Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 63682 Views
  • 47 replies
  • 107 likes
  • 63682 Views
  • 47 replies
  • 107 likes

Solved!!Superuser Contribution Upside Down

When I made my list it showed upside down in order on my laptop, on my phone it shows my list from the first song i picked to at the bottom to the last one I picked at the top, why is this, why is my list upside down on my laptop and also why isn't t...

  • Casual Listener
  • When I made my list it showed upside down in order on my laptop, on my phone it shows my list from the first song i picked to at the bottom to the last one I picked at the top, why is this, why is my...
  • Dessi
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

How to fill out a music request form

I’m trying to get jc chasez album the story of Kate added here it’s already available on Apple Music

  • Casual Listener
  • I’m trying to get jc chasez album the story of Kate added here it’s already available on Apple Music
  • Amayy
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Incorrect track titles - Atrangi re

The track title for Tere Rang and Chaka Chak from movie album Atrangi re and exchanged. When you select Tere Rang, Spotify plays Chaka Chak song and when you select Chaka Chak, Spotify plays Tere Rang song. Kindly correct this error.

  • Visitor
  • The track title for Tere Rang and Chaka Chak from movie album Atrangi re and exchanged.   When you select Tere Rang, Spotify plays Chaka Chak song and when you select Chaka Chak, Spotify plays...
  • AdamDamon
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Editing

I have a lot of playlists , all in order to my preference. One., however , which runs at over 2 hours of music will not let me rearrange the songs within the list . When selecting edit, it will let me move the songs up and down the list but will not ...

  • Regular
  • I have a lot of playlists , all in order to my preference. One., however , which runs at over 2 hours of music will not let me rearrange the songs within the list . When selecting edit, it will let m...
  • Joan
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Sound Capsule

PlanPremiumCountryBrazilDevice(Moto Edge 30 neo 5g)Operating System(Android) My Question or IssueAt mid June the Spotify's sound capsule stopped showing how much time was listened in each of the 5 top artists. I tried installing Spotify in another de...

  • Newbie
  • Plan Premium Country Brazil Device (Moto Edge 30 neo 5g) Operating System (Android)   My Question or Issue At mid June the Spotify's sound capsule stopped showing how much time was lis...
  • Abrw2
  • Newbie
  • 1815 Views
  • 1 replies
  • 1 likes
  • 1815 Views
  • 1 replies
  • 1 likes

'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

CountryThe NetherlandsDeviceMacBook Pro M1Operating SystemMacOS 14.1 My Question or IssueWhen I press the 'Pitch a song' button in the Spotify for Artists upcoming music section, I see this screen: I tried logging in and out and tried performing this...

Sandeyez_0-1700328851768.png
  • Newbie
  • Country The Netherlands Device MacBook Pro M1 Operating System MacOS 14.1   My Question or Issue When I press the 'Pitch a song' button in the Spotify for Artists upcoming music section,...
  • elliotkoroneos
  • Visitor
  • 2224 Views
  • 18 replies
  • 9 likes
  • 2224 Views
  • 18 replies
  • 9 likes

Superuser Contribution On the app and desktop all albums are showing in list view and not grid view

Recently, since Friday, all of my albums and songs are showing up on list view rather than previously were it was grid view. It was grid view on Thursday and suddenly it was list view on Friday. I uninstalled and reinstalled the app and nothing has c...

  • Casual Listener
  • Recently, since Friday, all of my albums and songs are showing up on list view rather than previously were it was grid view. It was grid view on Thursday and suddenly it was list view on Friday. &nb...
  • SonB
  • Newbie
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts no se descargan

Plan: PremiumCountry: MexicoDevice: Samsung S23+Operating System: Android 14 My Question or IssueAl intentar descargar podcasts no se ve que haya progreso y después de un tiempo aparece un signo de admiración. Probé con otro dispositivo y obtuve el m...

  • Casual Listener
  • Plan: Premium Country: Mexico Device: Samsung S23+ Operating System: Android 14   My Question or Issue Al intentar descargar podcasts no se ve que haya progreso y des...
  • Cabritofox
  • Casual Listener
  • 500 Views
  • 4 replies
  • 0 likes
  • 500 Views
  • 4 replies
  • 0 likes

Lion King Cameos/Backgrounds

Hi! So I just noticed that the backgrounds/cameos for the Lion King soundtrack is a random Instagram page. I went on a bit of a dig and it seems like it's connected to Jason Weaver (the original singing voice of Simba). It may be just a bug but I tho...

  • Visitor
  • Hi!   So I just noticed that the backgrounds/cameos for the Lion King soundtrack is a random Instagram page. I went on a bit of a dig and it seems like it's connected to Jason Weaver (the orig...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Two artists with same name

The Canadian punk rock band PUP is getting mixed up with an artist/group from Thailand. If you go to the spotify artist page for PUP and click on their discography, you'll see a rather out of place 2005 album, which is clearly unrelated to the other ...

  • Newbie
  • The Canadian punk rock band PUP is getting mixed up with an artist/group from Thailand. If you go to the spotify artist page for PUP and click on their discography, you'll see a rather out of place 2...
  • AdamDamon
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Explicit content playing on kids channel

I was playing The Happy Song Radio this morning for my child and explicit songs kept coming up. Why wouldn’t a kid song override any other settings to avoid explicit content being shuffled in? Explicit music is no issue for the adult channels we list...

  • Visitor
  • I was playing The Happy Song Radio this morning for my child and explicit songs kept coming up.  Why wouldn’t a kid song override any other settings to avoid explicit content being shuffled i...
  • mary456jackson
  • Newbie
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

albums appear in web search as spotify page but do not appear in premium app

I have a premium plan in the USA; i use Windows 11 and iphone. Sometimes i cannot find an album i am looking for in the Spotify app. But when i search that album on the web, a lead result is a Spotify page showing the album, with a complete track lis...

  • Casual Listener
  • I have a premium plan in the USA; i use Windows 11 and iphone. Sometimes i cannot find an album i am looking for in the Spotify app. But when i search that album on the web, a lead result is a Spotif...
  • osornios
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Turn OFF Smart Shuffle

PlanPremiumCountry DevicePCOperating SystemWindows My Question or IssueIn the last day you have started to auto turn on smart shuffle for EVERY PLAY LIST!!!! If I turn it off a few songs later it turns its self back on. THIS IS THE MOST ANNOYING PIEC...

  • Casual Listener
  • Plan Premium Country   Device PC Operating System Windows   My Question or Issue In the last day you have started to auto turn on smart shuffle for EVERY PLAY LIST!!!!  If I ...
  • osornios
  • Spotify Star
  • 366 Views
  • 1 replies
  • 1 likes
  • 366 Views
  • 1 replies
  • 1 likes

Superuser Contribution Enigma - Sadeness, and it's variants, are not available

PlanPremiumCountryBrazil DevicePCOperating SystemWindows 10 My Question or IssueHi guys, I just saw today that Enigma - Sadeness, and it's variants, are missing from Spotify. I want to know if something happened because it's one of my favorite musics...

  • Newbie
  • Plan Premium Country Brazil   Device PC Operating System Windows 10   My Question or Issue Hi guys, I just saw today that Enigma - Sadeness, and it's variants, are missing from S...
  • streboremj
  • Casual Listener
  • 2729 Views
  • 11 replies
  • 9 likes
  • 2729 Views
  • 11 replies
  • 9 likes

Superuser Contribution Discover Weekly is always all white noise and ambience

I used Spotify to play white noise for my baby daughter and since then my Discover Weekly has contained only spa music and white noise. I'm removed all the favorites, downloads and playlists of white noise and don't listen to it any more - however Di...

  • Casual Listener
  • I used Spotify to play white noise for my baby daughter and since then my Discover Weekly has contained only spa music and white noise.    I'm removed all the favorites, downloads and pla...
  • PenguinKillbot
  • Newbie
  • 5342 Views
  • 14 replies
  • 10 likes
  • 5342 Views
  • 14 replies
  • 10 likes

Superuser Contribution Why canvas not loading?

Hi, when i listen to playlist i see mini gif/canvas for first song, but when i press i see only album cover and spotify visualizer.Device: Motorola g200 (Android 14), in setting already set video quality to high. |Country: UkraineSubscription: Premiu...

Tickhack_0-1722187273268.png
  • Casual Listener
  • Hi, when i listen to playlist i see mini gif/canvas for first song, but when i press i see only album cover and spotify visualizer. Device: Motorola g200 (Android 14), in setting already set video q...
  • Yordan
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accurate release dates, not just January 1, (year released).

I noticed that some albums may not have accurate release dates listed on the bottom. For example, Linkin Park’s Hybrid Theory album was released October 24, 2000 but is listed as being released on January 1, 2000 on this app. I am curious why you wou...

  • Casual Listener
  • I noticed that some albums may not have accurate release dates listed on the bottom. For example, Linkin Park’s Hybrid Theory album was released October 24, 2000 but is listed as being released on Ja...
  • Yordan
  • Moderator
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Spotify False Advertising- Concert Listings

I received an upcoming concerts listing from Spotify that listed a Nelly concert Sat Jan 21 at Tiff Lightbox in Toronto. It included a photo of the rapper Nelly.Myself and 3 friends purchased tickets only to find out that this is actually an arts fil...

  • Newbie
  • I received an upcoming concerts listing from Spotify that listed a Nelly concert Sat Jan 21 at Tiff Lightbox in Toronto. It included a photo of the rapper Nelly. Myself and 3 friends purchased ticke...
  • Jackpier1
  • Casual Listener
  • 820 Views
  • 2 replies
  • 0 likes
  • 820 Views
  • 2 replies
  • 0 likes

Superuser Contribution Block/Ban Artist.

I would like to block/ban an artist from playing on my account. For example if I wanted to listen to the playlist "United States Top 50" and wanted to block/ban Artist Justin Bieber it would just skip that song and go to the next track. Is this possi...

  • Casual Listener
  • I would like to block/ban an artist from playing on my account. For example if I wanted to listen to the playlist "United States Top 50" and wanted to block/ban Artist Justin Bieber it would just ski...
  • AnnoyedWithSptify
  • Regular
  • 20670 Views
  • 37 replies
  • 52 likes
  • 20670 Views
  • 37 replies
  • 52 likes

Solved!!Superuser Contribution Block Artists

Can you give me a way to block an artist? I prefer to listen to other people's playlists and in some genres the playlists often contain artists that I hate. I could not find a way to just stop playing their songs on everything I listen to.

  • Visitor
  • Can you give me a way to block an artist? I prefer to listen to other people's playlists and in some genres the playlists often contain artists that I hate. I could not find a way to just stop playin...
  • AnnoyedWithSptify
  • Regular
  • 7343 Views
  • 15 replies
  • 3 likes
  • 7343 Views
  • 15 replies
  • 3 likes