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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

781921 Views

18 replies

29 likes

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Cant get premium service from puerto rico

Guys I live in Puerto Rico which seems to be sn impedimient to get the premium service.....i tried to activate the service but the credit card declines all the time.....it ant be the card I used it all the time to buy from net stores.....Any premium ...

Newbie

Guys I live in Puerto Rico which seems to be sn impedimient to get the premium service.....i tried to activate the service but the credit card declines all the time.....it ant be the card I used it a...

hocha

Newbie

3301 Views

3 replies

1 likes

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Solved!! How to stop automatic spotify payment???

Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?

Casual Listener

Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?

hannacorpe5298

Casual Listener

91618 Views

8 replies

1 likes

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Unlinked from Facebook - why do I still see my FB friends playlists on the main page?

I am on Premium and have disconnected my Spotify account from my Facebook account. I linked it once just to see how it works, didn't care for it so wanted to delete the connection. My Edit - Preferences now says "Connect to Facebook" under Social Net...

Regular

I am on Premium and have disconnected my Spotify account from my Facebook account. I linked it once just to see how it works, didn't care for it so wanted to delete the connection.   My Edit -...

fuchsfederico

Newbie

3054 Views

6 replies

1 likes

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  • 6 replies
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Cancelled spotify premium and I still got charged 9.99!

Hi, i had cancelled my spotify premium because I no longer wanted it. So i check my debit card and I am still being charged 9.99. It is very irritating because I feel like i am being cheated out of my money. 10 dollars might not be a lot but I could ...

Newbie

Hi, i had cancelled my spotify premium because I no longer wanted it. So i check my debit card and I am still being charged 9.99. It is very irritating because I feel like i am being cheated out of m...

vgvirginiagrant

Newbie

545 Views

2 replies

0 likes

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Solved!! Reset Password not working

A long time ago i tryed to change my payment method but i could'nt when i cant remember my spotify password and my facebook password wont work when changing payment method And the reset password form wont send me a password and i tried to write an em...

Regular

A long time ago i tryed to change my payment method but i could'nt when i cant remember my spotify password and my facebook password wont work when changing payment method   And the reset pass...

loopernow

Casual Listener

7616 Views

31 replies

1 likes

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  • 31 replies
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Spotify goes down when ads are played

Hey guys! Just want touch base here. We're aware that some Dutch and German users are finding the app is crashing after certain adverts. I can assure you all we're looking into a solution. I'll update you in this thread when more information is avail...

Spotify

Hey guys! Just want touch base here.    We're aware that some Dutch and German users are finding the app is crashing after certain adverts.   I can assure you all we're looking...

caglakhan

Gig Goer

6615 Views

14 replies

0 likes

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Solved!! Looking to connect my Spotify account to a different Facebook account..... HELP.

I'm a huge Spotify fan..... but for the past day I have been having issues trying to connect my Spotify account to my NEW different Facebook account. I was one of the lucky few who was able to partake in Spotify's amazingness before they merged with ...

Newbie

I'm a huge Spotify fan..... but for the past day I have been having issues trying to connect my Spotify account to my NEW different Facebook account. I was one of the lucky few who was able to partak...

multiintuitive

Newbie

36267 Views

32 replies

0 likes

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Premium accont

the 30 days free premium had finish and i want to re-activate my premium accont... i already payed but the doesnt change for premium. why?

Casual Listener

the 30 days free premium had finish and i want to re-activate my premium accont...   i already payed but the doesnt change for premium.   why?

Paulotubino

Newbie

512 Views

4 replies

0 likes

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Solved!! Lost all my playlists!!!!!!

Oh my God! All the playlists that I spent weeks building are now gone! This service sucks. My credit card on the account expired, so I had to input the new card. When I did, it wouldn't accept my Facebook password and wound up creating another accoun...

Regular

Oh my  God! All the playlists that I spent weeks building are now gone! This service sucks.   My credit card on the account expired, so I had to input the new card. When I did, it wouldn'...

Mont030

Newbie

26946 Views

101 replies

1 likes

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  • 101 replies
  • 1 likes

Solved!! doesn't recognize password

I got a message that my credit card had expired for my spotify premium subscription so I was changed to spotify free. I updated the credit card info then tried to re-order premium. Spotify said I was using the wrong password (but it's the same passwo...

Newbie

I got a message that my credit card had expired for my spotify  premium subscription so I  was changed to spotify free.  I  updated the credit card info then tried to re-order pre...

ronnieb3

Newbie

5865 Views

34 replies

0 likes

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Solved!! Spotify Gift Cards Questions

Hi! How can I get a Spotify Gift Card online? In Germany it is not available. In which countries can I buy Spotify Gift Cards online so they are accepted in Spotify Germany?

Newbie

Hi! How can I get a Spotify Gift Card online? In Germany it is not available. In which countries can I buy Spotify Gift Cards online so they are accepted in Spotify Germany? 

Laksmi1976

Casual Listener

2211 Views

8 replies

1 likes

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Solved!! Contact form not working!!

Spotify contact form is not working. The community NOR the FAQs has answered my question. How am I supposed to fix my query, which is quite urgent regarding finances, if I am unable to contact or recieve help from anyone?! I am thoroughly dissapointe...

Casual Listener

Spotify contact form is not working. The community NOR the FAQs has answered my question. How am I supposed to fix my query, which is quite urgent regarding finances, if I am unable to contact or rec...

jameshonest

Casual Listener

6155 Views

19 replies

8 likes

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  • 19 replies
  • 8 likes

can't share to spotify-user anymore??!!!

Hi, I don't have facebook, twitter or tumblr - but I used to send a lot of music through the share-function. All of a sudden with this update I can only send to my spotify-friends that have facebook, twitter or tumblr it seems? one of my friends, who...

Newbie

Hi,   I don't have facebook, twitter or tumblr - but I used to send a lot of music through the share-function. All of a sudden with this update I can only send to my spotify-friends that have ...

Smokee

Casual Listener

29574 Views

90 replies

10 likes

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  • 90 replies
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Solved!! Billed twice

My name is Brian. I signed up for the 30 day trial in december on facebook after i signed up for it using spotify details. I canceled the subscription trial using spotify details, only using my facebook details, or at least i thought it canceled the ...

Regular

My name is Brian. I signed up for the 30 day trial in december on facebook after i signed up for it using spotify details. I canceled the subscription trial using spotify details, only using my faceb...

aliciastay

Newbie

2326 Views

16 replies

0 likes

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tengo un problema para pagar PREMIUM Y NO PUEDO

hola quiero activar el PREMIUM y no puedo meto mi contraseña con la que me deja activar mi cuenta y no puedo por que es? Hay alguna forma de ponerse en contacto con spotify? algun correo electronico?

Newbie

hola quiero activar el PREMIUM y no puedo meto mi contraseña con la que me deja activar mi cuenta y no puedo por que es? Hay alguna forma de ponerse en contacto con spotify? algun correo electronic...

amendieta_

Newbie

497 Views

2 replies

0 likes

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Spotify.com loads pages in spanish even though browser language is en-GB

Hi, I live in Spain, however I registered my account in the UK. When I load up the website Spotify assumes my language apparently form my location and not the language browser. Can I suggest you detect the browser language first? Kind Regards Luke

Casual Listener

Hi,   I live in Spain, however I registered my account in the UK. When I load up the website Spotify assumes my language apparently form my location and not the language browser.   Can ...

jayker_madrid

Casual Listener

4812 Views

4 replies

1 likes

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Solved!! Someone Else's emails.

Hello i have been with spotify for awhile now, all of the sudden i ahve started to receive emails sayins "nick" (my name is joe) your friend "blank" has joined. I do not know the friend, and my name is not nick. Is someone else using my account for f...

Casual Listener

Hello i have been with spotify for awhile now, all of the sudden i ahve started to receive emails sayins "nick" (my name is joe) your friend "blank" has joined. I do not know the friend, and my name ...

o7261md94

Casual Listener

1101 Views

7 replies

1 likes

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Premium fungerar inte

Jag betalar för premium men kan ej används de på mobilen och när jag loggar in på datorn syns de inte heller där att jag har premium. Vad ska jag göra?

Newbie

Jag betalar för premium men kan ej används de på mobilen och när jag loggar in på datorn syns de inte heller där att jag har premium. Vad ska jag göra?

andhåk

Newbie

847 Views

2 replies

0 likes

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  • 2 replies
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Solved!! What happens to spotify premium when I travel between countries

Hi all, I have been using spotify free on desktop for some time now and I'm considering upgrading to premium so I can listen on my itouch as well. However, I travel between Australia and Singapore regularly. And i don't mean for just a few days. When...

Casual Listener

Hi all,   I have been using spotify free on desktop for some time now and I'm considering upgrading to premium so I can listen on my itouch as well. However, I travel between Australia and S...

trixieelliss

Newbie

25952 Views

9 replies

0 likes

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  • 0 likes

Payed for subscriptiion and cancled it right away

Ok, so I just bought a subcription for premium. Thinkin I could just pay for one month of premium I cancled the subcription right after I confimed my purchase, (this has worked in the past I might add) only to find out that not only do I not have pre...

Newbie

Ok, so I just bought a subcription for premium. Thinkin I could just pay for one month of premium I cancled the subcription right after I confimed my purchase, (this has worked in the past I might ad...

user-removed

Not applicable

443 Views

2 replies

0 likes

  • 443 Views
  • 2 replies
  • 0 likes