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Start a topicDear All, I opened a new account and asked via the contact form to migrate my account and subscription to my non-facebook account but got a reply back that facebook is still necessary to login and this cannot be undone. Can anyone help me please beca...
Regular
Dear All, I opened a new account and asked via the contact form to migrate my account and subscription to my non-facebook account but got a reply back that facebook is still necessary to l...
Peter__
Community Legend
1052 Views
5 replies
0 likes
Hey. So i have a problem, i just bought a spotify gift card today for 100 sek (swedish money), and i was going to redeem it to get 1 month of spotify premium. So i tried to redeem my code from my giftcard, but everytime i press redeem the page loads ...
Newbie
Hey. So i have a problem, i just bought a spotify gift card today for 100 sek (swedish money), and i was going to redeem it to get 1 month of spotify premium. So i tried to re...
Richard
Community Legend
2888 Views
10 replies
4 likes
How can I in a smooth way check if my play lists have duplicates of the same song?
Newbie
How can I in a smooth way check if my play lists have duplicates of the same song?
whatevs
Regular
2721 Views
11 replies
1 likes
It seems there has been an encoding error with this track: Mulatu Astatke – Kasalefkut hulu CD-skipping noise throughout, but noticeable particularly at 00:15. It sounds like a glitch I've heard when a CD deck is malfunctioning but may have also been...
Regular
It seems there has been an encoding error with this track: Mulatu Astatke – Kasalefkut hulu CD-skipping noise throughout, but noticeable particularly at 00:15. It sounds like a glitc...
Peter__
Community Legend
696 Views
3 replies
0 likes
I downloaded Spotify to my iPad a couple days ago and now it's saying my 48 hour free trial is over which I'm not even sure how that began but it won't let me search any music and my playlist I made has been deleted. When I search to try to find musi...
Casual Listener
I downloaded Spotify to my iPad a couple days ago and now it's saying my 48 hour free trial is over which I'm not even sure how that began but it won't let me search any music and my playlist I made ...
Joe
Community Legend
61342 Views
30 replies
0 likes
Hey im having trouble searching music everytime i try it says "Search failed. Please try again" and has said it for the last 10mins... really not happy
Newbie
Hey im having trouble searching music everytime i try it says "Search failed. Please try again" and has said it for the last 10mins... really not happy
Joe
Community Legend
3651 Views
13 replies
1 likes
Hola, he buscado si había temas similares abiertos pero no los he encontrado, mi problema esque hace un par de dias me desaparecieron un par de listas derrepente, y he podido recuperarlas salvo una que se llama "Varios". Me gustaría saber como puedo ...
Casual Listener
Hola, he buscado si había temas similares abiertos pero no los he encontrado, mi problema esque hace un par de dias me desaparecieron un par de listas derrepente, y he podido recuperarlas salvo una q...
Joe
Community Legend
2773 Views
23 replies
0 likes
No matter what source you choose for a "Radio" station (Artist, Track, playlist), the algorithm seems to heavily favor the same limited (8-12?) number of artists. For instance, I created a Radio based on my Starred Tracks (currently numbering 3,159 t...
Music Fan
No matter what source you choose for a "Radio" station (Artist, Track, playlist), the algorithm seems to heavily favor the same limited (8-12?) number of artists. For instance, I ...
Peter__
Community Legend
1592 Views
2 replies
21 likes
Hi, i would love to give the premium version as a present to my sister. But I have some questions regarding the fields, which need to be filled. "Delivery Date": Means the date ever since she can start with the premium account? E-Mail adresse from th...
Casual Listener
Hi, i would love to give the premium version as a present to my sister. But I have some questions regarding the fields, which need to be filled. "Delivery Date": Means the date ever si...
Peter__
Community Legend
969 Views
5 replies
0 likes
Hello, My band's music has been on Spotify for quite some time now, and still no one I've asked or myself can start a station for/from my band. Why is this, and how do I rectify it? The Spotify URL for the band is AtteroTerra. Also, when I try to add...
Regular
Hello, My band's music has been on Spotify for quite some time now, and still no one I've asked or myself can start a station for/from my band. Why is this, and how do I rectify it? The Sp...
Peter__
Community Legend
501 Views
3 replies
0 likes
I am an artist with my music on Spotify – Karin Ström. 335 people are following this artist, i.e. me. Is there a way for me to see who's following me?
Casual Listener
I am an artist with my music on Spotify – Karin Ström. 335 people are following this artist, i.e. me. Is there a way for me to see who's following me?
Stieve
Newbie
64423 Views
9 replies
4 likes
I have been trying to remove Spotify Premium, because without telling me, they charged me once my so called one month free trial ended. I get to the page where they ask for my password...and I type in my facebook password and it tells me that it is i...
Newbie
I have been trying to remove Spotify Premium, because without telling me, they charged me once my so called one month free trial ended. I get to the page where they ask for my password...and I type i...
qhwhsd
Casual Listener
2422 Views
2 replies
2 likes
Until now I have payed for 2 Spotify Premium account's. I Stopped the premium on this account since it wasn't needed to have it on two accounts. But on my spotify premium account I got a Error code "410" and it says my account is disabled. What's goi...
Newbie
Until now I have payed for 2 Spotify Premium account's. I Stopped the premium on this account since it wasn't needed to have it on two accounts. But on my spotify premium account I got...
Peter__
Community Legend
3286 Views
6 replies
0 likes
Hi, so for the past 9 months that I have been a spotify user, the charge has constantly been $9.99. Recently, (as in this month) I was charged $10.69. The difference is $0.70 and I don't really mind, I was just wondering why this is. Were taxes added...
Casual Listener
Hi, so for the past 9 months that I have been a spotify user, the charge has constantly been $9.99. Recently, (as in this month) I was charged $10.69. The difference is $0.70 and I don't really mind,...
Peter__
Community Legend
2257 Views
5 replies
0 likes
Hello, how can I delete all my Spotify activity from Facebook account? I connected the music section on Facebook with Spotify and now I get this: http://i.imgur.com/Wt7ryLU.png I want to get rid of this. Completely, no sign of Spotify. Just facebook ...
Casual Listener
Hello, how can I delete all my Spotify activity from Facebook account? I connected the music section on Facebook with Spotify and now I get this: http://i.imgur.com/Wt7ryLU.png I want ...
Peter__
Community Legend
2894 Views
9 replies
0 likes
I cancelled my spotify subscription a few days ago and it told me my subscription would go out on 6/27/13. Today I checked my bank account on 6/28/13 and noticed that they billed me for another month, even though I had already cancelled my subscripti...
Casual Listener
I cancelled my spotify subscription a few days ago and it told me my subscription would go out on 6/27/13. Today I checked my bank account on 6/28/13 and noticed that they billed me for another month...
Joe
Community Legend
4689 Views
27 replies
0 likes
Hey I'm using Spotify with my Facebook Account (Emanuel Wallimann). Now i'm logged in with the wrong Spitify User ID on Facebook and i can't change. Both Spotify User IDs are connected with my Facebook Account User ID 11101401954 (the wrong one) User...
Visitor
Hey I'm using Spotify with my Facebook Account (Emanuel Wallimann). Now i'm logged in with the wrong Spitify User ID on Facebook and i can't change. Both Spotify User IDs are ...
bastian88
Casual Listener
2339 Views
26 replies
1 likes
Hi I've redeemed a gift card, but spotify on my computer or phone does still not recognize me as premium even thought it stands that I'm suscribed at this website, please help me getting this wonderful service working!
Roadie
Hi I've redeemed a gift card, but spotify on my computer or phone does still not recognize me as premium even thought it stands that I'm suscribed at this website, please help me getting this wonderf...
Joe
Community Legend
11947 Views
20 replies
0 likes
I tried to apply the Premium 30-day free trial, when i select the Payment method and proceed with Visa option, it holds at the loading screen as below. If i select Paypal option, it goes to a blank page as below.I tried different machines, different ...
Casual Listener
I tried to apply the Premium 30-day free trial, when i select the Payment method and proceed with Visa option, it holds at the loading screen as below. If i select Paypal option, it goes...
Joe
Community Legend
7616 Views
39 replies
0 likes