Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Poland
Device
iPhone 8
Operating System
iOS 14.3
My Question or Issue
Why one specific song ("Butter" by BTS) has a lower sound quality on my device? Other songs are just fine and unaffected.
I am a Spotify Premium user.
Solved! Go to Solution.
Hey @unluckybeast ,
Thanks for posting in the Community. I'm sorry to hear that the song Butter by BTS has a lower sound quality on your device.
Would you please share the URI of the song you're trying to play? (I checked on my device, and I see no issues.)
In case you try to play it using a different device, or the web player, does the issue persist?
I'd suggest that you try reinstalling your app and make sure it's updated to the most recent version. Then adjust the "Audio Quality" on your app to see if it helps.
Hey @unluckybeast ,
Thanks for posting in the Community. I'm sorry to hear that the song Butter by BTS has a lower sound quality on your device.
Would you please share the URI of the song you're trying to play? (I checked on my device, and I see no issues.)
In case you try to play it using a different device, or the web player, does the issue persist?
I'd suggest that you try reinstalling your app and make sure it's updated to the most recent version. Then adjust the "Audio Quality" on your app to see if it helps.
Just checked again.
Issue occured in the morning first.
I did not change anything except for the internet connection - right now I connected my device to wifi. I used LTE earlier.
I have the song downloaded (and had it downloaded earlier too) so it shouldn't make a difference but I guess it did, since now it's working like it should have.
I'm closing the topic but I still find the whole situation pretty suspicious since it was the only song affected.
Hi @unluckybeast,
Thank you for your reply and confirmation.
We're really glad to hear that everything works as it should for you again 🙂
Let us know if we can help you with anything else.
Take care!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…