Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 61308 Views
  • 47 replies
  • 106 likes
  • 61308 Views
  • 47 replies
  • 106 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 285487 Views
  • 2353 replies
  • 1938 likes
  • 285487 Views
  • 2353 replies
  • 1938 likes

old spotify desktop

Hello. I heard you can provide a exe of the old spotify desktop version? See this comment: "I contacted customer support and they sent me a link to download an old version (and I mean older than the one right before this disaster update: spotify_inst...

  • Regular
  • Hello. I heard you can provide a exe of the old spotify desktop version? See this comment: "I contacted customer support and they sent me a link to download an old version (and I mean older than the ...
  • Billy-J
  • Spotify Star
  • 10229 Views
  • 3 replies
  • 2 likes
  • 10229 Views
  • 3 replies
  • 2 likes

Bring back the old version or start upgrade.

Will Spotify fight back and go for the top spot for music stream or what's going on?!Just look at the competition they have lyrics music videos and plus all other things that Spotify gives... Spotify hade add-ons before that made it what the competit...

  • Regular
  • Will Spotify fight back and go for the top spot for music stream or what's going on?! Just look at the competition they have lyrics music videos and plus all other things that Spotify gives... Spoti...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 1 replies
  • 4 likes
  • 317 Views
  • 1 replies
  • 4 likes

Solved!! ASTRO latest release for a different artist

Issue: There's a different artist from a different country same named as kpop artist ASTRO and it is messing up their line up of albums and it even had a new album release. Hope this will not messed up with their come back. Hope someone notice this.

  • Casual Listener
  • Issue: There's a different artist from a different country same named as kpop artist ASTRO and it is messing up their line up of albums and it even had a new album release. Hope this will not messed ...
  • wroitheboy
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • Astro
    metadata
  • 603 Views
  • 2 replies
  • 0 likes

Why don't Podcasts or new episodes load at all?

PlanPremiumCountry DeviceSamsung Galaxy S10+Operating SystemAndroid Oreo My Question or IssuePodcasts don't load at all in the app/desktop, nor do the latest episodes. What's going on? The app has been very buggy lately and as a Premium subscriber th...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy S10+ Operating System Android Oreo   My Question or Issue Podcasts don't load at all in the app/desktop, nor do the latest episod...
  • Billy-J
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

The Lambrettas being removed off spotify

PlanPremiumCountryThe United KingdomDeviceIPhone XROperating SystemiOS 14.4 My Question or IssueBoth of the Lambrettas albums are unplayable for me with the exception of their hit poison ivy despite being fine and playable on Thursday I just want to ...

  • Visitor
  • Plan Premium Country The United Kingdom Device IPhone XR Operating System iOS 14.4   My Question or Issue Both of the Lambrettas albums are unplayable for me with the exception of thei...
  • Billy-J
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Release listed on the wrong profile

The single "Sharknado" by The Offspring is listed on the profile of a gospel group. https://open.spotify.com/album/2u0nmoSjTx9xjP41jMdQ1J It should be moved to this artist profile. https://open.spotify.com/artist/5LfGQac0EIXyAN8aUwmNAQ I contacted Sp...

  • Roadie
  • The single "Sharknado" by The Offspring is listed on the profile of a gospel group.   https://open.spotify.com/album/2u0nmoSjTx9xjP41jMdQ1J   It should be moved to this artist profile. ...
  • ThomWim
  • Roadie
  • 926 Views
  • 8 replies
  • 0 likes
  • 926 Views
  • 8 replies
  • 0 likes

The Evil Empire of Everything

PlanPremiumCountryUnited KingdomDeviceAllOperating SystemIOS / Windows 10 My Question or IssueHow do we request content? I cannot find Public Enemy's 'The Evil Empire of Everything' yet most other content by Public Enemy is listed. 'The Evil Empire o...

  • Roadie
  • Plan Premium Country United Kingdom Device All Operating System IOS / Windows 10   My Question or Issue How do we request content? I cannot find Public Enemy's 'The Evil Empire of E...
  • AdamDamon
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Playlist photo

Hi, can I change the photo of my playlist? how?  Many thanks.

  • Composer
  • Hi, can I change the photo of my playlist? how?  Many thanks.
  • James_Cacao
  • Composer
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

How To Upload Video Podcast

PlanFreeCountryUnited States - New MexicoDeviceDesktopOperating SystemWindows 10 My Question or IssueI am the producer for a gaming podcast on YouTube and the host/content creator is looking to expand his audience. I have about 10-15 episodes already...

  • Newbie
  • Plan Free Country United States - New Mexico Device Desktop Operating System Windows 10   My Question or Issue I am the producer for a gaming podcast on YouTube and the host/content c...
  • Billy-J
  • Spotify Star
  • 980 Views
  • 1 replies
  • 0 likes
  • 980 Views
  • 1 replies
  • 0 likes

Ads on Spotify Owned Podcasts

I got to searching around to figure out why as a Spotify Premium users I get so much ad copy during my listening. And I understand that some podcasts integrate ads into their own content and spotify has zero influence on other company's policies for ...

  • Visitor
  • I got to searching around to figure out why as a Spotify Premium users I get so much ad copy during my listening. And I understand that some podcasts integrate ads into their own content and s...
  • 207 Views
  • 0 replies
  • 3 likes
  • 207 Views
  • 0 replies
  • 3 likes

Joe Rogan - Audio Only

Do you know when the audio only version of the JRE podcast will be available on your platform? The current video format is terrible and always skips? Please send the canned response!

  • Regular
  • Do you know when the audio only version of the JRE podcast will be available on your platform?  The current video format is terrible and always skips?  Please send the canned response!&nbsp...
  • STLBatman
  • Gig Goer
  • 1937 Views
  • 4 replies
  • 1 likes
  • 1937 Views
  • 4 replies
  • 1 likes

[Podcasts] JRE

Can you please stop **bleep**ing with the Joe Rogan Podcast by deleting episodes, and also can you get it back to the same level it was when it was on YouTube? Including video would be great. Thanks. Super **bleep**ing annoying that you can't figure ...

  • Casual Listener
  • Can you please stop **bleep**ing with the Joe Rogan Podcast by deleting episodes, and also can you get it back to the same level it was when it was on YouTube? Including video would be great. Thanks....
  • polycreator
  • Newbie
  • 202 Views
  • 1 replies
  • 1 likes
  • Podcasts
  • 202 Views
  • 1 replies
  • 1 likes

Superuser Contribution I want to switch to the previous desktop design, can i do that? please help!!!!!!!

PlanFree/PremiumCountry DeviceDesktopOperating SystemWindows 10 I want to switch to the previous design, can i do that? please help!!!!!!!

  • Regular
  • Plan Free/Premium Country   Device Desktop Operating System Windows 10   I want to switch to the previous design, can i do that? please help!!!!!!!  
  • Alex
  • Spotify Legend
  • 488 Views
  • 3 replies
  • 5 likes
  • 488 Views
  • 3 replies
  • 5 likes

Superuser Contribution Desktop spotify got turned into mobile >:(

PlanFree/PremiumCountry DeviceDesktopOperating SystemWindows 10 My Question or Issuehow do i fix thisit used to show a + with a new playlistnow when i want to make a new playlist i got all of this mobile options nobody wantsthis is windows 10 yet i f...

broken.PNG
  • Visitor
  • Plan Free/Premium Country   Device Desktop Operating System Windows 10   My Question or Issue how do i fix this it used to show a + with a new playlist now when i want to make a...
  • CarlosE
  • Moderator
  • 378 Views
  • 1 replies
  • 2 likes
  • 378 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Lyrics and Android?

Plan: Family PremiumCountry: U.S.A Device(Samsung Tab A 10.1 2019 and Fire HD10)Operating System(Android 10 and FireOS) On my Fire Tablet I can see the lyrics of a song underneath the title. They are live lyrics and they are there on most of the song...

  • Visitor
  • Plan: Family Premium Country: U.S.A   Device (Samsung Tab A 10.1 2019 and Fire HD10) Operating System (Android 10 and FireOS)   On my Fire Tablet I can see the lyrics of a song...
  • CarlosE
  • Moderator
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wave of unavailable content

So all of a sudden over 30 of the songs that were in my top 100 listened to last year are unavailable, along with about 20% of songs that I've been searching to listen to? I'm not sure if its because I'm Australian, but it sucks big time time. I'm us...

  • Newbie
  • So all of a sudden over 30 of the songs that were in my top 100 listened to last year are unavailable, along with about 20% of songs that I've been searching to listen to? I'm not sure if its because...
  • Alex
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local files not accessible by others

PlanFreeCountry : AustraliaMy Question or IssueHello, I am trying to share my own recorded audio (mp3) files with some students.I able to play my local files on my desktop.My playlist is public.My students can see the files in the playlist but the fi...

  • Casual Listener
  • ...s public. My students can see the files in the playlist but the files won't play; it is like there is nothing behind the title - which appears greyish . What do I need to set up right for people to b...
  • Jeremy
  • Spotify Legend
  • 549 Views
  • 3 replies
  • 0 likes
  • 549 Views
  • 3 replies
  • 0 likes

Superuser Contribution Album Normalisation

Hello! When uploading an album, before releasing it, does Spotify normalise the entire album as a whole, or does it normalise track by track? Thanks!

  • Visitor
  • Hello! When uploading an album, before releasing it, does Spotify normalise the entire album as a whole, or does it normalise track by track? Thanks!
  • Alex
  • Spotify Legend
  • 587 Views
  • 3 replies
  • 0 likes
  • 587 Views
  • 3 replies
  • 0 likes

[Community][Other] Censorship

Hey spotify, I’ve been a lonnng time customer of yours and have turned dozens of people onto your app over the years... I’ve got a suggestion. How about you get off the virtue signaling bandwagon and stop censoring programs. I’m speaking in this part...

  • Visitor
  • Hey spotify,  I’ve been a lonnng time customer of yours and have turned dozens of people onto your app over the years...   I’ve got a suggestion. How about you get off the virtue signali...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes