) all of my offline content was gone on every device. I would have liked to at leas...

ytenok

Newbie

18189 Views

12 replies

10 likes

  • 18189 Views
  • 12 replies
  • 10 likes

Hey everybody - How can i find how many days back of my Spotify Premium

I want to know where i can see, how many days there are left of my Spotify Premium, where can i see that?

Newbie

I want to know where i can see, how many days there are left of my Spotify Premium, where can i see that?

osornios

Spotify Star

16924 Views

5 replies

1 likes

  • 16924 Views
  • 5 replies
  • 1 likes

Solved!! data usage

if I understand well, Spotify is based on Peer to Peer, isn't it? So when I leave Spotify open, it will continue to use data ? Even if I do not listen to music Does anybody have an idea how much Spotify use data on internet?* when I listen to music?*...

Regular

if I understand well, Spotify is based on Peer to Peer, isn't it?   So when I leave Spotify open, it will continue to use data ? Even if I do not listen to music   Does anybody have an ...

tony0964

Newbie

160300 Views

17 replies

1 likes

  • 160300 Views
  • 17 replies
  • 1 likes

Forgot to change my credit card in my setting

I change my credit card, last month.I forgot to change it in my setting.So today i had a message like "we've found an error with your payme, please contact your bank.I want to know, if it's necessary to contact my bank, after change my setting, or sp...

Visitor

I change my credit card, last month. I forgot to change it in my setting. So today i had a message like "we've found an error with your payme, please contact your bank. I want to know, if it's...

Tim1964

Newbie

1051 Views

5 replies

0 likes

Other
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  • 5 replies
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Solved!! New card details not accepted - what now?

I am trying to change my card details. After struggling for a while with a badly designed screen that insisted I match my post code and country (UK), I got through to a screen by clicking on new payment. Added my card details (that are known to work ...

Casual Listener

I am trying to change my card details. After struggling for a while with a badly designed screen that insisted I match my post code and country (UK), I got through to a screen by clicking on new paym...

nanettebaber

Newbie

671 Views

4 replies

0 likes

  • 671 Views
  • 4 replies
  • 0 likes

Songs aren't available offline

I just downloaded Spotify yesterday, downloaded some songs, even synched a whole playlist for offline. Then I decided to try the premium for 30 days. It won't let me make any of my playlists available for offline mode. It just gives me the orange cir...

Newbie

I just downloaded Spotify yesterday, downloaded some songs, even synched a whole playlist for offline.    Then I decided to try the premium for 30 days.  It won't let me make any o...

Marlashee47

Newbie

1012 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Trying to upgrade but can't get to payment page

I am trying to upgrade to premium - It says almost there, I click on the selection button to pay by visa/mastercard and nothing happens. My internet is fine and I have tried on my phone and I Pad to with the same result. Any suggestions?

Newbie

I am trying to upgrade to premium - It says almost there, I click on the selection button to pay by visa/mastercard and nothing happens. My internet is fine and I have tried on my phone and I Pad to ...

yunus2796

Newbie

2659 Views

32 replies

1 likes

  • 2659 Views
  • 32 replies
  • 1 likes