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Some Songs Won't Play on Any Device

I'm trying to play Finally Moving by Pretty Lights and it won't play on my iPhone 5 or MacBook. On my iPhone, the app just tries to connect and on the MacBook, I get a connection error 802. I noticed other tracks by Pretty Lights do the same thing bu...

Newbie

I'm trying to play Finally Moving by Pretty Lights and it won't play on my iPhone 5 or MacBook.  On my iPhone, the app just tries to connect and on the MacBook, I get a connection error 802. &nb...

Peter__

Community Legend

373 Views

1 replies

0 likes

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Premium account lost

Hello, I registered an account with a disposable email to be sure spotify won't use my facebook or whatever. I don't remember this email so I can't connect to my newly upgraded premium account (was in trial). I don't want to pay 10€/month for somethi...

Visitor

Hello,     I registered an account with a disposable email to be sure spotify won't use my facebook or whatever. I don't remember this email so I can't connect to my newly upgraded prem...

Peter__

Community Legend

448 Views

3 replies

0 likes

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Spotify mobile keeps going offline

Hi, This only started happening today. A handful of songs (2-3) will play and then it will stop. My Internet connection is working fine, and it's not an issue I've consistently encountered before in over a year of using premium. Logging out and loggi...

Newbie

Hi,   This only started happening today. A handful of songs (2-3) will play and then it will stop. My Internet connection is working fine, and it's not an issue I've consistently encountered...

coralwolf

Newbie

522 Views

1 replies

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Missing playlist after disconnecting facebook FIXED?

I disconnected facebook in the preferences, which turns out I didn't really mean to do, I only wanted to stop posting into my timeline. Anyway, it logged me out and when I tried to log back in it would only let me do it thru my facebook login. I logg...

Newbie

I disconnected facebook in the preferences, which turns out I didn't really mean to do, I only wanted to stop posting into my timeline. Anyway, it logged me out and when I tried to log back in it wou...

286 Views

0 replies

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Solved!! Upgraded to Unlimited and cant play tracks from Free

Hi, I just upgraded from Free to Unlimited thinking that all the tracks that i couldnt play in Free coz i had played them too much would reappear and i would be able to play them. This is not happening - do i need to do something or is Unlimited not ...

Casual Listener

Hi, I just upgraded from Free to Unlimited thinking that all the tracks that i couldnt play in Free coz i had played them too much would reappear and i would be able to play them.  This is not h...

Banzaine

Casual Listener

549 Views

2 replies

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brought Spotify premium code

brought Spotify premium code for daughter for christmas but but her phone is broke and she really didnt want it so my wife has a free account and i have a yearly one so i wanted to give the code to my wife but dont know how,when i first got the email...

Newbie

brought Spotify premium code for daughter for christmas but but her phone is broke and she really didnt want it so my wife has a free account and i have a yearly one so i wanted to give the code to m...

975 Views

0 replies

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Removal of download service

Is the removal of the download service permanent? I need the tracks to play in the car & on my mp3 players, so I am happy to pay for downloads. I have the Unlimited service so I can search for the tracks I want. to buy as well as listen to others. Pl...

Newbie

Is the removal of the download service permanent? I need the tracks to play in the car & on my mp3 players, so I am happy to pay for downloads. I have the Unlimited service so I can search for th...

Peter__

Community Legend

681 Views

2 replies

1 likes

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Premium dissapeared?

I activated a year of premium on my phone about four days ago and it worked perfectly, both on the computer and the phone. But this morning the subscription status free and all of my time was gone. This is only on my computer though, scince the mobil...

Casual Listener

I activated a year of premium on my phone about four days ago and it worked perfectly, both on the computer and the phone. But this morning the subscription status free and all of my time was gone. T...

Peter__

Community Legend

560 Views

3 replies

0 likes

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Unable to redeem purchased downloads

Last month I bought 15 downloads, but so far I've only been able to use one of them. Whenever I try to download a track, enter my password and click Verify or press enter, the dialog is simply dismissed. Nothing ever happens, but they're still due to...

Roadie

Last month I bought 15 downloads, but so far I've only been able to use one of them. Whenever I try to download a track, enter my password and click Verify or press enter, the dialog is simply dismis...

Peter__

Community Legend

2652 Views

25 replies

0 likes

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Error 802 - Revisited

Been looking through threads on the subject and it seems starting a new one is the only way to go. I'm getting "There is a problem with the connection to spotify. Please try again shortly. (802)" whenever I play this (http://open.spotify.com/album/2B...

Newbie

Been looking through threads on the subject and it seems starting a new one is the only way to go.   I'm getting "There is a problem with the connection to spotify. Please try again shortly....

Peter__

Community Legend

547 Views

1 replies

0 likes

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RENOVACION AUTOMATICA trampa

El mes pasado me decidi a probar 1 mes el servicio premium. La cuestion es que me he dado cuenta de que anoche me cargaron en el banco un nuevo mes. Yo no sabia que existia la renovacion automática. Ahora la he cancelado y me dice que estara activa h...

Newbie

El mes pasado me decidi a probar 1 mes el servicio premium. La cuestion es que me he dado cuenta de que anoche me cargaron en el banco un nuevo mes. Yo no sabia que existia la renovacion automática. ...

Peter__

Community Legend

1395 Views

1 replies

2 likes

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Need help now

I pay 9.99 per month for a premium account with spotify and my one and only playlist that took me weeks to create is GONE! I would like to know where it went (as it seems to be a common issue) and want a refund from my account. I would like some type...

Casual Listener

I pay 9.99 per month for a premium account with spotify and my one and only playlist that took me weeks to create is GONE!  I would like to know where it went (as it seems to be a common issue) ...

Peter__

Community Legend

594 Views

1 replies

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Solved!! Take over my mums spotify account?

Hi, My mum has a Spotify Premium account, but she never uses it. I have also Spotify, but the free version. I get every time this annoying time limit on my Spotify. Is it possible to put my mums Premium version on my free version? Both our Spotify ac...

Visitor

Hi,   My mum has a Spotify Premium account, but she never uses it. I have also Spotify, but the free version. I get every time this annoying time limit on my Spotify. Is it possible to put m...

user-removed

Not applicable

1027 Views

2 replies

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Hi, all my playlists are gone. How do i do?

I reset my computer and when i log in to spotify again then all my playlists where gone? can you help my get them back please?

Casual Listener

I reset my computer and when i log in to spotify again then all my playlists where gone? can you help my get them back please?

Peter__

Community Legend

438 Views

1 replies

0 likes

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Email address already in use when making a new account

Hello, My previous spotify account was made with my facebook account. Now I want to make a new spotify account with my email address and an username. First I've de-linked Spotify and Facebook in my account and then I was trying to make a new account....

Visitor

Hello,   My previous spotify account was made with my facebook account. Now I want to make a new spotify account with my email address and an username. First I've de-linked Spotify and Fac...

Peter__

Community Legend

948 Views

1 replies

0 likes

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Unable to access account

Hey, Since yesterday I am unable to access my account, i've tried everything but keep getting "An error has occurred processing you login. Please try again." I tried reaching for support through the "contact-us" page but I got no confirmation my tick...

Casual Listener

Hey,   Since yesterday I am unable to access my account, i've tried everything but keep getting "An error has occurred processing you login. Please try again."   I tried reaching fo...

Peter__

Community Legend

517 Views

3 replies

0 likes

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Don't want to cancel Premium subscription, so a request to Spotify staff:

Hi, I LOVE Spotify. SO much! And I'm totally willing to pay $10 a month for all the great features. But I forgot that the $10 was automatically taken out of my account every month. Is there any way to set up some kind of notification/email reminder t...

Visitor

Hi,   I LOVE Spotify. SO much! And I'm totally willing to pay $10 a month for all the great features. But I forgot that the $10 was automatically taken out of my account every month. Is ther...

Peter__

Community Legend

358 Views

1 replies

0 likes

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profile settings

Hi, how can I managed to see my Facebook friends, profile picture? All I get is a bunch of friends identified by numbers... Very annoying, it's like "'36898604' just listened to...". Is there a way to correct it?

Newbie

Hi,  how can I managed to see my Facebook friends, profile picture? All I get is a bunch of friends identified by numbers... Very annoying, it's like "'36898604' just listened to...".   ...

Peter__

Community Legend

437 Views

1 replies

0 likes

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Help with my play list

I have not used Spotify many times yet - have made up a play list of 9 songs, went to download and it says I cannot do so as Spotify are not currently supporting new online purchases - gone on to see more info - still not sure - I am a Premium payer ...

Regular

I have not used Spotify many times yet - have made up a play list of 9 songs, went to download and it says I cannot do so as Spotify are not currently supporting new online purchases - gone on t...

Peter__

Community Legend

332 Views

1 replies

0 likes

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save offline lists????????

I have spotify premium and I have the same first even a few lists as lists stored offline. when I returned the next day I turned on my pc again all were actually entitled gone offline, and I had to save it again. does anyone know how I do it then he ...

Newbie

I have spotify premium and I have the same first even a few lists as lists stored offline. when I returned the next day I turned on my pc again all were actually entitled gone offline, and I had to s...

282 Views

0 replies

0 likes

  • 282 Views
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