Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 61246 Views
  • 47 replies
  • 106 likes
  • 61246 Views
  • 47 replies
  • 106 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 284923 Views
  • 2353 replies
  • 1938 likes
  • 284923 Views
  • 2353 replies
  • 1938 likes

Slade PLEASE!

Can you please get music from the 70's band Slade? It's killing me not having it on spotify.

  • Casual Listener
  • Can you please get music from the 70's band Slade?  It's killing me not having it on spotify.
  • jonthefireman
  • Newbie
  • 10315 Views
  • 23 replies
  • 38 likes
  • 10315 Views
  • 23 replies
  • 38 likes

Google Home mini not delivered

Hey guys, I was eligible to get a Google home mini in Canada. Turns out my address was wrong on Google, so it did not get delivered. The Google home mini was sent back to Google. I contacted Google and they say they cannot send it again, that I have ...

  • Newbie
  • Hey guys,   I was eligible to get a Google home mini in Canada. Turns out my address was wrong on Google, so it did not get delivered. The Google home mini was sent back to Google. I contacted...
  • Jᴀᴄᴋ
  • Roadie
  • 1349 Views
  • 1 replies
  • 0 likes
  • 1349 Views
  • 1 replies
  • 0 likes

Different versions of tracks

There are two versions of Car Seat Headrest's 'Twin Fantasy' that exist, one released in 2011 and one in 2018. They are different albums, but the version on Spotify conflates the two, with some versions from the original and some versions from the mo...

  • Newbie
  • There are two versions of Car Seat Headrest's 'Twin Fantasy' that exist, one released in 2011 and one in 2018. They are different albums, but the version on Spotify conflates the two, with some versi...
  • Ethan_Moore004
  • Composer
  • 1100 Views
  • 3 replies
  • 0 likes
  • 1100 Views
  • 3 replies
  • 0 likes

SOJA Strength To Survive Album

The Soja Strength To Survive Album is messed up with several songs. When you click play on a few of the songs, it plays a different song completely. The Album from 2012 with 13 songs. When you click play on "It's Not Too Late" it plays "Don't Worry",...

  • Newbie
  • The Soja Strength To Survive Album is messed up with several songs. When you click play on a few of the songs, it plays a different song completely. The Album from 2012 with 13 songs. When you click ...
  • lucasrg
  • Regular
  • 805 Views
  • 2 replies
  • 1 likes
  • 805 Views
  • 2 replies
  • 1 likes

I can't get access to my artist profile

Hello, i been trying to claim my artist profile on Spotify multiple times, first i got an e-mail saying that i need to send my URIs codes because it might have releases under other names, i sent the URIs, but then, i got an e-mail saying that "It loo...

  • Newbie
  • Hello, i been trying to claim my artist profile on Spotify multiple times, first i got an e-mail saying that i need to send my URIs codes because it might have releases under other names, i sent the ...
  • Ethan_Moore004
  • Composer
  • 1285 Views
  • 1 replies
  • 0 likes
  • 1285 Views
  • 1 replies
  • 0 likes

Artist popularity

Hifor ech artist object in spotify API there is a metadata called popularity which has a value between 0 and 100. I want to know how and base on what this score is generated?

  • Newbie
  • Hi for ech artist object in spotify API there is a metadata called popularity which has a value between 0 and 100. I want to know how and base on what this score is generated?
  • fmxy
  • Casual Listener
  • 20596 Views
  • 2 replies
  • 2 likes
  • 20596 Views
  • 2 replies
  • 2 likes

Megadeth's Peace Sells 2011 Remasters not there anymore... Despite 4 of its songs on other album

Hello, it's an issue that's been nagging me for a while because it doesn't really make any sense. But since 2-3 months the 2011 remaster of "Peace Sells... But Who's Buying?" hasn't been playable anymore... (from Germany; US users for instance seem t...

  • Newbie
  • Hello,   it's an issue that's been nagging me for a while because it doesn't really make any sense.   But since 2-3 months the 2011 remaster of "Peace Sells... But Who's Buying?" hasn't...
  • Bittencourt
  • Spotify Star
  • 864 Views
  • 1 replies
  • 0 likes
  • 864 Views
  • 1 replies
  • 0 likes

does this work

so we have submitted two songs for Spotify consideration yes we followed all the guidelines into submitting but yet still we would love to know if we would get a notification email stating whether or not how attract was added y Spotify official playl...

  • Regular
  • so we have submitted two songs for Spotify consideration yes we followed all the guidelines into submitting but yet still we would love to know if we would get a notification email stating whether or...
  • Jpgchief
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Kendrick Lamar Freedom Beyoncé full version

I pay for Spotify premium. And I have been patiently waiting for Lemonade to be on Spotify so I could listen to Freedom with Kendrick Lamar. And all you guys did was add the homecoming version I want the full version that was performed live with Kend...

  • Newbie
  • I pay for Spotify premium. And I have been patiently waiting for Lemonade to be on Spotify so I could listen to Freedom with Kendrick Lamar. And all you guys did was add the homecoming version I want...
  • xoholo
  • Composer
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Canciones No Disponibles

Muy buenas, hablo desde Honduras! Quiero hablar sobre un problema recurrente en Spotify, y es sobre las canciones que son eliminadas, ya sea por algún motivo de licencia o por alguna infracción, o al menos esta es mi teoría.. He estado usando Spotify...

  • Regular
  • ...ryant Myers Ft. Anonimus, Almighty y Anuel AA. Este tema, tenido como uno de los mejores de Bryant Myers, apareció en una publicación del artista en Instagram, promoviendo sus éxitos. En dicha public...
  • Jpgchief
  • Spotify Star
  • 27341 Views
  • 1 replies
  • 4 likes
  • iOS
    Mobile
  • 27341 Views
  • 1 replies
  • 4 likes

Yerin Baek Our Love is Great album not available in Hong Kong

Can anyone give me explanation why I can't play this yet in Hong Kong? This album is literally reason why I started music subscription again and I'll probably unsubscribe if it's unavailable forever

  • Newbie
  • Can anyone give me explanation why I can't play this yet in Hong Kong? This album is literally reason why I started music subscription again and I'll probably unsubscribe if it's unavailable forever
  • Jpgchief
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Brad - Shame

Hi, any plans to get the alt grunge band Brad onto Spotify, especially there Shame album? With the recent death of lead singer Shawn Smith I don’t know if that would make it more easy or difficult?

  • Newbie
  • Hi, any plans to get the alt grunge band Brad onto Spotify, especially there Shame album? With the recent death of lead singer Shawn Smith I don’t know if that would make it more easy or difficult?&n...
  • mosohodPeti
  • Composer
  • 563 Views
  • 2 replies
  • 0 likes
  • 563 Views
  • 2 replies
  • 0 likes

Lo-fi indie rock artist / albums

Looking for artists similar to Neutral Milk Hotel or other Elephant 6 bands. I seem to have run out of names for such music genre. Help is appreciated !

  • Music Fan
  • Looking for artists similar to Neutral Milk Hotel or other Elephant 6 bands. I seem to have run out of names for such music genre. Help is appreciated !
  • mosohodPeti
  • Composer
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Solved!! K-Pop content missing on Spotify

There are many K-Pop albums that are not on Spotify. For example:Girls' Generation: Gee, Oh!, Run D*vil Run, HootAPRIL: Eternitymiss A: A ClassCan anyone tell me why these albums are not on Spotify/how can I contact Spotify to make them put the album...

  • Regular
  • There are many K-Pop albums that are not on Spotify. For example: Girls' Generation: Gee, Oh!, Run D*vil Run, Hoot APRIL: Eternity miss A: A Class Can anyone tell me why these albums are ...
  • mosohodPeti
  • Composer
  • 2498 Views
  • 3 replies
  • 0 likes
  • 2498 Views
  • 3 replies
  • 0 likes

Find statistics about an artists

Hey,I would love to know if there is a tool that I can check how many times an artist was searching through Spotify in a certain territory?

  • Newbie
  • Hey, I would love to know if there is a tool that I can check how many times an artist was searching through Spotify in a certain territory?
  • mosohodPeti
  • Composer
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Solved!! requesting a sound track is put on spotify

I see that doom has its offical sound track on spotify and I was wondering how to request that the darksouls 3 offical soundtrack be put on spotify or at least 3 of my favroite songs that id like to see on there the Main menu theme, the epilogue, and...

  • Casual Listener
  • I see that doom has its offical sound track on spotify and I was wondering how to request that the darksouls 3 offical soundtrack be put on spotify or at least 3 of my favroite songs that id like to ...
  • Ardragonite
  • Casual Listener
  • 1058 Views
  • 3 replies
  • 0 likes
  • 1058 Views
  • 3 replies
  • 0 likes

Looking up songs by age of the artist at release?

Hi, does anyone of you know if there is a database / function with which it's possible to look for songs by age of the artist when he released the song / album? I was intrigued by the idea of being able to choose a genre or specific group of artists ...

  • Newbie
  • Hi,   does anyone of you know if there is a database / function with which it's possible to look for songs by age of the artist when he released the song / album?   I was intrigued by t...
  • winetravelsong
  • Music Fan
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Can't find this 90's R&B song?

The song is by R&B trio that came in the late 90's they use to play on BET I think the group may have only had 1 song? If there are any old school R&B fans on here that can help me find this song or group that would be great. Here are two links: Song...

  • Newbie
  • The song is by R&B trio that came in the late 90's they use to play on BET I think the group may have only had 1 song? If there are any old school R&B fans on here that can help me find this ...
  • winetravelsong
  • Music Fan
  • 1869 Views
  • 5 replies
  • 0 likes
  • 1869 Views
  • 5 replies
  • 0 likes

Song name help please

Hello all. Looking for a song by a female artist. Not sure about the year or decade. Attached humming part of the song. https://files.fm/u/uzb95pnh lyrics : singer uses na na na or la la la not a rap or r&b and not a la la song at all not sure but sh...

  • Casual Listener
  • Hello all. Looking for a song by a female artist. Not sure about the year or decade.    Attached humming part of the song.   https://files.fm/u/uzb95pnh   lyrics : singer us...
  • winetravelsong
  • Music Fan
  • 457 Views
  • 5 replies
  • 0 likes
  • 457 Views
  • 5 replies
  • 0 likes