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Solved!! Charged for Premium subscription on day 1 of 30 day trial

Hi I clicked on the "Try Premium for 30 days link" today, and enabled the Premium service. The web page said I would be charged after 30 days; but I got charged $9.99 immediately. What's going on ... and how do I get a refund. Thanks

Casual Listener

Hi    I clicked on the "Try Premium for 30 days link" today, and enabled the Premium service. The web page said I would be charged after 30 days; but I got charged $9.99 immediately. ...

Marco

Community Legend

519 Views

1 replies

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Will it be possible to purchase songs as before?

I am a premium user. I bought some songs a few months ago. I would like to buy some more, but I receive a message stating that it is no longer possible to purchase songs. Will this be permanent? Thanks

Newbie

I am a premium user. I bought some songs a few months ago. I would like to buy some more, but I receive a message stating that it is no longer possible to purchase songs. Will this be permanent? Than...

Sam

Spotify

360 Views

1 replies

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Problem

I have spotify free already and I thought I Was signing up for the premium but I was 4.99And I didn't need the unlimited version so I amRequesting my refund and I want premium As it should have been in the beginning my My email is [snip - mod]@gmail....

Casual Listener

I have spotify free already and I thought I Was signing up for the premium but I was 4.99 And I didn't need the unlimited version so I am Requesting my refund and I want premium As it should ha...

Peter__

Community Legend

346 Views

1 replies

0 likes

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Solved!! Premium price

Hi, I have been subscribed to Premium service until now and I really like it, but not at the regular price of 9.99EUR.At the promo price of 6.99 it is more than OK for me. Any chance the regular price for Premium subscription could be revised? I am s...

Newbie

Hi,   I have been subscribed to Premium service until now and I really like it, but not at the regular price of 9.99EUR. At the promo price of 6.99 it is more than OK for me.   Any cha...

iancm9

Newbie

2571 Views

3 replies

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Cant login - accountinformation dont´t match!

I wrote down all information when I created an new Premium account for my daughter (X-mas gift)... Then suddenly she could not longer login - got a message that either the userid and password was wrong... So I tried to reset the password - no e-mail ...

Newbie

I wrote down all information when I created an new Premium account for my daughter (X-mas gift)... Then suddenly she could not longer login - got a message that either the userid and password was w...

Goodman

Spotify Legend

302 Views

1 replies

0 likes

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Account changed from premium to free

Today the account changed from premium to free. Is there a temporary change, or do I have to start a premium account again?

Newbie

Today the account changed from premium to free. Is there a temporary change, or do I have to start a premium account again?

user-removed

Not applicable

1125 Views

16 replies

0 likes

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Spot (pay a monthly premium) ify, there is nothing free anymore?

Whilst l'm going to keep my free account open JUST for now, Spotify has now gone from the top to the bottom of my list of music providers, and l'll definitely be looking for alternatives! Spotify Free used to be great as l could just sit down here an...

Casual Listener

Whilst l'm going to keep my free account open JUST for now, Spotify has now gone from the top to the bottom of my list of music providers, and l'll definitely be looking for alternatives! Spotify F...

Marco

Community Legend

650 Views

1 replies

0 likes

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Playlists deleted.. read sticky, not relevant to me.

I was in middle of listening to spotify on my mobile, taking a nice leisurely stroll.. when, suddently! Spotify logged me out, asked me if I'd like to connect my facebook to my profile (It has been connected for a while now) and then logs me back in ...

Casual Listener

I was in middle of listening to spotify on my mobile, taking a nice leisurely stroll.. when, suddently! Spotify logged me out, asked me if I'd like to connect my facebook to my profile (It has been c...

1256

Casual Listener

912 Views

10 replies

0 likes

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Spotify premium no funciona en mi iphone

He enviado esto por Mail a spotify y su repuesta ha sido que lo comente aquí así que eso hago:Hola, Mi usuario de spotify premium esisa_puentesHe comprobado mis recibos y el ultimo fue emitido el 16 de enero, el próximo es para mediados de febrero pe...

Newbie

He enviado esto por Mail a spotify y su repuesta ha sido que lo comente aquí así que eso hago: Hola, Mi usuario de spotify premium es isa_puentes He comprobado mis recibos y el ultimo fue emitid...

1741 Views

0 replies

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I am new and I need help

I am new and I need help. 

Casual Listener

I am new and I need help. 

Peter__

Community Legend

554 Views

5 replies

0 likes

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Switch from Facebook Account

I was a Spotify Premium Annual subscriber and i have not switched my subscription to month-to-month until I get this resolved. I am a Facebook administrator for a non-profit group and the link to Spotify is creating many problems for my use of Spotif...

Visitor

I was a Spotify Premium Annual subscriber and i have not switched my subscription to month-to-month until I get this resolved.  I am a Facebook administrator for a non-profit group and the link ...

Peter__

Community Legend

425 Views

1 replies

0 likes

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Premium account not working

I have a spotify premium account but 3 days ago my spotify went offline and now says I am a free user

Newbie

I have a spotify premium account but 3 days ago my spotify went offline and now says I am a free user

Sam

Spotify

367 Views

2 replies

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old account can't use it anymore, help

Hi, Two years ago I was in London studying, a friend of mine introduced me to spotify so I subscribed. Now I want to use my account, but the system says I can't because the period of validity to use Spotify abroad has gone by. What does this mean? Wh...

Newbie

Hi,      Two years ago I was in London studying, a friend of mine introduced me to spotify so I subscribed. Now I want to use my account, but the system says I can't because the ...

Peter__

Community Legend

255 Views

1 replies

0 likes

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Spotify premium active, doesnt work on monile

So.. it says i have spotify premium, i can play songs without any commercials, but it does not work on my Android...http://imageshack.us/photo/my-images/203/jaha.png/ here it says i have premiumhttp://imageshack.us/photo/my-images/802/20130130174935....

Casual Listener

So.. it says i have spotify premium, i can play songs without any commercials, but it does not work on my Android... http://imageshack.us/photo/my-images/203/jaha.png/ here it says i have premi...

Sam

Spotify

353 Views

1 replies

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HOW DO YOU FIND SOMEONE ON SPOTIFY FROM THEIR NUMBER?

A friend of mine sent me their spotify number but when i entered it into the search bar nothing happened. thanks!

Casual Listener

A friend of mine sent me their spotify number but when i entered it into the search bar nothing happened. thanks!

Liam

Community Legend

935 Views

1 replies

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premium not working

Hi, My spotify app got deleted in December and when I down loaded it again I no longer had a premium account. I am still paying for the account and I have send my query to the support but still no answer. The problem is that I think I might have two ...

Casual Listener

Hi,   My spotify app got deleted in December and when I down loaded it again I no longer had a premium account. I am still paying for the account and I have send my query to the support but ...

Peter__

Community Legend

350 Views

1 replies

0 likes

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Need to change country settings

Hi, For some reason my country setting is set to UK but I live in Canada. Spotify says to change this if I want to have access to the library but the option is grayed out... any help? Thank you.

Newbie

Hi,   For some reason my country setting is set to UK but I live in Canada. Spotify says to change this if I want to have access to the library but the option is grayed out... any help? &n...

Peter__

Community Legend

359 Views

1 replies

0 likes

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Can Not Connect to Spotify Social

Singed on to Spotify before you could sign up with a facebook account. For the last week I keep getting error messages that say "failed to enable Spotify social." Tried reinstalling and that does not work. It wont let me connect my account to faceboo...

Newbie

Singed on to Spotify before you could sign up with a  facebook account. For the last week I keep getting error messages that say "failed to enable Spotify social." Tried reinstalling and that do...

thegrizzlyblair

Newbie

1049 Views

4 replies

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I want to cancel my Facebook but keep spotify

I want to deactivate my Facebook but keep my current premium spotify account. I've emailed customer service and I have gotten no replies. I love the premium service but don't want to keep it if it means 1. I have to start a fake Facebook to keep it 2...

Casual Listener

I want to deactivate my Facebook but keep my current premium spotify account. I've emailed customer service and I have gotten no replies. I love the premium service but don't want to keep it if it me...

Peter__

Community Legend

731 Views

2 replies

0 likes

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Cancelled subscription, still got charged

Hello. I just cancelled my subscription and removed my credit card from the payment page, but I'm still being charged for premium. The thing is, the money I'm being charged for is kind of my last money for food, and since I'd much rather eat than lis...

Casual Listener

Hello.   I just cancelled my subscription and removed my credit card from the payment page, but I'm still being charged for premium. The thing is, the money I'm being charged for is kind o...

Lenschow

Casual Listener

502 Views

3 replies

0 likes

  • 502 Views
  • 3 replies
  • 0 likes