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Premium mobile

My spotify on my phone isn't working either. I brought premium a while back and it was working fine but now it's not working at all. Could you help?

Casual Listener

My spotify on my phone isn't working either. I brought premium a while back and it was working fine but now it's not working at all. Could you help?

Peter__

Community Legend

434 Views

1 replies

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De Premium-code die je hebt opgegeven is ongeldig. Controleer of je de code correct hebt ingevoerd.

Hello my spotify card of 10 euro is't working. its activated by the shop were i bought it? somebody help me? greetz falko

Newbie

Hello my spotify card of 10 euro is't working. its activated by the shop were i bought it?   somebody help me?   greetz falko 

Peter__

Community Legend

958 Views

1 replies

0 likes

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Account stolen

Hello, My account appears to have been stolen. From what I can tell the username is still active but I can only assume someone changed the email address on me. I am also still getting charged for premium. Username for that account is DigitalSyn. Is t...

Casual Listener

Hello,   My account appears to have been stolen. From what I can tell the username is still active but I can only assume someone changed the email address on me.    I am also s...

Richard

Community Legend

1033 Views

4 replies

0 likes

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Songs missing on one computer but not another

There's an album that I'm able to listen to on spotify on my laptop at home (Jessie Ware). However, when I try to listen to it on my computer at work, it's not listed. I tried closing and opening the program thinking maybe it just needed to refresh, ...

Newbie

There's an album that I'm able to listen to on spotify on my laptop at home (Jessie Ware).  However, when I try to listen to it on my computer at work, it's not listed.  I tried closing and...

Marco

Community Legend

533 Views

1 replies

0 likes

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WHICH VERSION DO I NEED?

I am looking to upgrade to unlimited or premium but just wondered which version I need in order to download music to my computer so I can burn tracks to CD? Thanks

Newbie

I am looking to upgrade to unlimited or premium but just wondered which version I need in order to download music to my computer so I can burn tracks to CD?   Thanks 🙂

Marco

Community Legend

354 Views

1 replies

0 likes

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Solved!! Downloading means buying???

Hi there, happy new year. I am on a 30 day trial and i have installed both Spotify in my computer and in my Android device. As my Android device spends most of the day connected to a WiFi network i used the "Download list" functionality with it, just...

Newbie

Hi there,  happy new year.   I am on a 30 day trial and i have installed both Spotify in my computer and in my Android device. As my Android device spends most of the day connected to a...

Jude

Spotify Legend

6194 Views

1 replies

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Solved!! duration of spotify premium travel mode

Hi I'm currently on Spotify premium in Sweden but I will return to Hong Kong (where I'm from) on 11 January.I'm wondering if Spotify travel mode will work when I'm back in Hong Kong? If yes for how long?Coz I'd love to continue using Spotify when I'm...

Casual Listener

Hi I'm currently on Spotify premium in Sweden but I will return to Hong Kong (where I'm from) on 11 January. I'm wondering if Spotify travel mode will work when I'm back in Hong Kong?  If yes ...

meahtenoha

Spotify

1881 Views

3 replies

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Subscription - I don´t want to used Spority

I am unsympathetic towards your method to treat your customers. I have now in 3 month say, I don´t want to use you program. I have also wrote to you, but no answer. I have pay 300 kroner, I not should do.

Newbie

I am unsympathetic towards your method to treat your customers. I have now in 3 month say, I don´t want to use you program. I have also wrote to you, but no answer. I have pay 300 kroner, I not shoul...

meahtenoha

Spotify

386 Views

1 replies

0 likes

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Solved!! Why charge for mobile, but not for desktop?

I don't see the logic (aside from increased revenue). Why charge for features on the mobile app, which are free on the desktop app?

Regular

I don't see the logic (aside from increased revenue). Why charge for features on the mobile app, which are free on the desktop app?

dsDoan

Regular

876 Views

2 replies

0 likes

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Downloads purchase service in Spain

To Support Team or Customer Service: I was about to get a download package and I got a pop up message stating that the purchase service is not available anymore. Is this something temporary or the service won't be on anymore?I decided to become a Pre...

Newbie

To Support Team or Customer Service:   I was about to get a download package and I got a pop up message stating that the purchase service is not available anymore. Is this something temporar...

Peter__

Community Legend

843 Views

2 replies

0 likes

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30 day trial.

If I log out of my account during the 30 day trial will the trial still be used?

Newbie

If I log out of my account during the 30 day trial will the trial still be used?

meahtenoha

Spotify

386 Views

1 replies

0 likes

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I'd like my payment returned.

I'm positive that I've canceled my spotify account several times for premium, I just received word that a transaction for $9.99 went through, that I'm 99% I didn't authorize or want so please refund my money immediately. Thanks.

Newbie

I'm positive that I've canceled my spotify account several times for premium, I just received word that a transaction for $9.99 went through, that I'm 99% I didn't authorize or want so please refund ...

meahtenoha

Spotify

1990 Views

1 replies

0 likes

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use spotify on more than one device

I have the premium. but spotify pauses when im listening to it on my ipod and my wife opens her playlist on the laptop ? is there a way to avoid this ? thanks

Casual Listener

I have the premium. but spotify pauses when im listening to it on my ipod and my wife opens her playlist on the laptop ? is there a way to avoid this ? thanks

CoachMatt

Casual Listener

1354 Views

2 replies

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Help regarding FB and having two accounts

I have two Spotify accounts (I have just noticed this). I have one set up in the UK, where I now longer live, and one in Oz. My problem is that the one in Oz is linked to FB which I have Spotify premium, the other in the UK (which I was a member year...

Visitor

I have two Spotify accounts (I have just noticed this). I have one set up in the UK, where I now longer live, and one in Oz. My problem is that the one in Oz is linked to FB which I have Spotify prem...

Marco

Community Legend

539 Views

1 replies

0 likes

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How do i log out of my facebook on spotify?

I have synced my own facebook to my mum's spotify, and now i want to delete my facebook from her spotify. how do i do it?

Casual Listener

I have synced my own facebook to my mum's spotify, and now i want to delete my facebook from her spotify. how do i do it? 

user-removed

Not applicable

4806 Views

3 replies

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BUG! Payment options only exist in Brittish Pounds but I'm American!

I absolutely want a subscription but I don't want to pay 10 pounds ($16) a month because the website thinks I'm British. The first time I checked out Spotify was last week while I was in England on vacation. I want to purchase a subscription then but...

Newbie

I absolutely want a subscription but I don't want to pay 10 pounds ($16) a month because the website thinks I'm British.  The first time I checked out Spotify was last week while I was in Englan...

Peter__

Community Legend

579 Views

1 replies

0 likes

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Kjøpe musikk

Hei!  Kan eg ikke få kjøpe musikken på spotify lenger sånn som før?

Newbie

Hei!  Kan eg ikke få kjøpe musikken på spotify lenger sånn som før?

Peter__

Community Legend

1439 Views

1 replies

0 likes

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Issue's with getting premium Offline/Mobile feature's to work

I have recently purchased Spotify premium and recieved my reciept and everything, but every time I try and listen to my playlists either offline or on my phone it shows an error message. On my computer it tells me that their is an issue with the serv...

Newbie

I have recently purchased Spotify premium and recieved my reciept and everything, but every time I try and listen to my playlists either offline or on my phone it shows an error message. On my comput...

457 Views

0 replies

0 likes

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If I temporarily cancel my premium account..

Will I immediately lose access to the premium features? Or will they stay until the end of the period that I have already paid for? I need to cancel my membership while I change banks to avoid payent issues, but I don't want to lose access to spotify...

Newbie

Will I immediately lose access to the premium features? Or will they stay until the end of the period that I have already paid for?   I need to cancel my membership while I change banks to a...

Peter__

Community Legend

769 Views

1 replies

0 likes

  • 769 Views
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