Issues with Recommendations and Playlist Functionality – Support Needed

[25337260]

Plan

Premium

Country

USA

Device

Samsung S10+

Operating System

Latest

Issues & Recommendations

Hi,

I have a few issues I'd like to address and some ideas for improvements.

**Issues:**

1. Recommending albums or podcasts after I've already pressed "not interested" several times — it still shows up the same day or the next. It keeps coming up again and again. Once I press "not interested," that recommendation should disappear permanently.

2. When I play a song and add a playlist that's set to shuffle in the queue, it doesn’t shuffle; it plays in order.

3. When I give a low rating on a podcast, I think the algorithm shouldn’t recommend it again. It clearly means I’m not interested, so I shouldn’t see it anymore.

4. I’ve noticed that in playlists I’ve saved (not my own), when I hide or ban a song, the next time I play the playlist, it ignores the "hide" command and plays the song anyway.

5. If I listen to a podcast once (without saving it), it continues to show up in "new episodes" almost forever.

6. There are too many recommendations. When I want a recommendation, I’ll ask. Thank you.

**Suggestions:**

1. Podcasts with a video format should be more easily accessible.

2. Many podcasts separate their topics into distinct segments, not just by time stamps but with clear divisions between them. It would be great to save just the part I’m interested in, rather than the whole episode. The same goes for time-stamped sections.

3. Not every artist I save needs a separate spot in my library. It takes up too much space. I’d prefer to have a single "Artist" file where I can save the artists or albums I like, similar to how "Your Episodes" or "Liked Songs" are grouped.

4. Allow more pinning options in the library.

5. Sometimes the algorithm recommends songs for my playlist based on an artist or genre, but it misses the mark when it comes to these aspects:
- Whether it’s just vocals or just instrumental.
- If a playlist is geared toward a specific vibe (like summer or a festival), the recommendations should reflect that vibe.

Adding more filters and tags would make the recommendations smarter and more customized.

[Maria]

Hey there @25337260,

Thanks for reaching out and welcome to the Community!

We appreciate you taking your time to raise your feedback with us, as we're always working on improving the app and its features 🙂

I see that you already posted this in our Ideas section, but we couldn't accept it as an idea because each new suggestion needs to be in a separate post in order to gather votes, and when it's implemented, we can update the status for the individual post & feature.

It seems like your ''issues'' section is mostly connected to recommendations. The best way to improve them is to listen and save more of the things you like, to teach the algorithm what you enjoy. There are a few ideas about allowing users to completely remove certain piece of content here and here.

And on the note of adding a playlist to the queue - it's expected that the queue won't take the playlist's current Shuffle status into consideration. However, as long as you start playback directly from the playlist and Shuffle is switched on, you should see the playlist's tracks in a shuffled order in the Queue. You can also check this Idea about being able to Shuffle the queue directly.

When it comes to your ''suggestions'' there are a few of them which have already been requested on the forum. Have a look at the threads mentioned below on similar topics which you might find interesting and if you notice an Idea that you like - leave a vote to show your support!

• For the suggestion on podcasts, you should elaborate further if you decide to create an idea - at first glance you might want to look at this one about Picture in Picture video, but I assume you also have more features in mind for easier accessibility.
• For your idea about being able to save specific parts of a podcast, you can take a look at this one.
• Another user posted about being able to create an Artist Folder here.
• When it comes to pinning options we have this idea.
• For better filtering options when it comes to the recommendations you can leave a vote here.

Should anything else appear, feel free to give us a shout.

Cheers!

[marshmellxw]

Plan

Premium

Country

Czech Republic

Device

Acer Nitro 5

Operating System

Windows 11

My Question or Issue

I have Smart Shuffle turned on my playlists so that I can find new songs that I like. However, I often have an issue with one of them where songs that I already ignored several times keep reappearing on the top places in my queue.

For example, "Fire in the Hole" by Pegboard Nerds has already appeared numerous times in that position. When this happens, it takes about 4-5 ignore clicks before the song finally disappears from the top (only to reappear the next time I play that playlist).