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New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

78545 Views

49 replies

110 likes

  • 78545 Views
  • 49 replies
  • 110 likes

Superuser Contribution ringtone

Hey! Does anyone know how ro make a song from Spotify Premium as a ringtone? I have a Samsung S20. Thanks heaps!

Casual Listener

Hey! Does anyone know how ro make a song from Spotify Premium as a ringtone? I have a Samsung S20. Thanks heaps!

NIC2020

Casual Listener

6707 Views

3 replies

0 likes

  • 6707 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost feature - image edit on playlists

Title says it all. I cannot change the images on my public playlists which is pretty disappointing. Anyone else experiencing this?

Visitor

Title says it all. I cannot change the images on my public playlists which is pretty disappointing. Anyone else experiencing this?

Mario

Spotify Legend

720 Views

4 replies

0 likes

  • 720 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't block explicit podcasts

PlanPremium FamilyCountryUSADevicemultiOperating Systemmulti My Question or IssueHey Spotify,I am the mother of teen and tween boys and I'm paying you for a service called Premium FAMILY. I did my research and signed up because I was able to block ex...

Music Fan

...alled Premium FAMILY. I did my research and signed up because I was able to block explicit content for family members, and I did. But guess what, it doesn't apply to podcasts. So guess what? Of course my t...

emmaharper

Newbie

20060 Views

61 replies

70 likes

Premium for Family
  • 20060 Views
  • 61 replies
  • 70 likes

Cant find specific song

looking for specific songs and i cant find them on here 

Casual Listener

looking for specific songs and i cant find them on here 

rhrahulhaldar

Composer

774 Views

4 replies

1 likes

  • 774 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify premium doesn’t work

I’ve bought spotify premium with 3 free months. I got the reciept and in my account i got the invoice, but my account is not getting premium. I still can buy premium but without the 3 months free. I’ve tried logging out and in again, and it doesn’t w...

Visitor

I’ve bought spotify premium with 3 free months. I got the reciept and in my account i got the invoice, but my account is not getting premium. I still can buy premium but without the 3 months free. I’...

Mario

Spotify Legend

694 Views

1 replies

0 likes

  • 694 Views
  • 1 replies
  • 0 likes

NEW MUSIC - OUT OF THE USUAL BEAT

Hello,Please consider adding more ways to discover new music, stuff outside my usual beat. I remember it's used to be this way. Now I'm stuck within an homepage recommending me the last same things I've heard. It's really hard to get out the bubble. ...

Visitor

Hello, Please consider adding more ways to discover new music, stuff outside my usual beat.  I remember it's used to be this way. Now I'm stuck within an homepage recommending me the last same ...

SoundShots

Composer

483 Views

1 replies

0 likes

Browse
Desktop
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regional censorship?

Hi all, I was just wondering if anyone knows if Spotify censors content based on area? I can't find a specific album on my home network, however if I use a VPN and switch to another country, the album is there... I mean clearly something is going on ...

Casual Listener

Hi all, I was just wondering if anyone knows if Spotify censors content based on area? I can't find a specific album on my home network, however if I use a VPN and switch to another country, the a...

AndresM

Moderator

1920 Views

4 replies

1 likes

  • 1920 Views
  • 4 replies
  • 1 likes

Superuser Contribution Choppy play

When I use my blue tooth devices lately they play chopping/pausing play. When I just use the speaker phone or computer the songs play normal. Any tips to solve choppy play or random short stoppage of play?

Casual Listener

When I use my blue tooth devices lately they play chopping/pausing play. When I just use the speaker phone or computer the songs play normal.  Any tips to solve choppy play or random short stopp...

rbell14

Casual Listener

906 Views

3 replies

0 likes

  • 906 Views
  • 3 replies
  • 0 likes

Reporting illegitimate artist activity

Is there a way to report this? I've seen a few similar posts about this but it is unclear what to do. I saw one moderator suggest using the 'Contact Us' feature on Spotify, but there is no subject for this. I also saw a response by a moderator saying...

Visitor

Is there a way to report this? I've seen a few similar posts about this but it is unclear what to do. I saw one moderator suggest using the 'Contact Us' feature on Spotify, but there is no subject fo...

WalterCobos1

Regular

1996 Views

2 replies

1 likes

bots
fake followers
Fake streams
  • 1996 Views
  • 2 replies
  • 1 likes

Account issues:'(

I'd like to ask! Do I have a way to move my account information to another new account? Because my old account is linked to Facebook. The old account number cannot change the e-mail box that I have disabled.I've been bothering me about this problem f...

Visitor

I'd like to ask! Do I have a way to move my account information to another new account? Because my old account is linked to Facebook. The old account number cannot change the e-mail box that I have d...

OneByBoo

Roadie

517 Views

1 replies

0 likes

Account
  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Darren Criss Playlist

Hello,I recently noticed that a playlist that Darren Criss had created was gone. I didn't save the songs from it and didn't like any of them either. I remember a couple of song in the playlist but not all. I was wondering if anyone had liked or saved...

Visitor

Hello, I recently noticed that a playlist that Darren Criss had created was gone. I didn't save the songs from it and didn't like any of them either. I remember a couple of song in the playlist but ...

Mario

Spotify Legend

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

"Cyberpunk" by Billy Idol is skipping like a CD

Spotify seems to have no immediately apparent "report issue" button, or any single, streamlined channel for feedback that doesn't require me to come all the way into a separate website for some "community" that I, as a simple user of its service, don...

Casual Listener

Spotify seems to have no immediately apparent "report issue" button, or any single, streamlined channel for feedback that doesn't require me to come all the way into a separate website for some "comm...

Sebasty

Community Legend

555 Views

1 replies

0 likes

billy idol
cd skip
feedback button
  • 555 Views
  • 1 replies
  • 0 likes

ios och Android

Hej. Vill ni att det ska se likadant ut på Spotify både på Android och iOS. Med play knapp och så.

Visitor

Hej. Vill ni att det ska se likadant ut på Spotify både på Android och iOS. Med play knapp och så. 

user-removed

Not applicable

530 Views

2 replies

0 likes

  • 530 Views
  • 2 replies
  • 0 likes

Cant find local files

i have searched spotify webpage to find how i can add my own music and its through something called local files? but my app does not have this, or look like the app in the photos support.spotify.com/us/using_spotify/features/listen-to-local-files/

Casual Listener

i have searched spotify webpage to find how i can add my own music and its through something called local files? but my app does not have this, or look like the app in the photos   support.spo...

SoundShots

Composer

818 Views

3 replies

0 likes

  • 818 Views
  • 3 replies
  • 0 likes

Local Files not downloading to iPhone

I've tried everything. I added my music to a playlist (and i've tried with multiple different playlists), been connected to the same network, tried the hotspot option i found on one of the original posts for this, etc. My app is up to date on both my...

Casual Listener

I've tried everything. I added my music to a playlist (and i've tried with multiple different playlists), been connected to the same network, tried the hotspot option i found on one of the original p...

SoundShots

Composer

772 Views

3 replies

0 likes

  • 772 Views
  • 3 replies
  • 0 likes

Is The 30 Minutes Of Ad-Free Music Really Ad-Free?

Device: AndroidPremium?: NoAffected Songs: All, But More Noticeably On Daily MixIssue: After Thanking Me With The 30 Minutes "Ad-Free", It Will Promptly Play Another Ad Or 2 Or Even 3 After 1 Or Two Songs. My Song Lengths Are Less Than 7 Minutes, And...

Visitor

Device: Android Premium?: No Affected Songs: All, But More Noticeably On Daily Mix Issue: After Thanking Me With The 30 Minutes "Ad-Free", It Will Promptly Play Another Ad Or 2 Or Even 3 After 1 O...

21chadar

Casual Listener

1581 Views

2 replies

1 likes

Android
Other
  • 1581 Views
  • 2 replies
  • 1 likes

Lyrics no longer work on my windows 10 instance. Songs that used to have lyrics now have none.

The title pretty much says it all. A few weeks ago I could click on the lyrics button and see the lyrics to almost any song. Now every song, including ones that used to have lyrics, simply say "we're still working on this" or something like that. Any...

Casual Listener

The title pretty much says it all. A few weeks ago I could click on the lyrics button and see the lyrics to almost any song. Now every song, including ones that used to have lyrics, simply say "we're...

12148464302

Newbie

924 Views

2 replies

2 likes

desktop app issue
lyrics
songs
Windows 10
  • 924 Views
  • 2 replies
  • 2 likes

Locked out of Artist profile

 I was featured on a song, before I had a Spotify acount and a artist profile was Created for me I guess? now I go to try to upload a song I cant access to the account instead it logs into a regular “profile” and not my artist acount. Is there any wa...

Visitor

  I was featured on a song, before I had a Spotify acount and a artist profile was Created for me I guess?  now I go to try to upload a song I cant access to the account instead it logs into a ...

HaydnMDavies

Music Fan

2478 Views

2 replies

0 likes

  • 2478 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrong Artist mistake or Spam?

It is the third time that I received a mail or notification from spotify (official mail account not spam) announcing a new album or song of "my fav artis", but when I click in the link it took me to the profile of a different artis. In all cases is a...

Newbie

It is the third time that I received a mail or notification from spotify (official mail account not spam) announcing a new album or song of "my fav artis", but when I click in the link it took me to ...

Mario

Spotify Legend

706 Views

1 replies

1 likes

Mistake
wrong a
Wrong Info
  • 706 Views
  • 1 replies
  • 1 likes