Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Can't get spotify premium- payment problems

I recently purchased spotify unlimited, but it was not what I was looking for, so I canceled my subscription. After further consideration, I decided that I wanted to buy spotify premium. I tried to upgrade, but I was unable to because I had no paymen...

Newbie

I recently purchased spotify unlimited, but it was not what I was looking for, so I canceled my subscription. After further consideration, I decided that I wanted to buy spotify premium. I tried to u...

532 Views

0 replies

0 likes

  • 532 Views
  • 0 replies
  • 0 likes

Please? pretty please?

Hi I know this ay sound stupid, but today I bought Spottily premium for one month and I got it as receipt. Now I somehow managed to loose that receipt, and that made me extremely pissed. I know I should have taken more care of it, but please, hear me...

Gig Goer

Hi   I know this ay sound stupid, but today I bought Spottily premium for one month and I got it as receipt. Now I somehow managed to loose that receipt, and that made me extremely pissed. I...

hatsjer

Gig Goer

711 Views

2 replies

0 likes

  • 711 Views
  • 2 replies
  • 0 likes

Very Urgent Regarding Fraudulent Activity on my account

I have had a spotify premium subscription for ages now and this gives me the ability to listen to any music when I want to by streaming the songs on my Ipod Touch. In the early hours of this morning there was a download of 1 song at a price of 1.15, ...

Casual Listener

I have had a spotify premium subscription for ages now and this gives me the ability to listen to any music when I want to by streaming the songs on my Ipod Touch. In the early hours of this morning ...

Liam

Community Legend

1585 Views

8 replies

1 likes

  • 1585 Views
  • 8 replies
  • 1 likes

Anti-Piracy hiss present on Sinead O’Connor's How About I Be Me (And You Be You)?

Sinead O’Connor – How About I Be Me (And You Be You)? This album has a short burst of white noise every minute or so over every track on the album. This seems to me to be a sort of anti-piracy measure and makes me think that this version that has bee...

Regular

Sinead O’Connor – How About I Be Me (And You Be You)?   This album has a short burst of white noise every minute or so over every track on the album.  This seems to me to be a sort of a...

Sam

Spotify

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Direct Debit cancelled

Hi. I have had Spotify Premium for over a year now, paid via Direct Debit all the time. How can it be I have to pay monthly now? It worked perfectly before, no problems with payments whatsoever. Will it ever return? Paying per month is not ideal, nei...

Casual Listener

Hi.   I have had Spotify Premium for over a year now, paid via Direct Debit all the time. How can it be I have to pay monthly now?   It worked perfectly before, no problems with p...

Sam

Spotify

3172 Views

3 replies

0 likes

  • 3172 Views
  • 3 replies
  • 0 likes

Solved!! Windows XP Spotify client - won't login ("Logging In" spins endlessly)

I can login via the web-page on the same machine, but through the Spotify Windows client, the login does not work. The "Logging In..." message icon spins endlessly and never completes the login. FYI: Windows XP/SP3 with all patches. Turned-off Antivi...

Casual Listener

I can login via the web-page on the same machine, but through the Spotify Windows client, the login does not work.  The "Logging In..." message icon spins endlessly and never completes the login...

kpaul2020

Casual Listener

1641 Views

1 replies

0 likes

  • 1641 Views
  • 1 replies
  • 0 likes

Change Facebookacount

By accident my work-fb was connected to our private spotify. How do I change to my wifes fb?

Newbie

By accident my work-fb was connected to our private spotify. How do I change to my wifes fb?

Stupify

Community Legend

652 Views

3 replies

0 likes

  • 652 Views
  • 3 replies
  • 0 likes

My playlists have gone and old ones returned!

Can anyone help, I had loads of new music and it's completely dissapeared and been replaced by old playlists which I don't want!

Casual Listener

Can anyone help, I had loads of new music and it's completely dissapeared and been replaced by old playlists which I don't want!

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

re accessing my premium account after card details changed

I have been a premium subscriber for a long time now. My card details have recently changed so I have updated my account with the new one. The problem is this has reduced me to a free subscription in the mean time and I cant see how i can reactivate ...

Newbie

I have been a premium subscriber for a long time now. My card details have recently changed so I have updated my account with the new one. The problem is this has reduced me to a free subscription in...

EmmaCostello33

Casual Listener

584 Views

3 replies

0 likes

  • 584 Views
  • 3 replies
  • 0 likes

Treated as New Account after FB password Change

Dear Spotify Team, I just changed my FB password as I do every other month. On loading my account I was prompted to enter my new credentials into Spotify. My old handle - AtomicLuLu was replaced with my name (FB) and I was treated as a new user with ...

Newbie

Dear Spotify Team,   I just changed my FB password as I do every other month. On loading my account I was prompted to enter my new credentials into Spotify. My old handle - AtomicLuLu was repl...

Richard

Community Legend

1357 Views

4 replies

1 likes

  • 1357 Views
  • 4 replies
  • 1 likes

i have the same problem

Can you disconnect the Facebook account attached to this Spotify account?

Casual Listener

Can you disconnect the Facebook account attached to this Spotify account?

cloudsk

Casual Listener

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

My profile/ account won't update after purchased premium

Unfortunately spotify couldn't withdraw my card for the last month, because my card had been hacked. It resulted in degrading to SP FREE . I now got a new visa and I subscribed a premium membership on Friday 10th. But my account is still in FREE mode...

Newbie

Unfortunately spotify couldn't  withdraw my card for the last month, because my card had been hacked.  It resulted in degrading to SP FREE . I now got a new visa and I subscribed a premium ...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

Spotify and New Facebook profile

Hello , I have a problem I have a spotify premium profile and I have just create a new Facebook profile and I want to keep spotify but not with my old facebook profile what can I do?

Newbie

Hello , I have a problem I have a spotify premium profile and I have just create a new Facebook profile and I want to keep spotify but not with my old facebook profile what can I do?   &nb...

Viktor-Saint

Newbie

473 Views

2 replies

0 likes

  • 473 Views
  • 2 replies
  • 0 likes

Gift Card, can it be redeemed if using direct debit

What happens if I've got a Direct Debit subscription and somebody buys me a Spotify Gift Card? Is there any way of using the Gift Card for a month's (or two months', depending on the level of membership) subscription or does the Direct Debit just con...

Newbie

What happens if I've got a Direct Debit subscription and somebody buys me a Spotify Gift Card? Is there any way of using the Gift Card for a month's (or two months', depending on the level of members...

Liam

Community Legend

751 Views

1 replies

0 likes

  • 751 Views
  • 1 replies
  • 0 likes

'Spotify has been unable to withdraw payment' BUT I pay using a working Paypal account!?

I subscribe to Spotify Premium using Paypal but it's telling me there's an issue with my payment details. I've logged into my Paypal address and it seems to be fine. Help?

Newbie

I subscribe to Spotify Premium using Paypal but it's telling me there's an issue with my payment details. I've logged into my Paypal address and it seems to be fine. Help?

meahtenoha

Spotify

775 Views

3 replies

0 likes

  • 775 Views
  • 3 replies
  • 0 likes

Otros Aires tracks disappeared?

Hi I just noticed that my Otros Aires playlist has had about four or five tracks mysteriously disappear. I think it's because you've removed two of their albums from your catalogue. It's a real shame because two of those tracks are my favourites. Is ...

Newbie

Hi   I just noticed that my Otros Aires playlist has had about four or five tracks mysteriously disappear. I think it's because you've removed two of their albums from your catalogue. &nbs...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Changed password and now desktop player stays "Offline"

I had to change my password today and now can log into this website but my desktop player won't let me use anything other than "Offline Mode". I don't see anywhere to enter my new password in the desktop program so that I can take advantage of the 4....

Newbie

I had to change my password today and now can log into this website but my desktop player won't let me use anything other than "Offline Mode". I don't see anywhere to enter my new password in the des...

meahtenoha

Spotify

426 Views

2 replies

0 likes

  • 426 Views
  • 2 replies
  • 0 likes

Can I delete offline content myself?

Hi, I think I might have pressed the offline availability on 2 PC's where I did not even want that, I just wanted the content to be available on my Iphone. I can't find out if one or two tracks have been made available offline, but I did get a messag...

Newbie

Hi,   I think I might have pressed the offline availability on 2 PC's where I did not even want that, I just wanted the content to be available on my Iphone. I can't find out if one or two...

Liam

Community Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Solved!! cant see frends

Hi, I have install spotify but i cant see my frends name from facebook he dont show me the name only the numers.look at this picture http://s7.directupload.net/file/d/2980/f3lw9c7a_jpg.htm

Casual Listener

Hi,     I have install spotify but i cant see my frends name from facebook  he dont show me the name only the numers. look at this picture      http://...

cyxon

Casual Listener

699 Views

2 replies

0 likes

  • 699 Views
  • 2 replies
  • 0 likes

'Failed to enable spotify social'

Hi,I'm having this strange problem on my spotify account. My sister did, by accident activate her facebook account on my spotify account. And since I want to connect my own I thought, I might do that. So I went to 'Preferences' and disabled her accou...

Newbie

Hi, I'm having this strange problem on my spotify account. My sister did, by accident activate her facebook account on my spotify account. And since I want to connect my own I thought, I might do th...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes