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I purchased spotify for my husband who does not have facebook. Now I cant login to my account at all? what should I do?

Casual Listener

I purchased spotify for my husband who does not have facebook. Now I cant login to my account at all? what should I do?  

Sam

Spotify

612 Views

4 replies

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Offline Content Not Downloading "Spotify Server Problem"

Hi there, I am in southern Ireland and noticed this morning that my offline content was not downloading to my iOS devices. I then checked my Mac and the same problem. If I click on a playlist to download to my mac it says "The was a problem with the ...

Regular

Hi there, I am in southern Ireland and noticed this morning that my offline content was not downloading to my iOS devices. I then checked my Mac and the same problem. If I click on a playlist to...

IrishStephen

Regular

1769 Views

8 replies

0 likes

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Kicked out despite valid subscription

Hi, Currently I can only access Spotify free. I am a unlimited subscriber and have not made any recent changes to my account. I just checked all my account details and everything seems to be in order, credit card details etc. Still it says that I am ...

Casual Listener

Hi,   Currently I can only access Spotify free. I am a unlimited subscriber and have not made any recent changes to my account. I just checked all my account details and ...

Sam

Spotify

598 Views

4 replies

0 likes

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question about sharing on facebook

So, I was successful in creating a new Spotify account, with just an email address! (per this post) - yay! The option to have an account on my terms really makes me happier to pay y'all every month. =D Now, I have a question about the mobile app, wit...

Casual Listener

So, I was successful in creating a new Spotify account, with just an email address! (per this post) - yay! The option to have an account on my terms really makes me happier to pay y'all every month. ...

Sam

Spotify

736 Views

1 replies

0 likes

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  • 1 replies
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Spotify keeps logging me out

Hi this is the second problem I've had with spotify in three weeks and it's really beginning to piss me right off. Everytime I go to log into spotify it logs me in and then immediately logs me out. I don't have time to click anything. I've tried FOUR...

Regular

Hi this is the second problem I've had with spotify in three weeks and it's really beginning to piss me right off.   Everytime I go to log into spotify it logs me in and then immediately log...

meahtenoha

Spotify

2464 Views

11 replies

0 likes

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lost my PLAYLISTS

Can someone at Spotify please help me find my playlists! I am dying without them. My account has been turned into a number 125052350 and I don't know why. I need to find all my unpublished and published playlists. My account login is [snip - Mod edit...

Newbie

Can someone at Spotify please help me find my playlists! I am dying without them. My account has been turned into a number 125052350 and I don't know why. I need to find all my unpublished and publis...

Sam

Spotify

367 Views

1 replies

0 likes

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  • 1 replies
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2 months premium subscriptions I never could use it

I have been charged 2 months in my bank account , but i/m still like a free spotify !!! I'm sick of this help me !!

Casual Listener

I have been charged 2 months in my bank account , but i/m still like a free spotify !!! I'm sick of this help me !! 

meahtenoha

Spotify

493 Views

3 replies

0 likes

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  • 3 replies
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Error 802. Only to specific albums

This has probally been discussed before but for everyone else the problem just got solved by itself. I keep getting error 802 when i try to listen to any song from the album "The Eminem Show" I have Spotify Premium. I tried to re-install spotify, sav...

Newbie

This has probally been discussed before but for everyone else the problem just got solved by itself.   I keep getting error 802 when i try to listen to any song from the album "The Eminem Sh...

Peter__

Community Legend

1944 Views

1 replies

0 likes

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Ads: Please remove Spotify's Anti-Piracy Ads

I just want to make a very clear point - They (anti-piracy ads) do nothing. If I am already trying to use your service, then I am clearly not trying to pirate "everything". All these ads make me want to do is...pirate. I do not mind the occasional ad...

Newbie

I just want to make a very clear point - They (anti-piracy ads) do nothing.  If I am already trying to use your service, then I am clearly not trying to pirate "everything".  All these ads ...

Mentionable

Newbie

2014 Views

2 replies

0 likes

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gift card query

my boyfriend bought me a £30 spotify gift card for christmas and i was hoping to be able to buy 6 months of premium with it after creditting it to my account - i am a student and have validated my nus card with my log on. however when i redeem my gif...

Casual Listener

my boyfriend bought me a £30 spotify gift card for christmas and i was hoping to be able to buy 6 months of premium with it after creditting it to my account - i am a student and have validated my nu...

Peter__

Community Legend

1157 Views

5 replies

0 likes

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Synch problem: refund please

Hi, I had have some synch problem on my mobile device while in my test month. An update seemed to have fix the problem, so I ve paid for a month. Finaly I still got this problem. Has I don't want to erase all data and re synch 15 albums every week, I...

Casual Listener

Hi, I had have some synch problem on my mobile device while in my test month. An update seemed to have fix the problem, so I ve paid for a month. Finaly I still got this problem. Has I don't want...

cracksnap

Casual Listener

537 Views

2 replies

0 likes

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Upgrade with gift card?

I have accidentally used my gift card on spotify unlimited, but this won't work on my I-pad. I therefore need to upgrade to spotify premium. Is it possible to upgrade from unlimited to premium when the account is paid for by a gift card? I tried to d...

Casual Listener

I have accidentally used my gift card on spotify unlimited, but this won't work on my I-pad. I therefore need to upgrade to spotify premium. Is it possible to upgrade from unlimited to premium when t...

Liam

Community Legend

622 Views

3 replies

0 likes

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Solved!! Having problems downloading tracks to offline mode on Itouch

Hi there, i am having trouble downloading some new playlists to Offline mode, it keeps stopping on random tracks and a RED CAUTION SYMBOL will appear on the left side of the track and it wont continue to download...i have tried switchng off and on ag...

Casual Listener

Hi there,   i am having trouble downloading some new playlists to Offline mode, it keeps stopping on random tracks and a RED CAUTION SYMBOL will appear on the left side of the track and it w...

Liam

Community Legend

1213 Views

5 replies

0 likes

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Solved!! Why isn't purchasing songs available in Norway anymore?

I have bought a lot of song on Spotify, but when I try to buy songs now, a message pops up and says: "We're currently not supporting new download purchases on Spotify." Why can't you buy songs from Spotifty anymore?

Casual Listener

I have bought a lot of song on Spotify, but when I try to buy songs now, a message pops up and says: "We're currently not supporting new download purchases on Spotify." Why can't you buy songs from...

PsyBird

Casual Listener

1349 Views

2 replies

0 likes

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Solved!! T-Mobile - I lost my Premium Account, how to proceed?

Hallo, some days ago I booked the Spotify Option of T-Mobile. I did everything as was told to me my T-Mobile. Among them was cancelling my premium subscription with Spotify. And today is the first day after my regular payment to spotify would have be...

Newbie

Hallo, some days ago I booked the Spotify Option of T-Mobile. I did everything as was told to me my T-Mobile. Among them was cancelling my premium subscription with Spotify. And today is the first ...

Peter__

Community Legend

653 Views

1 replies

0 likes

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Solved!! spotify account connected to friends fb account- how to change?

my spotify account has connected to a friends and i get emails with their name in them from spotify, etc. how do i change this so that its my fb account which spotify is connected to?

Newbie

my spotify account has connected to a friends and i get emails with their name in them from spotify, etc. how do i change this so that its my fb account which spotify is connected to?

viennese

Newbie

1015 Views

2 replies

0 likes

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Spotify Gift Card question

Hi! I Got a 12 month Spotify Premium Gift Card for Christmas, the problem is that I have had spotify premium by my internet company, Telia(see below). I cancelled it by Telia but I think i probably have paid for another mounth or two so its not cance...

Newbie

Hi!   I Got a 12 month Spotify Premium Gift Card for Christmas, the problem is that I have had spotify premium by my internet company, Telia(see below). I cancelled it by Telia but I think i...

Peter__

Community Legend

1389 Views

1 replies

0 likes

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Please restore my accidentaly deleted playlist

I just posted on this subject, but couldn't see that my message was online. I accidentally deleted a large playlist called "Everything" and hope to get it back.

Casual Listener

I just posted on this subject, but couldn't see that my message was online. I accidentally deleted a large playlist called "Everything" and hope to get it back. 

Peter__

Community Legend

405 Views

1 replies

0 likes

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Deactivating Spotify

Can anyone tell me how to deactivate Spotify completely?! I can't use it at all! I tried upgrading to premium so I can use it on my phone, but I can't pay for it because I live in the UK and only have US credit cards (which is very stupid by the way)...

Visitor

Can anyone tell me how to deactivate Spotify completely?! I can't use it at all! I tried upgrading to premium so I can use it on my phone, but I can't pay for it because I live in the UK and only hav...

Peter__

Community Legend

1874 Views

1 replies

0 likes

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Some Songs Won't Play on Any Device

I'm trying to play Finally Moving by Pretty Lights and it won't play on my iPhone 5 or MacBook. On my iPhone, the app just tries to connect and on the MacBook, I get a connection error 802. I noticed other tracks by Pretty Lights do the same thing bu...

Newbie

I'm trying to play Finally Moving by Pretty Lights and it won't play on my iPhone 5 or MacBook.  On my iPhone, the app just tries to connect and on the MacBook, I get a connection error 802. &nb...

Peter__

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes