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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785620 Views

18 replies

29 likes

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Solved!! T-Mobile - I lost my Premium Account, how to proceed?

Hallo, some days ago I booked the Spotify Option of T-Mobile. I did everything as was told to me my T-Mobile. Among them was cancelling my premium subscription with Spotify. And today is the first day after my regular payment to spotify would have be...

Newbie

Hallo, some days ago I booked the Spotify Option of T-Mobile. I did everything as was told to me my T-Mobile. Among them was cancelling my premium subscription with Spotify. And today is the first ...

Peter__

Community Legend

567 Views

1 replies

0 likes

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Solved!! spotify account connected to friends fb account- how to change?

my spotify account has connected to a friends and i get emails with their name in them from spotify, etc. how do i change this so that its my fb account which spotify is connected to?

Newbie

my spotify account has connected to a friends and i get emails with their name in them from spotify, etc. how do i change this so that its my fb account which spotify is connected to?

viennese

Newbie

888 Views

2 replies

0 likes

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Spotify Gift Card question

Hi! I Got a 12 month Spotify Premium Gift Card for Christmas, the problem is that I have had spotify premium by my internet company, Telia(see below). I cancelled it by Telia but I think i probably have paid for another mounth or two so its not cance...

Newbie

Hi!   I Got a 12 month Spotify Premium Gift Card for Christmas, the problem is that I have had spotify premium by my internet company, Telia(see below). I cancelled it by Telia but I think i...

Peter__

Community Legend

1306 Views

1 replies

0 likes

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Please restore my accidentaly deleted playlist

I just posted on this subject, but couldn't see that my message was online. I accidentally deleted a large playlist called "Everything" and hope to get it back.

Casual Listener

I just posted on this subject, but couldn't see that my message was online. I accidentally deleted a large playlist called "Everything" and hope to get it back. 

Peter__

Community Legend

326 Views

1 replies

0 likes

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Deactivating Spotify

Can anyone tell me how to deactivate Spotify completely?! I can't use it at all! I tried upgrading to premium so I can use it on my phone, but I can't pay for it because I live in the UK and only have US credit cards (which is very stupid by the way)...

Visitor

Can anyone tell me how to deactivate Spotify completely?! I can't use it at all! I tried upgrading to premium so I can use it on my phone, but I can't pay for it because I live in the UK and only hav...

Peter__

Community Legend

1760 Views

1 replies

0 likes

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Some Songs Won't Play on Any Device

I'm trying to play Finally Moving by Pretty Lights and it won't play on my iPhone 5 or MacBook. On my iPhone, the app just tries to connect and on the MacBook, I get a connection error 802. I noticed other tracks by Pretty Lights do the same thing bu...

Newbie

I'm trying to play Finally Moving by Pretty Lights and it won't play on my iPhone 5 or MacBook.  On my iPhone, the app just tries to connect and on the MacBook, I get a connection error 802. &nb...

Peter__

Community Legend

317 Views

1 replies

0 likes

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Premium account lost

Hello, I registered an account with a disposable email to be sure spotify won't use my facebook or whatever. I don't remember this email so I can't connect to my newly upgraded premium account (was in trial). I don't want to pay 10€/month for somethi...

Visitor

Hello,     I registered an account with a disposable email to be sure spotify won't use my facebook or whatever. I don't remember this email so I can't connect to my newly upgraded prem...

Peter__

Community Legend

375 Views

3 replies

0 likes

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Spotify mobile keeps going offline

Hi, This only started happening today. A handful of songs (2-3) will play and then it will stop. My Internet connection is working fine, and it's not an issue I've consistently encountered before in over a year of using premium. Logging out and loggi...

Newbie

Hi,   This only started happening today. A handful of songs (2-3) will play and then it will stop. My Internet connection is working fine, and it's not an issue I've consistently encountered...

coralwolf

Newbie

456 Views

1 replies

0 likes

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Missing playlist after disconnecting facebook FIXED?

I disconnected facebook in the preferences, which turns out I didn't really mean to do, I only wanted to stop posting into my timeline. Anyway, it logged me out and when I tried to log back in it would only let me do it thru my facebook login. I logg...

Newbie

I disconnected facebook in the preferences, which turns out I didn't really mean to do, I only wanted to stop posting into my timeline. Anyway, it logged me out and when I tried to log back in it wou...

239 Views

0 replies

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Solved!! Upgraded to Unlimited and cant play tracks from Free

Hi, I just upgraded from Free to Unlimited thinking that all the tracks that i couldnt play in Free coz i had played them too much would reappear and i would be able to play them. This is not happening - do i need to do something or is Unlimited not ...

Casual Listener

Hi, I just upgraded from Free to Unlimited thinking that all the tracks that i couldnt play in Free coz i had played them too much would reappear and i would be able to play them.  This is not h...

Banzaine

Casual Listener

459 Views

2 replies

0 likes

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brought Spotify premium code

brought Spotify premium code for daughter for christmas but but her phone is broke and she really didnt want it so my wife has a free account and i have a yearly one so i wanted to give the code to my wife but dont know how,when i first got the email...

Newbie

brought Spotify premium code for daughter for christmas but but her phone is broke and she really didnt want it so my wife has a free account and i have a yearly one so i wanted to give the code to m...

939 Views

0 replies

0 likes

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Removal of download service

Is the removal of the download service permanent? I need the tracks to play in the car & on my mp3 players, so I am happy to pay for downloads. I have the Unlimited service so I can search for the tracks I want. to buy as well as listen to others. Pl...

Newbie

Is the removal of the download service permanent? I need the tracks to play in the car & on my mp3 players, so I am happy to pay for downloads. I have the Unlimited service so I can search for th...

Peter__

Community Legend

599 Views

2 replies

1 likes

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Premium dissapeared?

I activated a year of premium on my phone about four days ago and it worked perfectly, both on the computer and the phone. But this morning the subscription status free and all of my time was gone. This is only on my computer though, scince the mobil...

Casual Listener

I activated a year of premium on my phone about four days ago and it worked perfectly, both on the computer and the phone. But this morning the subscription status free and all of my time was gone. T...

Peter__

Community Legend

479 Views

3 replies

0 likes

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Unable to redeem purchased downloads

Last month I bought 15 downloads, but so far I've only been able to use one of them. Whenever I try to download a track, enter my password and click Verify or press enter, the dialog is simply dismissed. Nothing ever happens, but they're still due to...

Roadie

Last month I bought 15 downloads, but so far I've only been able to use one of them. Whenever I try to download a track, enter my password and click Verify or press enter, the dialog is simply dismis...

Peter__

Community Legend

2122 Views

25 replies

0 likes

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Error 802 - Revisited

Been looking through threads on the subject and it seems starting a new one is the only way to go. I'm getting "There is a problem with the connection to spotify. Please try again shortly. (802)" whenever I play this (http://open.spotify.com/album/2B...

Newbie

Been looking through threads on the subject and it seems starting a new one is the only way to go.   I'm getting "There is a problem with the connection to spotify. Please try again shortly....

Peter__

Community Legend

497 Views

1 replies

0 likes

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RENOVACION AUTOMATICA trampa

El mes pasado me decidi a probar 1 mes el servicio premium. La cuestion es que me he dado cuenta de que anoche me cargaron en el banco un nuevo mes. Yo no sabia que existia la renovacion automática. Ahora la he cancelado y me dice que estara activa h...

Newbie

El mes pasado me decidi a probar 1 mes el servicio premium. La cuestion es que me he dado cuenta de que anoche me cargaron en el banco un nuevo mes. Yo no sabia que existia la renovacion automática. ...

Peter__

Community Legend

1342 Views

1 replies

2 likes

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Need help now

I pay 9.99 per month for a premium account with spotify and my one and only playlist that took me weeks to create is GONE! I would like to know where it went (as it seems to be a common issue) and want a refund from my account. I would like some type...

Casual Listener

I pay 9.99 per month for a premium account with spotify and my one and only playlist that took me weeks to create is GONE!  I would like to know where it went (as it seems to be a common issue) ...

Peter__

Community Legend

556 Views

1 replies

0 likes

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Solved!! Take over my mums spotify account?

Hi, My mum has a Spotify Premium account, but she never uses it. I have also Spotify, but the free version. I get every time this annoying time limit on my Spotify. Is it possible to put my mums Premium version on my free version? Both our Spotify ac...

Visitor

Hi,   My mum has a Spotify Premium account, but she never uses it. I have also Spotify, but the free version. I get every time this annoying time limit on my Spotify. Is it possible to put m...

user-removed

Not applicable

931 Views

2 replies

0 likes

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Hi, all my playlists are gone. How do i do?

I reset my computer and when i log in to spotify again then all my playlists where gone? can you help my get them back please?

Casual Listener

I reset my computer and when i log in to spotify again then all my playlists where gone? can you help my get them back please?

Peter__

Community Legend

390 Views

1 replies

0 likes

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Email address already in use when making a new account

Hello, My previous spotify account was made with my facebook account. Now I want to make a new spotify account with my email address and an username. First I've de-linked Spotify and Facebook in my account and then I was trying to make a new account....

Visitor

Hello,   My previous spotify account was made with my facebook account. Now I want to make a new spotify account with my email address and an username. First I've de-linked Spotify and Fac...

Peter__

Community Legend

902 Views

1 replies

0 likes

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  • 1 replies
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