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My Free Trial Disappeared!

I signed up for the free trial and put in my credit card information. It said I would be bill 0.00 on Jan 3rd. I then set my billing cycle to Monthly and now it says I will be billed 9.99 on Jan 3rd 2013. Where did my free month go? Is there any way ...

Casual Listener

I signed up for the free trial and put in my credit card information.  It said I would be bill 0.00 on Jan 3rd.  I then set my billing cycle to Monthly and now it says I will be billed 9.99...

Peter__

Community Legend

545 Views

1 replies

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Lost all my playlist and starred music updated on iphone

Hi! I lost all my music 30.12.12. Im not sure how or when it happened but its annoying.. Could it have anything do to with me upgrading the spotify app on my iphone? I really hope you guys can help me. I had a lot of playlist I don't know the correct...

Newbie

Hi!   I lost all my music 30.12.12. Im not sure how or when it happened but its annoying.. Could it have anything do to with me upgrading the spotify app on my iphone? I really hope you guys...

Peter__

Community Legend

508 Views

1 replies

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Cancelled Premium, still charged

Hi, I cancelled my free Premium service a few weeks ago before going home for holidays to get it done early, before I forgot about this. However, today I was charged 9.99 for another month even though I know I cancelled (otherwise I wouldn't complain...

Newbie

Hi,   I cancelled my free Premium service a few weeks ago before going home for holidays to get it done early, before I forgot about this. However, today I was charged 9.99 for another mon...

Peter__

Community Legend

423 Views

1 replies

0 likes

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Solved!! Streaming problem

I subscribed to premium but when I search music it will not let me stream on demand. It says I'm not a premium member but I am. What do I do to fix?

Newbie

I subscribed to premium but when I search music it will not let me stream on demand. It says I'm not a premium member but I am. What do I do to fix?

Peter__

Community Legend

614 Views

1 replies

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Solved!! account reset

can you reset my acciount  i have a folder i can't delete.    

Casual Listener

can you reset my acciount  i have a folder i can't delete.    

Richard

Community Legend

1527 Views

6 replies

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Losing my patience with Customer Service

I've contacted Spotify through this forum, and through direct email, and still can't get resolution. I disconnected my Spotify temporarily, only to experience the usual problem of lost Premium account and playlists. When someone from Cambridge finall...

Casual Listener

I've contacted Spotify through this forum, and through direct email, and still can't get resolution. I disconnected my Spotify temporarily, only to experience the usual problem of lost Premium accoun...

David

Spotify Legend

775 Views

2 replies

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free testversion downgrad possible?

Hi everybody happy new year I just wanted to know if I use the free 30 days testversion i receive the premium version automatically but if i want only need the other version ( the cheaper one ^^) how can I downgrad spotify? Is this possible? and how ...

Newbie

Hi everybody   happy new year 🙂   I just wanted to know if I use the free 30 days testversion i receive the premium version automatically but if i want only need the other versio...

Liam

Community Legend

468 Views

2 replies

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To join or not

Hello there I am currently trailing your service on my iPad with your30 day trial. I have always used iTunes but before I subscribe to your service I have a question. If in a years time I can no longer afford to subscribe would I no longer be able to...

Newbie

  Hello there    I am currently trailing your service on my iPad with your30 day trial. I have always used iTunes but before I subscribe to your service I have a question. If in ...

Stupify

Community Legend

485 Views

1 replies

0 likes

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Uk visa debit card

Will spotify accept visa debit cards? It declines my card on several attempts

Newbie

Will spotify accept visa debit cards? It declines my card on several attempts

Peter__

Community Legend

1703 Views

1 replies

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Premium subscription

Hi,I have been a loyal user for two years now. When i log out of spotify on my iphone and log back in, my music disapears and it tells me I am not a premium member. I was charged on 12/24 and again today when trying to reactivate my account. I am so ...

Visitor

Hi, I have been a loyal user for two years now. When i log out of spotify on my iphone and log back in, my music disapears and it tells me I am not a premium member. I was charged on 12/24...

Peter__

Community Legend

273 Views

1 replies

0 likes

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Been charged twice!!! Please refund

Been charged twice and i only wanted 1 month please refund the other month asap!

Regular

Been charged twice and i only wanted 1 month please refund the other month asap!

Peter__

Community Legend

343 Views

1 replies

0 likes

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Premium account

Hi, I have now been charged 9.99$ twice for the one account. Once on december 24th and again today while trying to reactivate my account. I login to your app, and it still says i am under the free version. Firstly, I love your app but would like a re...

Visitor

Hi, I have now been charged 9.99$ twice for the one account. Once on december 24th and again today while trying to reactivate my account. I login to your app, and it still says i am under the...

Peter__

Community Legend

324 Views

1 replies

0 likes

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Site incorrect subscribed me to Premium, now cannot sign up for Unlimited

When attempting to upgrade my account to Unlimited, the site incorrecly subscribed me to Premium. I had expired payment information at the time (which I then fixed), so I thought this might have been the cause (although now I'm not so sure). I then c...

Casual Listener

When attempting to upgrade my account to Unlimited, the site incorrecly subscribed me to Premium. I had expired payment information at the time (which I then fixed), so I thought this might have been...

iraway

Casual Listener

434 Views

2 replies

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Spotify stopping playing in the middle of a track.

I've noticed that Spotify occaisionally stops playing randomly in the middle of a track despite the play button being active. This has happened quite a few times and is quite annoying, so does anyone know of this issue or how to fix it?

Casual Listener

I've noticed that Spotify occaisionally stops playing randomly in the middle of a track despite the play button being active. This has happened quite a few times and is quite annoying, so does anyone...

user-removed

Not applicable

2179 Views

3 replies

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Unable to download tracks - temporary?

Is Spotify going to remain so that individual downloads cannot be purchased indefinitely or is this temporary?

Casual Listener

Is Spotify going to remain so that individual downloads cannot be purchased indefinitely or is this temporary?

Peter__

Community Legend

502 Views

1 replies

0 likes

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Release accidently taken down

Hi, The release 'Bungalow' with UPC 0885014223528 has acicidentally been deleted from Spotify as I had initiated a take down process of another EP called 'Bungalow' released on Route Note with UPC 5051813361579. As you see, the two UPCs are different...

Community Legend

Hi,   The release 'Bungalow' with UPC 0885014223528 has acicidentally been deleted from Spotify as I had initiated a take down process of another EP called 'Bungalow' released on Route Note ...

krikelin

Community Legend

518 Views

2 replies

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Problem w/ Spotify-Server @ downloading offline music

Hi, I can't download music to make it accessible offline. I upgraded my subscription to get music for a party tonight. Now I can't download the music. That sucks! I tried the logout-login-workaround and followed theguide for a clean reinstallation. N...

Newbie

Hi,   I can't download music to make it accessible offline. I upgraded my subscription to get music for a party tonight. Now I can't download the music. That sucks!   I tried the lo...

411 Views

0 replies

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Help accidentally deleted a playlist! Needs recovering!

Hi, could a moderator please recover a playlist I accidentally deleted called "Indie" and my username is "furcoff" Thankyou it's took my a long time to build up this playlist and would be much appreciated if it was restored.

Casual Listener

Hi, could a moderator please recover a playlist I accidentally deleted called "Indie" and my username is "furcoff" Thankyou it's took my a long time to build up this playlist and would be much apprec...

Sam

Spotify

476 Views

2 replies

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How to switch redeemed gift card from Unlimited to Premium

Hi, Just redeemed my Gift Card, by using the Spotify website on my smartphone. But the redeeming webpage only showed the Unlimited version as an option. So I chose the Unlimited version, not knowing there was a Premium version. How can I switch from ...

Newbie

Hi,   Just redeemed my Gift Card, by using the Spotify website on my smartphone. But the redeeming webpage only showed the Unlimited version as an option. So I chose the Unlimited v...

Sam

Spotify

796 Views

1 replies

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I just canceled my spotify account until I have the money to pay for it. Will I still be charged?

I have a bill to pay so I had to put I hold on my spotify account, but I am afraid that they are still going to charge me. I use spotify on my cell phone. My subscription expires tomorrow. Thanks for the help.

Newbie

I have a bill to pay so I had to put I hold on my spotify account, but I am afraid that they are still going to charge me. I use spotify on my cell phone. My subscription expires tomorrow. Thanks for...

Sam

Spotify

634 Views

3 replies

0 likes

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