Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 67792 Views
  • 48 replies
  • 109 likes
  • 67792 Views
  • 48 replies
  • 109 likes

Superuser Contribution Too much Ads

Recently spotify has been poping up too many ads for a free user. I understand that spotify needs ads to earn revenue and get conversions but Spotify is supposed to be a free music streaming service, not an ads streaming service. Even the ad that gav...

  • Casual Listener
  • Recently spotify has been poping up too many ads for a free user. I understand that spotify needs ads to earn revenue and get conversions but Spotify is supposed to be a free music streaming service,...
  • Novy
  • Moderator
  • 1147 Views
  • 3 replies
  • 0 likes
  • Too much Ads
  • 1147 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Dutch music on Danish account

PlanPremiumCountryDenmark My Question or IssueI'm Dutch but I live in Denmark. Therefor my account is registered in DK. I can find all the Dutch artist I want but there is one album that I'm missing: De jeugd van Tegenwoordig - Manon. If I Google for...

  • Newbie
  • Plan Premium Country Denmark   My Question or Issue I'm Dutch but I live in Denmark. Therefor my account is registered in DK. I can find all the Dutch artist I want but there is one album ...
  • Alex
  • Spotify Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Playlist “ amor amor”

Anyone saved any of the Spotify “ amor amor “ playlist old music? I believe they just changed all the songs in that list last week. I did not press download or liked now I can’t find any of the songs. It’s was all Latin music. I really enjoyed it. Ho...

  • Newbie
  • Anyone saved any of the Spotify  “ amor amor “ playlist old music? I believe they just changed all the songs in that list last week. I did not press download or liked now I can’t find any of the...
  • Billy-J
  • Spotify Star
  • 607 Views
  • 2 replies
  • 0 likes
  • 607 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Discover top new releases for you playlist missing

PlanPremiumCountryUnited statesDeviceDell PC/Iphone 12Operating Systemcurrent IOS/ windows 10 My Question or IssueThe top new releases for you playlist under discovery is missing, I listen to it every week. It is missing from both the desktop app and...

  • Regular
  • Plan Premium Country United states Device Dell PC/Iphone 12 Operating System current IOS/ windows 10   My Question or Issue The top new releases for you playlist under discovery is mis...
  • CarlosE
  • Moderator
  • 868 Views
  • 3 replies
  • 1 likes
  • 868 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify won't play songs on windows 10 after several reinstalls and can't connect to phone

PlanPremiumCountry DevicePC intel I3 gtx 750tiOperating SystemWindows 10 My Question or IssueSpotify stopped working suddenly and won't play songs after several reinstalls. I can't play any song and i have tried using different storage places on my p...

  • Casual Listener
  • Plan Premium Country   Device PC intel I3 gtx 750ti Operating System Windows 10   My Question or Issue Spotify stopped working suddenly and won't play songs after several reinstal...
  • Novy
  • Moderator
  • 1171 Views
  • 5 replies
  • 0 likes
  • 1171 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Top 50 by country AND by year?

Dear Spotify and Community,we found the TOP 50 by Country Playlists. That's great. But are there playlists of the TOP 50 by Country for different years? Let's say we are searching for the TOP 50 Sweden in 2015. Does this playlist exist? And do playli...

  • Music Fan
  • Dear Spotify and Community, we found the TOP 50 by Country Playlists. That's great. But are there playlists of the TOP 50 by Country for different years?  Let's say we are searching for the TO...
  • Alex
  • Spotify Legend
  • 949 Views
  • 1 replies
  • 0 likes
  • 949 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to merge 2 or more lists?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ver
  • Spotify Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble finding playlist

When I try to search a specific playlist name like “roots of back and forth” it dosen’t show up when I search it but it is a public playlist on Spotify.

  • Casual Listener
  • When I try to search a specific playlist name like “roots of back and forth” it dosen’t show up when I search it but it is a public playlist on Spotify.
  • Alex
  • Spotify Legend
  • 742 Views
  • 9 replies
  • 0 likes
  • 742 Views
  • 9 replies
  • 0 likes

Why isn’t Mariah Carey’s new music not listed under ‘new releases’ or ‘new R&B releases’?

Why isn’t Mariah Carey’s new music not listed under ‘new releases’ or ‘new R&B releases’?Her latest EP is R&B excellence. Her album The Rarities also was nowhere to be seen in Spotify’s so-called categories... that album is R&B Gold. The albums liste...

  • Visitor
  • Why isn’t Mariah Carey’s new music not listed under ‘new releases’ or ‘new R&B releases’? Her latest EP is R&B excellence. Her album The Rarities also was nowhere to be seen in Spotify’s s...
  • Billy-J
  • Spotify Star
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

[Discover] Create a 'This is ONEUS' Playlist

Ok so for those 'This is...' playlists in the Kpop genre, please add a 'This is ONEUS' playlist! I am sure many people will enjoy their music because it has so many variety. Thank you!

  • Visitor
  • Ok so for those 'This is...' playlists in the Kpop genre, please add a 'This is ONEUS' playlist! I am sure many people will enjoy their music because it has so many variety.   Thank you!&nbs...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Superuser Contribution Update Playlist

I've recently been listening to the Ozzy Osbourne complete collection and noticed that there is only one song from his newest album on there. Can the whole album be added to this playlist please?

  • Newbie
  • I've recently been listening to the Ozzy Osbourne complete collection and noticed that there is only one song from his newest album on there. Can the whole album be added to this playlist please?
  • Novy
  • Moderator
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

ALBUMS REMOVED FROM SPOTIFY

The following albums were removed from Spotify Service as of today that I know of: Olivia Newton-John - GoldSoulDecision - No One Does It BetterShania Twain - Come On Over (International Edition)Cathy Dennis - Move To This I just played Make A Move O...

  • Newbie
  • The following albums were removed from Spotify Service as of today that I know of:   Olivia Newton-John - Gold SoulDecision - No One Does It Better Shania Twain - Come On Over (International...
  • roverrobot
  • Regular
  • 17395 Views
  • 12 replies
  • 2 likes
  • Pop
  • 17395 Views
  • 12 replies
  • 2 likes

Pop up windows 10

Hi, I need some help about the pop up in the upper left corner in windows 10. I used to see that pop up before having my notebook formatted and i liked it. Now i can't use it anymore. Its gone and i don't know how to activate it again. The pop up app...

  • Newbie
  • Hi,  I need some help about the pop up in the upper left corner in windows 10.  I used to see that pop up before having my notebook formatted and i liked it. Now i can't use it anymore. I...
  • Flanstario1
  • Composer
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logo de usuario con micrófono

Me preguntaba si les interesaria agregar logos de usuario con micrófono el mismo logo de usuario pero con micrófono que tienen en su representación de artistas PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Ope...

  • Newbie
  • Me preguntaba si les interesaria agregar logos de usuario con micrófono el mismo logo de usuario pero con micrófono que tienen en su representación de artistas  Plan Free/Premium Country Méx...
  • Alex
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with songs being unhidden

PlanPremiumCountry Canada DeviceiPhone 11Operating SystemiOS 14 My Question or IssueAnytime I go through a Spotify curated playlist like “Psych and Groove” for example (but this happens to all playlists) and hide the songs I don’t want to listen to, ...

  • Casual Listener
  •   Plan Premium Country  Canada  Device iPhone 11 Operating System iOS 14   My Question or Issue Anytime I go through a Spotify curated playlist like “Psych and Groove” ...
  • Ivan
  • Spotify Legend
  • 515 Views
  • 3 replies
  • 0 likes
  • 515 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution An artist's album is available on Spotify but not listed under it's albums

PlanPremiumCountryPanamaDeviceXiaomi Mi A3, Essential PH-1, PCOperating SystemAndroid 11, Android 10, Windows 10 My Question or IssueThe Album "El Jardin de los Presentes" exists here: El Jardin de los Presentes · Invisible (spotify.com) and I can li...

  • Casual Listener
  • Plan Premium Country Panama Device Xiaomi Mi A3, Essential PH-1, PC Operating System Android 11, Android 10, Windows 10   My Question or Issue The Album "El Jardin de los Presentes" ex...
  • Ivan
  • Spotify Legend
  • 592 Views
  • 4 replies
  • 1 likes
  • 592 Views
  • 4 replies
  • 1 likes

Superuser Contribution Music CONSTANTLY pausing when playing through chromecast

PlanPremiumCountryDenmark DeviceSamsung galaxy note 9 Operating SystemAndroid, the newest dont remember the name. My Question or IssueWhen I am using spotify and casting to my chromecast it keeps pausing the music. This has been an issue for a LONG t...

  • Casual Listener
  • Plan Premium Country Denmark  Device Samsung galaxy note 9  Operating System Android, the newest dont remember the name.  My Question or Issue When I am using spotify and cast...
  • Eni
  • Moderator
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Spotify branding for my band's promotional ad

My band is about to run an instagram ad promoting our upcoming single (which will be on Spotify). Are we allowed to use the logo in the short video when showing what platforms it will be available on? I'm not sure if this classifies as commercial use...

  • Casual Listener
  • My band is about to run an instagram ad promoting our upcoming single (which will be on Spotify).  Are we allowed to use the logo in the short video when showing what platforms it will be availa...
  • beccadoesmusic
  • Composer
  • 907 Views
  • 1 replies
  • 0 likes
  • artist
    branding guidelines
  • 907 Views
  • 1 replies
  • 0 likes

Why does the JRE podcast have unskippable ads even with premium? And why is it so slow?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

Kindly add Malayalam Albums: 'Guppy' and 'Neelakasham Pachakadal Chuvanna Bhoomi'kadal Chuvanna

Hi, Kindly add these Malayalam albums(movie titles); 1. GuppyRelease date: 5 August 2016 (India)Director: Johnpaul GeorgeMusic director: Vishnu Vijay 2. Neelakasham Pachakadal Chuvanna BhoomiRelease date: 8 August 2013 (India)Director: Sameer ThahirM...

  • Newbie
  • Hi,   Kindly add these Malayalam albums(movie titles);   1. Guppy Release date: 5 August 2016 (India) Director: Johnpaul George Music director: Vishnu Vijay   2. Neelakasham P...
  • AdamDamon
  • Spotify Star
  • 816 Views
  • 1 replies
  • 0 likes
  • Need these songs and albums
  • 816 Views
  • 1 replies
  • 0 likes