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[user-removed]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Paying for premium but still havr

[Billy-J]

Hey @user-removed, thanks for reaching out to the Community!

Can you let me know if you're experiencing this while listening to songs, or podcasts?

If you're experiencing this when listening to podcasts, Spotify doesn’t play ads that interrupt the music listening experience, however, some podcasts may include advertising, host-read endorsements, or sponsorship messages. There’s more info about this here.

If you're experiencing ads when playing a normal song - try a clean reinstall of the app following these steps.

Let me know how everything goes!