My Premium not working on my Iphone
Please can my account be checked, as on my Iphone, it states I am on a trial but I have paid for Premium!!! Thanks
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Start a topicPlease can my account be checked, as on my Iphone, it states I am on a trial but I have paid for Premium!!! Thanks
Newbie
Please can my account be checked, as on my Iphone, it states I am on a trial but I have paid for Premium!!! Thanks
Peter__
Community Legend
512 Views
3 replies
0 likes
All my playlists disappeared suddenly and I have no idea how to restore them. None of the other post topics seem to fix my problem. Can someone from Spotify please help me fix this? I am a Premium member.
Newbie
All my playlists disappeared suddenly and I have no idea how to restore them. None of the other post topics seem to fix my problem. Can someone from Spotify please help me fix this? ...
Sam
Spotify
334 Views
1 replies
0 likes
Yesterday I recieved a Spotify Premium code (I won it in a contest), and the person who gave it to me said that it would be possible for me to chose between 3 months of Premium or 6 months of Unlimited. However, when I redeemed, there was only "Premi...
Newbie
Yesterday I recieved a Spotify Premium code (I won it in a contest), and the person who gave it to me said that it would be possible for me to chose between 3 months of Premium or 6 months of Unlimit...
Sam
Spotify
341 Views
1 replies
0 likes
I have just signed up for the free 30 day trial of Premium, but when I go to use it, it says that I do not have Premium and can only listen to radio.
Newbie
I have just signed up for the free 30 day trial of Premium, but when I go to use it, it says that I do not have Premium and can only listen to radio.
Sam
Spotify
416 Views
1 replies
0 likes
Hello everyone, I have been listening to this album Pino Daniele – Nero A Metà for a week after which the tracks started playing just for about fifteen/twenty seconds. The actual timeline keeps advancing but the audio disappears. Bizarre. Fortunately...
Newbie
Hello everyone, I have been listening to this album Pino Daniele – Nero A Metà for a week after which the tracks started playing just for about fifteen/twenty seconds. The actua...
237 Views
0 replies
0 likes
hola, He comprado hace unas horas 3 temas, y durante el proceso la aplicación se quedó colgada al hacer la primera compra, no respondía la descarga, por lo que tuve que repetir la compra. Como resultado en lugar de 3 canciones se me han cargado 4 com...
Newbie
hola, He comprado hace unas horas 3 temas, y durante el proceso la aplicación se quedó colgada al hacer la primera compra, no respondía la descarga, por lo que tuve que repetir la compra. Como resu...
215 Views
0 replies
0 likes
Does the Unlimited service stay $4.99 or does it change prices after first purchase?
Newbie
Does the Unlimited service stay $4.99 or does it change prices after first purchase?
Peter__
Community Legend
623 Views
1 replies
0 likes
Hello - I had to delete my Facebook account and now am unable to use Spotify. Would it be possible for a moderator to manually disconnect my Facebook from my Spotify account? It was created after the integration period so I'm not able to do it myself...
Casual Listener
Hello - I had to delete my Facebook account and now am unable to use Spotify. Would it be possible for a moderator to manually disconnect my Facebook from my Spotify account? It was create...
Peter__
Community Legend
666 Views
3 replies
0 likes
So i purchased a 30-song-bundle the other day. and started downloading just fine. but now whenever i download a song it is not going onto the download section of my spotify. However, it is still downloaded onto my computer and then shown in spotify a...
Newbie
So i purchased a 30-song-bundle the other day. and started downloading just fine. but now whenever i download a song it is not going onto the download section of my spotify. However, it is still down...
353 Views
0 replies
1 likes
Dear Spotify, I have been working weeks on my playlist for my wedding party and accidentally deleted it. Can you please recover it for me ? It was called 'trouw' thank you very much!!!!!!!!!!!!!!!
Casual Listener
Dear Spotify, I have been working weeks on my playlist for my wedding party and accidentally deleted it. Can you please recover it for me ? It was called 'trouw' tha...
vdmwillie
Casual Listener
459 Views
1 replies
0 likes
I would like to remove a song from a playlist I created but the delete option is not active because the song is not in my library, I took it from a friend's playlist. How do I get this song out of my playlist?
Newbie
I would like to remove a song from a playlist I created but the delete option is not active because the song is not in my library, I took it from a friend's playlist. How do I get this song out of my...
meahtenoha
Spotify
423 Views
1 replies
0 likes
Hi! I just realized that one of my main playlists is gone. Not sure how it happened. It's called "Pandora July". Can someone on staff please restore it? Thanks!
Visitor
Hi! I just realized that one of my main playlists is gone. Not sure how it happened. It's called "Pandora July". Can someone on staff please restore it? Thanks!
272 Views
0 replies
0 likes
Hello! I'm wondering how come i can't listen to for example Avicii – Last Dance - Radio Edit when my friends can? Is it something wrong with my account or how is this possible?
Regular
Hello! I'm wondering how come i can't listen to for example Avicii – Last Dance - Radio Edit when my friends can? Is it something wrong with my account or how is this possible?
nabrian84
Casual Listener
3247 Views
8 replies
0 likes
I accidentally started a new account it got linked to my Facebook now I'm trying to find a way to get my account back the one with all my music I went from thousands of songs what can I do this situation is driving me crazy please help im losing it I...
Casual Listener
I accidentally started a new account it got linked to my Facebook now I'm trying to find a way to get my account back the one with all my music I went from thousands of songs what can I do this situa...
Richard
Community Legend
705 Views
7 replies
0 likes
Just because it's Christmas soon, doesn't mean nobody has a birthday! Any workaround available?
Casual Listener
Just because it's Christmas soon, doesn't mean nobody has a birthday! Any workaround available?
mkz
Casual Listener
573 Views
2 replies
0 likes
hey ive just been paid for spotify unlimitied but i keep getting breaks for adverts in my music streaming. can you tell me why this is happening, if it carrys on im just gonna stop my subscription because im not really getting what i paid for. thanks...
Newbie
hey ive just been paid for spotify unlimitied but i keep getting breaks for adverts in my music streaming. can you tell me why this is happening, if it carrys on im just gonna stop my subscript...
Peter__
Community Legend
337 Views
1 replies
0 likes
Hello i have a problem with my subscription. 2012-11-06 i bought a month of subscription with a card that only had 100 swedish crowns on it. Now 2012-12-13 i cant remove the subscription? Why? I stil lhave premium? How can you give me premium without...
Casual Listener
Hello i have a problem with my subscription. 2012-11-06 i bought a month of subscription with a card that only had 100 swedish crowns on it. Now 2012-12-13 i cant remove the subscription? Why? I stil...
Peter__
Community Legend
382 Views
1 replies
0 likes
I have tried using the Contact Form but the turn around time for a responds is slow and my problem is time sensitive. Reference # 500265 I had an account with an old facebook account, decided to get new account, deleted that account and cancel spotif...
Casual Listener
I have tried using the Contact Form but the turn around time for a responds is slow and my problem is time sensitive. Reference # 500265 I had an account with an old facebook ac...
meahtenoha
Spotify
784 Views
3 replies
0 likes
I like the picture that is added to your playlists, consisting of 4 pictures belonging to albums from your playlist. Is it possible to change that picture, or make it kind of dynamic, so that when you add new track they show up as well?
Newbie
I like the picture that is added to your playlists, consisting of 4 pictures belonging to albums from your playlist. Is it possible to change that picture, or make it kind of dynamic, so that when yo...
Richard
Community Legend
2307 Views
3 replies
5 likes
I have an old premium account with a non-facebook username. I used to be able to easily send tracks on any device to people I have in my favorites list by hitting the share button and typing in their name. I briefly connected my account with facebook...
Visitor
I have an old premium account with a non-facebook username. I used to be able to easily send tracks on any device to people I have in my favorites list by hitting the share button and typing in their...
user-removed
Not applicable
892 Views
5 replies
0 likes