Redeem code
Can't redeem my premium code? Sure I've written the right pin and have done it like ten times?? Anyone that may know what the problem may be?? Help!
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Start a topicCan't redeem my premium code? Sure I've written the right pin and have done it like ten times?? Anyone that may know what the problem may be?? Help!
Newbie
Can't redeem my premium code? Sure I've written the right pin and have done it like ten times?? Anyone that may know what the problem may be?? Help!
Kimbe00
Newbie
4892 Views
2 replies
6 likes
Hey Spotify, I use your premium accounts and they are really good. Love hearing music via mobile. But how to get this account is not okay: Klarna. I payed this bill for december and booked the premium for january. And now there is the bill for januar...
Visitor
Hey Spotify, I use your premium accounts and they are really good. Love hearing music via mobile. But how to get this account is not okay: Klarna. I payed this bill for december and book...
Tino5
Newbie
5435 Views
11 replies
1 likes
I'm using spotify without Facebook. I want to connect with friends who are on Facebook. How do I get their ID #'s and how do I tell them what my ID# is? Is there no easier way to connect from spotify account to facebook account without signing in wit...
Casual Listener
I'm using spotify without Facebook. I want to connect with friends who are on Facebook. How do I get their ID #'s and how do I tell them what my ID# is? Is there no easier way to connect f...
flaming_purrito
Newbie
35773 Views
5 replies
0 likes
2 albums I've been looking forward to came out today, Kenny Chesney and Justin Bieber, and neither of them are on Spotify
Gig Goer
2 albums I've been looking forward to came out today, Kenny Chesney and Justin Bieber, and neither of them are on Spotify
bcarson74
Newbie
1043 Views
4 replies
0 likes
Hi Tried to turn my premium subscription back on but just get wrong password when selecting the payment method. I am already logged in! very frustrating and not great on the usability front. Please can you advise how I am supposed to rejoin online? t...
Newbie
Hi Tried to turn my premium subscription back on but just get wrong password when selecting the payment method. I am already logged in! very frustrating and not great on the usability ...
PNSE
Newbie
505 Views
1 replies
0 likes
My spotify account completely reset itself. It doesn't remember any of my playlists or settings or anything and acts like it is completely new. I should have an active unlimited account (automatic payments, last one on April 2), but it says that I ha...
Visitor
My spotify account completely reset itself. It doesn't remember any of my playlists or settings or anything and acts like it is completely new. I should have an active unlimited account (automatic pa...
jonprelude
Newbie
2026 Views
5 replies
0 likes
Ever since I upgraded my account from unlimited to premium payments seem to fail and eventually my premium has ran out. Whenever I try to resubsribe spotify says it failed to accept my payments from paypal. However I have no problems purchasing any o...
Regular
Ever since I upgraded my account from unlimited to premium payments seem to fail and eventually my premium has ran out. Whenever I try to resubsribe spotify says it failed to accept my payments from ...
user-removed
Not applicable
917 Views
5 replies
0 likes
Hello guys! First of all, I'd like to add that Spotify is one of the most appreciated programmes on my computer, and that I use it regularily, as such I like sharing my playlists with my friends. This however doesn't mean that I like that my friends ...
Newbie
Hello guys! First of all, I'd like to add that Spotify is one of the most appreciated programmes on my computer, and that I use it regularily, as such I like sharing my playlists with my fri...
Karmamaka
Regular
9443 Views
38 replies
8 likes
I just upgraded, but I'm still getting ads and have the "upgrade" button above. It's pretty lame that this is the experience I have after paying money. Any ideas?
Newbie
I just upgraded, but I'm still getting ads and have the "upgrade" button above. It's pretty lame that this is the experience I have after paying money. Any ideas?
RenatoCSG
Newbie
1790 Views
6 replies
0 likes
Hi, does anyone know if there's a way you can block a certain computer from using your spotify account? I logged in on a friends computer a while ago and now she keeps using my account although I've asked her on many occasions to not. I'm fed up of m...
Newbie
Hi, does anyone know if there's a way you can block a certain computer from using your spotify account? I logged in on a friends computer a while ago and now she keeps using my account although I've ...
user-removed
Not applicable
10111 Views
8 replies
0 likes
I have had my spotify account linked to facebook for some time and experienced some problems with it. Oppened a new account and accidently logged on to Facebook deleting my old account. I have found my old playlist and is following that now which is ...
Newbie
I have had my spotify account linked to facebook for some time and experienced some problems with it. Oppened a new account and accidently logged on to Facebook deleting my old account. I have found ...
MargauxPaturel
Newbie
500 Views
2 replies
0 likes
I just paid through my iPhone for spotify premium and I had spotify logged on but it didn't upgrade to premium????
Newbie
I just paid through my iPhone for spotify premium and I had spotify logged on but it didn't upgrade to premium????
moramsay23
Newbie
689 Views
2 replies
0 likes
Hi,Firstly, I have tried everything that is suggested in the other threads to fix this. I just logged into Spotify earlier to find that my account has reverted to a free account from premium, and everything to do with my account has disappeared (play...
Regular
Hi, Firstly, I have tried everything that is suggested in the other threads to fix this. I just logged into Spotify earlier to find that my account has reverted to a free account from ...
JasontheSavage
Newbie
3588 Views
12 replies
0 likes
Hi, I lost everything when I unlinked Facebook from my Spotify account. Now, when I link it back to FB it created a new account. I can't access my playlists and I lost my premium suscription. Can you link my original account back to my FB account? my...
Casual Listener
Hi, I lost everything when I unlinked Facebook from my Spotify account. Now, when I link it back to FB it created a new account. I can't access my playlists and I lost my premi...
paddington82
Casual Listener
728 Views
5 replies
0 likes
Hi, I just got an email from paypal, that says I have paid €9,99 to Spotify Finance Ltd (premium-gbp@spotify.com) for a premium month account. The thing is, I didn't, i almost never use spotifuggle. My account settings say that I have a free account,...
Newbie
Hi, I just got an email from paypal, that says I have paid €9,99 to Spotify Finance Ltd (premium-gbp@spotify.com) for a premium month account. The thing is, I didn't,...
ccsbaum
Newbie
22117 Views
3 replies
1 likes
today i wanted to buy a spotify gift card to have premium this month, but i couldnt find any.so i bought an itunes gift card insead, can i use the itunes money to get premium? that might be a dumb question lol
Newbie
today i wanted to buy a spotify gift card to have premium this month, but i couldnt find any. so i bought an itunes gift card insead, can i use the itunes money to get premium? that might be a dumb ...
Fuji2
Newbie
23869 Views
16 replies
10 likes
Hey! Is it possible to find your old playlists that you have deleted? These playlist was made and deleted by my account which I have used for a few years now. Thanks,
Newbie
Hey! Is it possible to find your old playlists that you have deleted? These playlist was made and deleted by my account which I have used for a few years now. Thanks,
jellyfawn
Newbie
7261 Views
6 replies
0 likes
Greetings, I see this: You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged $9.99 on 2013-08-13 unless you cancel your recurring payment. As it should be, but I was charged $10.82 this mo...
Casual Listener
Greetings, I see this: You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged $9.99 on 2013-08-13 unless you cancel your recurr...
Rorey
Spotify
1026 Views
6 replies
0 likes
Is it allowed to use Spotify in a church if we have a agreement with the Norwegian lisencing organisation Tono? I know that the terms are for private use only, but since the musicians get paid from Tono i wonder if it is allowed.
Casual Listener
Is it allowed to use Spotify in a church if we have a agreement with the Norwegian lisencing organisation Tono? I know that the terms are for private use only, but since the musicians get paid from T...
Nixmaster7
Newbie
7950 Views
4 replies
1 likes
Does Spotify have any current plans to open up in Japan? I was a constant user of the program in Australia, but having moved to Japan found that the software is not supported in this region. I really do miss Spotify and would like to know if I'd be a...
Newbie
Does Spotify have any current plans to open up in Japan? I was a constant user of the program in Australia, but having moved to Japan found that the software is not supported in this region. I really...
rworne
Casual Listener
55672 Views
29 replies
2 likes