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Spotify Customer Support

I just would like to say that Spotify have the best Customer Support I have ever come across. You dealt with my problem straight away and made it easy to understand. I have never come across Customer Support like it. Thank you so much!

Casual Listener

I just would like to say that Spotify have the best Customer Support I have ever come across.   You dealt with my problem straight away and made it easy to understand.   I have neve...

user-removed

Not applicable

1958 Views

10 replies

2 likes

  • 1958 Views
  • 10 replies
  • 2 likes

Profilbild

Hi, wie bekomme ich ein Profilbild in meinen Account eingebunden? Danke und GrußSIM

Visitor

Hi,   wie bekomme ich ein Profilbild in meinen Account eingebunden?    Danke und Gruß SIM

dabberl

Newbie

18082 Views

9 replies

2 likes

  • 18082 Views
  • 9 replies
  • 2 likes

Solved!! Will I get email receipts sent every month?

Hello, I just purchased Spotify Premium by providing my credit card information, and I got an email with my receipt for my month's payment. Will I get this email every month? If not, is there a way that I can sign up for a monthly reminder that my cr...

Casual Listener

Hello, I just purchased Spotify Premium by providing my credit card information, and I got an email with my receipt for my month's payment.  Will I get this email every month?  If not, is t...

tegnatrout

Newbie

13042 Views

2 replies

4 likes

Premium
Subscription
  • 13042 Views
  • 2 replies
  • 4 likes

Log-In Difficulty

Hi, Quite the conundrum: At the login prompt, I select "Login using Spotify details" Currently, my account (accessed directly via Spotify and not via facebook) is associated with an old email address I've since discontinued and therefore cannot recei...

Casual Listener

Hi,   Quite the conundrum:   At the login prompt, I select "Login using Spotify details"   Currently, my account (accessed directly via Spotify and not via facebook) is ass...

jmoscozo26

Newbie

712 Views

3 replies

0 likes

  • 712 Views
  • 3 replies
  • 0 likes

Solved!! Wrong name and picture in my account

Hi I have a account and i know that my son have been in to it. Now when i log in i see his name and facebook picture in the upper right and i can't change it to my name and picture. How do i change it back? Helene

Regular

Hi  I have a account and i know that my son have been in to it. Now when i log in i see his name and facebook picture in the upper right and i  can't change it to my name and picture. How ...

ylluria

Casual Listener

21957 Views

180 replies

0 likes

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  • 180 replies
  • 0 likes

Someone using my bank account to pay their spotify!!!

I recently checked my balance on the internet and saw that someone in Great Britain is using MY bank account to pay for their spotify. I have tried to get contact with spotify but i cant find the phonenumber or emal anywhere. Solve my problem please!...

Newbie

I recently checked my balance on the internet and saw that someone in Great Britain is using MY bank account to pay for their spotify. I have tried to get contact with spotify but i cant find the p...

tinasue123

Newbie

2312 Views

4 replies

0 likes

  • 2312 Views
  • 4 replies
  • 0 likes

Can I activate two gift cards at once?

Hi there, My brother got me 4 months spotify premium for Xmas. A 3 month gift voucher and a 1 month voucher. I've activated the 3 month one. If I activate the 1 month one now will it just extend my current subscription by one month? Or will I have to...

Newbie

Hi there,   My brother got me 4 months spotify premium for Xmas. A 3 month gift voucher and a 1 month voucher.   I've activated the 3 month one. If I activate the 1 month one now wi...

seraphix

Newbie

5635 Views

2 replies

0 likes

  • 5635 Views
  • 2 replies
  • 0 likes

How do I continuously (always) be in a private session, without checking it everytime I startup

Why do I need to check the (go in a private session) everytime, and how do I change it to continuously. Everytime I close Spotify and start it up again, the box is not checked anymore. I'm thinking about making a new account just with my e-mail, not ...

Regular

Why do I need to check the (go in a private session) everytime, and how do I change it to continuously. Everytime I close Spotify and start it up again, the box is not checked anymore. I'm thinki...

user-removed

Not applicable

3479 Views

2 replies

1 likes

  • 3479 Views
  • 2 replies
  • 1 likes

Disable Notifications

The notifications are an awesome feature; however, I have many friends and many playlists and I receive way too many notifications! I cannot find an option to disable or turn them off. Is there one? If not, please make an option to disable/enable not...

Newbie

The notifications are an awesome feature; however, I have many friends and many playlists and I receive way too many notifications!   I cannot find an option to disable or turn them off.&nbs...

isamaffei

Newbie

45707 Views

38 replies

53 likes

  • 45707 Views
  • 38 replies
  • 53 likes

Solved!! Spotify 30 day free trial

hi, I was wondering if I set up a free trial for spotify and cancel my subscription within the first few days, am I able to continue the trial, as I am worried I may forget when my trial is meant to end and be charged for a months subscription, thank...

Casual Listener

hi, I was wondering if I set up a free trial for spotify and cancel my subscription within the first few days, am I able to continue the trial, as I am worried I may forget when my trial is meant to ...

mr37

Newbie

4236 Views

8 replies

1 likes

  • 4236 Views
  • 8 replies
  • 1 likes

Solved!! Created account doesn't exist

I created a Spotify account with the name xxx and email address xxx@xxx.xx. When everything was ready, and I tried to login it said that the username or password was incorrect. I tried, therefore, to reset the password and entered my username xxx, th...

Casual Listener

I created a Spotify account with the name xxx and email address xxx@xxx.xx. When everything was ready, and I tried to login it said that the username or password was incorrect. I tried, therefore, to...

Baller3113

Newbie

14971 Views

10 replies

1 likes

  • 14971 Views
  • 10 replies
  • 1 likes

Solved!! Playlists not showing in friends' profiles

Hello, I had some problems with my account recently where all of my playlists suddenly disappeared. Luckily the Spotify team stepped in and sorted it but since then, only about 4 of my 60 or so playlists are showing in my profile when my friends try ...

Casual Listener

Hello,   I had some problems with my account recently where all of my playlists suddenly disappeared.  Luckily the Spotify team stepped in and sorted it but since then, only about 4 of ...

PeterDegraff

Newbie

3955 Views

15 replies

0 likes

  • 3955 Views
  • 15 replies
  • 0 likes

Solved!! How do I use ONLY my Spotify credentials, not Facebook's?

I do not ever want my account associated with Facebook again. But Spotify is not recognizing my Spotify credentials and I can't even figure out what the password is or how to reset within Spotify. Ma I've had a few answers and maybe they have helped ...

Visitor

I do not ever want my account associated with Facebook again.  But Spotify is not recognizing my Spotify credentials and I can't even figure out what the password is or how to reset within Spoti...

balderazjulie

Newbie

1934 Views

3 replies

3 likes

  • 1934 Views
  • 3 replies
  • 3 likes

dar de baja una cuenta en spotify // as to cancel a subscription ?

buenas tardes me gustaria saber como puedo dar de baja una cuenta en spotify que ahora es free y antes era premium. quiero cerrar esta cuenta de spotify. gracias good afternoon I would like to know how I can terminate an account on spotify is now fre...

Regular

buenas tardes me gustaria saber como puedo dar de baja una cuenta en spotify que ahora es free y antes era premium. quiero cerrar esta cuenta de spotify. gracias     good afternoon I ...

matialoninversi

Newbie

2294 Views

3 replies

0 likes

  • 2294 Views
  • 3 replies
  • 0 likes

Solved!! starred songs gone D:

Hello,Going through the forum I've seen some others having the same problem (so I'm crossing my fingers my problem can be solved too) - I just discovered I lost almost all my starred songs, except from those added 2012. Is there any way to get them b...

Casual Listener

Hello, Going through the forum I've seen some others having the same problem (so I'm crossing my fingers my problem can be solved too) - I just discovered I lost almost all my starred songs, ex...

aikonia

Casual Listener

8235 Views

70 replies

2 likes

  • 8235 Views
  • 70 replies
  • 2 likes

Cant get premium service from puerto rico

Guys I live in Puerto Rico which seems to be sn impedimient to get the premium service.....i tried to activate the service but the credit card declines all the time.....it ant be the card I used it all the time to buy from net stores.....Any premium ...

Newbie

Guys I live in Puerto Rico which seems to be sn impedimient to get the premium service.....i tried to activate the service but the credit card declines all the time.....it ant be the card I used it a...

hocha

Newbie

3492 Views

3 replies

1 likes

  • 3492 Views
  • 3 replies
  • 1 likes

Solved!! How to stop automatic spotify payment???

Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?

Casual Listener

Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?

hannacorpe5298

Casual Listener

92454 Views

8 replies

1 likes

  • 92454 Views
  • 8 replies
  • 1 likes

Unlinked from Facebook - why do I still see my FB friends playlists on the main page?

I am on Premium and have disconnected my Spotify account from my Facebook account. I linked it once just to see how it works, didn't care for it so wanted to delete the connection. My Edit - Preferences now says "Connect to Facebook" under Social Net...

Regular

I am on Premium and have disconnected my Spotify account from my Facebook account. I linked it once just to see how it works, didn't care for it so wanted to delete the connection.   My Edit -...

fuchsfederico

Newbie

3178 Views

6 replies

1 likes

  • 3178 Views
  • 6 replies
  • 1 likes

Cancelled spotify premium and I still got charged 9.99!

Hi, i had cancelled my spotify premium because I no longer wanted it. So i check my debit card and I am still being charged 9.99. It is very irritating because I feel like i am being cheated out of my money. 10 dollars might not be a lot but I could ...

Newbie

Hi, i had cancelled my spotify premium because I no longer wanted it. So i check my debit card and I am still being charged 9.99. It is very irritating because I feel like i am being cheated out of m...

vgvirginiagrant

Newbie

606 Views

2 replies

0 likes

  • 606 Views
  • 2 replies
  • 0 likes

Solved!! Reset Password not working

A long time ago i tryed to change my payment method but i could'nt when i cant remember my spotify password and my facebook password wont work when changing payment method And the reset password form wont send me a password and i tried to write an em...

Regular

A long time ago i tryed to change my payment method but i could'nt when i cant remember my spotify password and my facebook password wont work when changing payment method   And the reset pass...

loopernow

Casual Listener

8402 Views

31 replies

1 likes

  • 8402 Views
  • 31 replies
  • 1 likes