Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

My Premium not working on my Iphone

Please can my account be checked, as on my Iphone, it states I am on a trial but I have paid for Premium!!! Thanks

Newbie

Please can my account be checked, as on my Iphone, it states I am on a trial but I have paid for Premium!!! Thanks

Peter__

Community Legend

512 Views

3 replies

0 likes

  • 512 Views
  • 3 replies
  • 0 likes

All my playlists disappeared

All my playlists disappeared suddenly and I have no idea how to restore them. None of the other post topics seem to fix my problem. Can someone from Spotify please help me fix this? I am a Premium member.

Newbie

All my playlists disappeared suddenly and I have no idea how to restore them.  None of the other post topics seem to fix my problem.  Can someone from Spotify please help me fix this? ...

Sam

Spotify

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Change subscription without re-paying?

Yesterday I recieved a Spotify Premium code (I won it in a contest), and the person who gave it to me said that it would be possible for me to chose between 3 months of Premium or 6 months of Unlimited. However, when I redeemed, there was only "Premi...

Newbie

Yesterday I recieved a Spotify Premium code (I won it in a contest), and the person who gave it to me said that it would be possible for me to chose between 3 months of Premium or 6 months of Unlimit...

Sam

Spotify

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Premium trial not working

I have just signed up for the free 30 day trial of Premium, but when I go to use it, it says that I do not have Premium and can only listen to radio.

Newbie

I have just signed up for the free 30 day trial of Premium, but when I go to use it, it says that I do not have Premium and can only listen to radio.

Sam

Spotify

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Audio problems with certain tracks

Hello everyone, I have been listening to this album Pino Daniele – Nero A Metà for a week after which the tracks started playing just for about fifteen/twenty seconds. The actual timeline keeps advancing but the audio disappears. Bizarre. Fortunately...

Newbie

Hello everyone,    I have been listening to this album Pino Daniele – Nero A Metà for a week after which the tracks started playing just for about fifteen/twenty seconds. The actua...

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

número de compras erroneo

hola, He comprado hace unas horas 3 temas, y durante el proceso la aplicación se quedó colgada al hacer la primera compra, no respondía la descarga, por lo que tuve que repetir la compra. Como resultado en lugar de 3 canciones se me han cargado 4 com...

Newbie

hola, He comprado hace unas horas 3 temas, y durante el proceso la aplicación se quedó colgada al hacer la primera compra, no respondía la descarga, por lo que tuve que repetir la compra. Como resu...

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

Solved!! Unlimited service

Does the Unlimited service stay $4.99 or does it change prices after first purchase?

Newbie

Does the Unlimited service stay $4.99 or does it change prices after first purchase?

Peter__

Community Legend

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Solved!! Need Moderator Help: Disconnect from Facebook

Hello - I had to delete my Facebook account and now am unable to use Spotify. Would it be possible for a moderator to manually disconnect my Facebook from my Spotify account? It was created after the integration period so I'm not able to do it myself...

Casual Listener

Hello -   I had to delete my Facebook account and now am unable to use Spotify. Would it be possible for a moderator to manually disconnect my Facebook from my Spotify account? It was create...

Peter__

Community Legend

666 Views

3 replies

0 likes

  • 666 Views
  • 3 replies
  • 0 likes

purchased song don't show up in download

So i purchased a 30-song-bundle the other day. and started downloading just fine. but now whenever i download a song it is not going onto the download section of my spotify. However, it is still downloaded onto my computer and then shown in spotify a...

Newbie

So i purchased a 30-song-bundle the other day. and started downloading just fine. but now whenever i download a song it is not going onto the download section of my spotify. However, it is still down...

353 Views

0 replies

1 likes

  • 353 Views
  • 0 replies
  • 1 likes

Solved!! Recover my playlist for my weddingparty pleassssse

Dear Spotify, I have been working weeks on my playlist for my wedding party and accidentally deleted it. Can you please recover it for me ? It was called 'trouw' thank you very much!!!!!!!!!!!!!!!

Casual Listener

Dear Spotify,   I have been working weeks on my playlist for my wedding party and accidentally deleted it.  Can you please recover it for me ?  It was called 'trouw'   tha...

vdmwillie

Casual Listener

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Removing songs from playlist

I would like to remove a song from a playlist I created but the delete option is not active because the song is not in my library, I took it from a friend's playlist. How do I get this song out of my playlist?

Newbie

I would like to remove a song from a playlist I created but the delete option is not active because the song is not in my library, I took it from a friend's playlist. How do I get this song out of my...

meahtenoha

Spotify

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Playlist disappeared

Hi! I just realized that one of my main playlists is gone. Not sure how it happened. It's called "Pandora July". Can someone on staff please restore it? Thanks!

Visitor

Hi! I just realized that one of my main playlists is gone. Not sure how it happened. It's called "Pandora July". Can someone on staff please restore it? Thanks!

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

Can't listen to songs my friends are listening to!

Hello! I'm wondering how come i can't listen to for example Avicii – Last Dance - Radio Edit when my friends can? Is it something wrong with my account or how is this possible?

Regular

Hello!   I'm wondering how come i can't listen to for example Avicii – Last Dance - Radio Edit when my friends can? Is it something wrong with my account or how is this possible?

nabrian84

Casual Listener

3247 Views

8 replies

0 likes

  • 3247 Views
  • 8 replies
  • 0 likes

Playlist are gone

I accidentally started a new account it got linked to my Facebook now I'm trying to find a way to get my account back the one with all my music I went from thousands of songs what can I do this situation is driving me crazy please help im losing it I...

Casual Listener

I accidentally started a new account it got linked to my Facebook now I'm trying to find a way to get my account back the one with all my music I went from thousands of songs what can I do this situa...

Richard

Community Legend

705 Views

7 replies

0 likes

  • 705 Views
  • 7 replies
  • 0 likes

Solved!! All e-cards say "Happy Christmas", I want to say "Happy Birthday"

Just because it's Christmas soon, doesn't mean nobody has a birthday! Any workaround available?

Casual Listener

Just because it's Christmas soon, doesn't mean nobody has a birthday! Any workaround available?

mkz

Casual Listener

573 Views

2 replies

0 likes

  • 573 Views
  • 2 replies
  • 0 likes

account

hey ive just been paid for spotify unlimitied but i keep getting breaks for adverts in my music streaming. can you tell me why this is happening, if it carrys on im just gonna stop my subscription because im not really getting what i paid for. thanks...

Newbie

hey ive just been paid for spotify unlimitied but i keep getting breaks for  adverts in my music streaming. can you tell me why this is happening, if it carrys on im just gonna stop my subscript...

Peter__

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Can cancel my subscription!

Hello i have a problem with my subscription. 2012-11-06 i bought a month of subscription with a card that only had 100 swedish crowns on it. Now 2012-12-13 i cant remove the subscription? Why? I stil lhave premium? How can you give me premium without...

Casual Listener

Hello i have a problem with my subscription. 2012-11-06 i bought a month of subscription with a card that only had 100 swedish crowns on it. Now 2012-12-13 i cant remove the subscription? Why? I stil...

Peter__

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Changed facebook account but old account still charged, need funds on new account.

I have tried using the Contact Form but the turn around time for a responds is slow and my problem is time sensitive. Reference # 500265 I had an account with an old facebook account, decided to get new account, deleted that account and cancel spotif...

Casual Listener

I have tried using the Contact Form but the turn around time for a responds is slow and my problem is time sensitive.   Reference # 500265   I had an account with an old facebook ac...

meahtenoha

Spotify

784 Views

3 replies

0 likes

  • 784 Views
  • 3 replies
  • 0 likes

Picture on playlist

I like the picture that is added to your playlists, consisting of 4 pictures belonging to albums from your playlist. Is it possible to change that picture, or make it kind of dynamic, so that when you add new track they show up as well?

Newbie

I like the picture that is added to your playlists, consisting of 4 pictures belonging to albums from your playlist. Is it possible to change that picture, or make it kind of dynamic, so that when yo...

Richard

Community Legend

2307 Views

3 replies

5 likes

  • 2307 Views
  • 3 replies
  • 5 likes

premium, non-facebook user wants to share tracks

I have an old premium account with a non-facebook username. I used to be able to easily send tracks on any device to people I have in my favorites list by hitting the share button and typing in their name. I briefly connected my account with facebook...

Visitor

I have an old premium account with a non-facebook username. I used to be able to easily send tracks on any device to people I have in my favorites list by hitting the share button and typing in their...

user-removed

Not applicable

892 Views

5 replies

0 likes

  • 892 Views
  • 5 replies
  • 0 likes