Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...
There's no fitting subforum so I post it here.Issue is in the title. This problem does apply to all playback devices (I tried with Windows Desktop app, Browser web player, and Android app) so I guess it's a server problem.Other artists/albums don't s...
There's no fitting subforum so I post it here. Issue is in the title. This problem does apply to all playback devices (I tried with Windows Desktop app, Browser web player, and Android app) so I g...
Moderator
447 Views
3 replies
1 likes
My Blend Story doesn’t show the story but instead a black screen with a “try again” button. What happened?
My Blend Story doesn’t show the story but instead a black screen with a “try again” button. What happened?
Casual Listener
945 Views
7 replies
0 likes
None of PlanPremiumCountryNew Zealand DeviceSamsung S23Operating SystemAndroid My Question or Issue9 songs from the OBC recording of Waitress have dissappeared from the album, and all playlists. They are still searchable but not playable.
None of Plan Premium Country New Zealand Device Samsung S23 Operating System Android My Question or Issue 9 songs from the OBC recording of Waitress have dissappeared f...
Moderator
367 Views
1 replies
0 likes
The popular album “Ahoban!” by renowned Bangladeshi music artist Habib Wahid has already been uploaded. However, the sound quality of the album is very poor and low-quality. It is earnestly requested that this popular album be uploaded to Spotify in...
The popular album “Ahoban!” by renowned Bangladeshi music artist Habib Wahid has already been uploaded. However, the sound quality of the album is very poor and low-quality. It is earnestly reques...
Spotify Star
549 Views
1 replies
0 likes
I'll pick one of my playlists and Spotify will play some, or even most, of the songs then it starts playing some **bleep** song that is not on any of my playlists. It really sucks. If I wanted to hear unwanted songs I'd just turn on a radio.
I'll pick one of my playlists and Spotify will play some, or even most, of the songs then it starts playing some **bleep** song that is not on any of my playlists. It really sucks. If I wanted to hea...
Visitor
21188 Views
17 replies
2 likes
Hello, We are using Spotify Family since a very long time and are all happy with it. But I do have a problem since 1 year now and I'm starting to get mad about it. So, what happened is that last summer, my son used my phone to cast music during a par...
Hello, We are using Spotify Family since a very long time and are all happy with it. But I do have a problem since 1 year now and I'm starting to get mad about it. So, what happened is t...
Visitor
78472 Views
39 replies
11 likes
Plan:PremiumDevice:Linux desktop (arch)Hey guys, when I searched music, I found that I can't find the music I want ,Then I went to google to search this music (Laur-国士無双), It seemed that spotify has this song, I can play it as well. So, Why I can't f...
Plan:Premium Device:Linux desktop (arch) Hey guys, when I searched music, I found that I can't find the music I want ,Then I went to google to search this music (Laur-国士無双), It seemed that spotify ...
Spotify Star
345 Views
1 replies
0 likes
Hi, guess.I'm TNF, as a Spotify Premium user, I sometimes wonder what happened to the gray-ed music on Spotify. For example, I just heard "Like Him (feat. Lola Young)" by Tyler, The Creator and in the next second, it just unavailable. Can someone ple...
Hi, guess. I'm TNF, as a Spotify Premium user, I sometimes wonder what happened to the gray-ed music on Spotify. For example, I just heard "Like Him (feat. Lola Young)" by Tyler, The Creator and in ...
Spotify Star
586 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNi me deja descargarme canciones en local. Me indica que elimine descargas de otros dispositi...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Ni me d...
Spotify Star
460 Views
3 replies
0 likes
This isn't related to my profile or account, but there are apparently two artists with the same name- "Wipers" and their songs are showing up as the same artist. One is a Seattle based punk band from the 80s, and the other seems to be a current elect...
This isn't related to my profile or account, but there are apparently two artists with the same name- "Wipers" and their songs are showing up as the same artist. One is a Seattle based punk band from...
Spotify Star
342 Views
1 replies
0 likes
So, the solo version of ‘Somebody To You’ by The Vamps has 530.296.196 streams, while the remix version with Demi Lovato has exactly the same amount and daily plays. Isn’t it kind of unfair? We should know which one is more popular if they were coun...
So, the solo version of ‘Somebody To You’ by The Vamps has 530.296.196 streams, while the remix version with Demi Lovato has exactly the same amount and daily plays. Isn...
Newbie
878 Views
5 replies
0 likes
I wanted to kindly ask if there's a way for users to report songs with poor audio quality on the platform. There are many well-known tracks, such as Galo Tara by Abadi Johar, that unfortunately have unacceptable audio quality despite their popularity...
I wanted to kindly ask if there's a way for users to report songs with poor audio quality on the platform. There are many well-known tracks, such as Galo Tara by Abadi Johar, that unfortunately have ...
Newbie
388 Views
2 replies
1 likes
PlanPremiumCountryAUSDeviceAll devices - serverside issueOperating SystemAll operating systemsMy Question or Issue Spotify has a bug in it's library where it is creating exact duplicate albums. I stumble upon them sometimes when it plays a recommende...
Plan Premium Country AUS Device All devices - serverside issue Operating System All operating systems My Question or Issue Spotify has a bug in it's library where it is creating exact ...
Spotify Star
462 Views
1 replies
1 likes
Hello I noticed the song “Half on a Baby” by A Boogie isn’t on Spotify I was wondering if it could bePlanPremiumCountryMassachusetts DeviceiPhone 12My Question or IssueCan “Half on a Baby” by A boogie wit da Hoodie be added to Spotify please
Hello I noticed the song “Half on a Baby” by A Boogie isn’t on Spotify I was wondering if it could be Plan Premium Country Massachusetts Device iPhone 12 My Question or Issue Can “Half ...
Newbie
2640 Views
5 replies
0 likes
Hi so im writing this about the dj function its been a year and we in Bulgaria still don’t have a access to it when are we going to be able to use it PlanPremiumCountryBulgaria DeviceiPhone 12 ProOperating SystemIOS 18.4.1 My Question or Issue
Hi so im writing this about the dj function its been a year and we in Bulgaria still don’t have a access to it when are we going to be able to use it Plan Premium Country Bulgaria De...
Spotify Star
545 Views
1 replies
1 likes
Can't find the song " [Sunny Date] by Hi Yi Xuan (Unforgettable Love) "
Can't find the song " [Sunny Date] by Hi Yi Xuan (Unforgettable Love) "
Spotify Star
245 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDevice(iPhone 8, iPads, MacBook air) My Question or IssueHi, I am a big fan of Discover Weekly and it is the main reason not to switch over to streaming services with better sound quality. My latest DW however is filled w...
Plan Premium Country Netherlands Device (iPhone 8, iPads, MacBook air) My Question or Issue Hi, I am a big fan of Discover Weekly and it is the main reason not to switc...
Spotify Star
480 Views
5 replies
0 likes
This post https://community.spotify.com/t5/iOS-iPhone-iPad/My-published-playlist-does-not-show-up-when-others-search-for-it/m-p/1534128#solutionsRow claims that this is "solved" when it is in fact not. Why do you mark it as "solved" when it's not. Sp...
This post https://community.spotify.com/t5/iOS-iPhone-iPad/My-published-playlist-does-not-show-up-when-others-search-for-it/m-p/1534128#solutionsRow claims that this is "solved" when it is in fact no...
Spotify Star
290 Views
1 replies
0 likes
I find that spotify removes songs when they become unavailable on the application. It omits the song altogether from my downloaded/Playable playlists also. I would prefer they have it as ‘unavailable to play’ rather than removing it since I would lik...
I find that spotify removes songs when they become unavailable on the application. It omits the song altogether from my downloaded/Playable playlists also. I would prefer they have it as ‘unavailable...
Regular
282 Views
2 replies
0 likes
I will cancel my subscription now, since I cannot let my kids listen to music without allowing them infinite short form videos. You are better than this, Spotify! At least add an option to disable video content.
...ideo content.
Moderator
1116 Views
3 replies
6 likes
