Push payment for new credit card
I have just updated my credit card connected to Spotify and my latest payments have been stopped. How can I push the payment so I recieve my premium account again?
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Start a topicI have just updated my credit card connected to Spotify and my latest payments have been stopped. How can I push the payment so I recieve my premium account again?
Newbie
I have just updated my credit card connected to Spotify and my latest payments have been stopped. How can I push the payment so I recieve my premium account again?
239 Views
0 replies
0 likes
I just wanted to upgrade my account to Unlimited when i was asked to give my facebook password. I made my account before it was possible to bypass fb. Since i don't want to mix my fb account with any money related services (hello schufa), i ask you: ...
Visitor
I just wanted to upgrade my account to Unlimited when i was asked to give my facebook password. I made my account before it was possible to bypass fb. Since i don't want to mix my fb account with a...
meahtenoha
Spotify
334 Views
2 replies
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how does one remove a certain album, or certain track from a playlist ?
Regular
how does one remove a certain album, or certain track from a playlist ?
690 Views
0 replies
0 likes
HI EVERYONE...IS IT POSSIBLE TO RUN 2 DIFF ACCTS FROM 1 SPOTIFY FREE ACCT?? AS IN HAVING A MAIN ACCT AND A MINI ACCT BUT RUNNING FROM THE SAME SPOTIFY FREE ACCT?? BROTHER IS DRIVING ME FREAKIN NUTZ USIN MINE ALL THE TIME!!!!!!!!!! GRRRRRRRRRR...TYSM
Casual Listener
HI EVERYONE...IS IT POSSIBLE TO RUN 2 DIFF ACCTS FROM 1 SPOTIFY FREE ACCT?? AS IN HAVING A MAIN ACCT AND A MINI ACCT BUT RUNNING FROM THE SAME SPOTIFY FREE ACCT?? BROTHER IS DRIVING ME FREAKIN NUTZ U...
meahtenoha
Spotify
1213 Views
5 replies
0 likes
Spotify is the best music streaming provider in the world, you can not believe that? - I will give you some examples maybe you have also some examples:* every update is well-thought-out, the dev team analyze everything, they have also a big ear for c...
Music Fan
Spotify is the best music streaming provider in the world, you can not believe that? - I will give you some examples maybe you have also some examples: * every update is well-thought-out, the dev ...
312 Views
0 replies
0 likes
When I'm playing a track the music stops approximately once per minute and I have to rewind to start it again. I'm sure noone is logged in on my account and I have re-installed Spotify several times but nothing seems to work. Could anyone please help...
Newbie
When I'm playing a track the music stops approximately once per minute and I have to rewind to start it again. I'm sure noone is logged in on my account and I have re-installed Spotify several times ...
ruk
Casual Listener
486 Views
2 replies
1 likes
I paid for premium access and 3 weeks later still have no premium access. Missed my birthday playlist yesterday ! Despite many mails to cust service no result yet. What do I do ???
Newbie
I paid for premium access and 3 weeks later still have no premium access. Missed my birthday playlist yesterday ! Despite many mails to cust service no result yet. What do I do ???
user-removed
Not applicable
449 Views
2 replies
0 likes
$2 more a month that the US when our dollar is essentially at parity is ridiculous. There may well be some international business related taxes or otherwise contributing to the pricing differences per country, but some explanation would be appreciate...
Newbie
$2 more a month that the US when our dollar is essentially at parity is ridiculous. There may well be some international business related taxes or otherwise contributing to the pricing differences pe...
LincM
Newbie
5214 Views
2 replies
1 likes
Trying to update my payment info and i keep getting "This feature is currently unavailable. Please try again later." Subscription status also has "Sorry, could not get your subscription status at the moment."
Newbie
Trying to update my payment info and i keep getting "This feature is currently unavailable. Please try again later." Subscription status also has "Sorry, could not get your subscription statu...
355 Views
0 replies
0 likes
I am a Spotify Premium user, and since it was not possible until recently, I logged on via Facebook. Now we got the nice option in Germany that this is no longer necessary. But how do I create a spotify username and password when normally logging in ...
Visitor
I am a Spotify Premium user, and since it was not possible until recently, I logged on via Facebook. Now we got the nice option in Germany that this is no longer necessary. But how do I ...
lindseymontague
Newbie
576 Views
2 replies
0 likes
Dear Spotify Team, i purchased spotify premium couple of days ago to use it on my smartphone, desktop-pc and notebook-pc. First it worked flawless. but since today my playlist is not avaiable on my smartphone and the ps app tells me that i have to up...
Visitor
Dear Spotify Team, i purchased spotify premium couple of days ago to use it on my smartphone, desktop-pc and notebook-pc. First it worked flawless. but since today my playlist is not avaia...
user-removed
Not applicable
465 Views
5 replies
0 likes
hi, i would like to close my account ,,,, already tried the .delete but nothing.
Visitor
hi, i would like to close my account ,,,, already tried the .delete but nothing.
398 Views
0 replies
0 likes
Could you please help me? I cannot play any songs because every time I do, a message will appear stating that someone is accessing my account somewhere else. I am also having a problem with my account sync. I have 3 devices to my spotify account: a M...
Casual Listener
Could you please help me? I cannot play any songs because every time I do, a message will appear stating that someone is accessing my account somewhere else. I am also having a problem with my accoun...
XDJacobDX
Casual Listener
493 Views
2 replies
0 likes
heytwo days ago i registred an one-month premium subscription, and today it expired (???)i did this using a reedem code, and the premium disappeared after i had agreed to a new licence agreement or something..- how can i get my premium subscription b...
Newbie
hey two days ago i registred an one-month premium subscription, and today it expired (???) i did this using a reedem code, and the premium disappeared after i had agreed to a new licence agreement ...
JRiis
Newbie
383 Views
2 replies
0 likes
Hi, Just bought premium again, but my windows client nor my iphone app does not recognize it ;( I don't have a facebook account, and therefore it is not connected to my spotify account
Casual Listener
Hi, Just bought premium again, but my windows client nor my iphone app does not recognize it ;( I don't have a facebook account, and therefore it is not connected to my spotify account 😉
249 Views
0 replies
0 likes
I've noticed that since I upgraded to spotify premium, I have been charged twice per month. My bank details were asked of me again I'm assuming and I re-entered them, I was previously using my card but then when it asked for it again when I had upgra...
Casual Listener
I've noticed that since I upgraded to spotify premium, I have been charged twice per month. My bank details were asked of me again I'm assuming and I re-entered them, I was previously using m...
diddumz91
Casual Listener
520 Views
5 replies
0 likes
Hi, I may buy a woxter android tv (http://www.woxter.com/es-es/products/view/759/features/features) I want to know what kind of subscription I need. That device runs android, but it is not a mobile device. Thanks in advance
Newbie
Hi, I may buy a woxter android tv (http://www.woxter.com/es-es/products/view/759/features/features) I want to know what kind of subscription I need. That device runs android, but it is not a mobi...
licenced
Community Legend
1477 Views
1 replies
0 likes
PLEASE HELP! I got charged 2 x for reinstating my premium membership, I want the other charge to be removed! this has caused me BIG HEADACHES with my bank! I have contacted support but with no reply...
Newbie
PLEASE HELP! I got charged 2 x for reinstating my premium membership, I want the other charge to be removed! this has caused me BIG HEADACHES with my bank! I have contacted support ...
user-removed
Not applicable
295 Views
1 replies
0 likes
I have been charged twice in each of the last two months for my Spotify Premium membership (JWStratton). I noticed it last month but hoped it would only be a one time occurrence...but I don't want this problem to continue. The receipts section on my ...
Casual Listener
I have been charged twice in each of the last two months for my Spotify Premium membership (JWStratton). I noticed it last month but hoped it would only be a one time occurrence...but I don't w...
Richard
Community Legend
318 Views
1 replies
0 likes
Hi my name is Roman and i have a Problem with using Spotify. Iam a Student from Germany who is studiying in Austria which means i had to purchase Spotify Premium last time with an German PayPal Account. So the Problem now is , that after my Premium M...
Newbie
Hi my name is Roman and i have a Problem with using Spotify. Iam a Student from Germany who is studiying in Austria which means i had to purchase Spotify Premium last time with an German P...
194 Views
0 replies
0 likes