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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 58121 Views
  • 46 replies
  • 105 likes
  • 58121 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 271008 Views
  • 2353 replies
  • 1921 likes
  • 271008 Views
  • 2353 replies
  • 1921 likes

Superuser Contribution PBD Podcast "sorry we're not able to play this content" error

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 ProWhen I try to play the PBD Podcast on Spotify, I get "sorry we're not able to play this content". Every other podcast plays fine. The podcast plays fine in chrome player as well. My Question ...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 Pro When I try to play the PBD Podcast on Spotify, I get "sorry we're not able to play this content". Every other podcast p...
  • Joan
  • Moderator
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Wrong release date on an album

PlanPremiumCountryNorwayDeviceKomplett PCOperating SystemWindows 11 My Question or IssueRecently, I have discovered that the album "Easy Come, Easy Go" by Carroll Gibbons, has a wrong release date. The album only has songs from the 1930s, but the dat...

  • Newbie
  •   Plan Premium Country Norway Device Komplett PC Operating System Windows 11   My Question or Issue Recently, I have discovered that the album "Easy Come, Easy Go" by Carroll Gib...
  • samdeville
  • Visitor
  • 1646 Views
  • 2 replies
  • 0 likes
  • 1646 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audio Book supplemental download

I'm listening to an audio book (Outlive by Peter Attia) and it keep referring to a PDF download. The description of the book in Spotify says, "*Includes a downloadable PDF of charts, graphs, and illustrations from the book, along with other valuable ...

  • Newbie
  • I'm listening to an audio book (Outlive by Peter Attia) and it keep referring to a PDF download.  The description of the book in Spotify says, "*Includes a downloadable PDF of charts, graphs, an...
  • Susan_GP
  • Moderator
  • 675 Views
  • 1 replies
  • 2 likes
  • 675 Views
  • 1 replies
  • 2 likes

Stop with the wokeness already

Here's an idea, why don't you stop forcing your woke ideology on your subscribers. Sick and tired of seeing woke content being rammed down my throat by the woke elite, Harry and Meghan, Michelle and Barack Obama, Bruce Springsteen and so on and so on...

  • Casual Listener
  • Here's an idea, why don't you stop forcing your woke ideology on your subscribers.    Sick and tired of seeing woke content being rammed down my throat by the woke elite, Harry and M...
  • zebu2000
  • Casual Listener
  • 4746 Views
  • 15 replies
  • 32 likes
  • 4746 Views
  • 15 replies
  • 32 likes

Superuser Contribution Problems that are not fixed for a long time

For more than three years, the song title has not been corrected even after reporting multiple times using the support report form. x自動車ショ|歌 ○自動車ショー歌 https://spotify.link/YQP3v8Q1aEb I know there's a support form and I've already reported it, so ther...

  • Regular
  • ...bout-us/contact/   One option would be to contact the distributor, such as the music company, and ask for a correction, but not all distributors will make their contact information public or h...
  • i2da
  • Regular
  • 152 Views
  • 2 replies
  • 0 likes
  • Song
  • 152 Views
  • 2 replies
  • 0 likes

Superuser Contribution Posts are moved without the author's permission

A topic I posted in the support community a few days ago was merged with another topic without permission.How can I get it back?

  • Regular
  • A topic I posted in the support community a few days ago was merged with another topic without permission. How can I get it back?    
  • i2da
  • Regular
  • 149 Views
  • 2 replies
  • 0 likes
  • community
  • 149 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bring back "Most Popular" filter

PlanPremiumCountryUSADeviceGalaxy S23Operating SystemAndroid My Question or IssuePlease bring back the "most popular" filter to sort episodes. As another person has mentioned previously, some podcasts or artists have hundreds of episodes/songs, and i...

  • Visitor
  • ...entioned previously, some podcasts or artists have hundreds of episodes/songs, and it's helpful to sort by most popular when trying out something new with so much content.
  • Ivelina
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution tapping title and artist no longer alphabetizes the columns

PlanFree/PremiumCountry US Device Dell G15 laptop(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 11(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuetapping title and artist no longer alphabetizes the columns

  • Newbie
  • Plan Free/Premium Country US   Device Dell G15 laptop (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 11 (iOS 10, Android Oreo, Windows 10,etc.)   ...
  • Joan
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong song plays by Sevendust

On the Sevendust album "Alpha" from 2007, the last track is wrong. It says the song is "Driven", but it's actually a duplicate of the title track, which is second-to-last. If you play the standalone "Driven" single, it plays the correct track.

  • Visitor
  • On the Sevendust album "Alpha" from 2007, the last track is wrong. It says the song is "Driven", but it's actually a duplicate of the title track, which is second-to-last. If you play the standalone ...
  • Maria
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Remove Spam profile accounts all inked to user That’s Arda

Hi. I have to keep blocking and removing Spam followers to my Spotify profile. They are all linked to a spammy ‘musician’ / user That’s Arder. This user has over 20,0000 followers among their various user accounts but their music and linked Instagram...

  • Roadie
  • Hi. I have to keep blocking and removing Spam followers to my Spotify profile. They are all linked to a spammy ‘musician’ / user That’s Arder. This user has over 20,0000 followers among their various...
  • Travvvvvvvv
  • Roadie
  • 418 Views
  • 3 replies
  • 1 likes
  • 418 Views
  • 3 replies
  • 1 likes

Superuser Contribution Kids Spotify Won't Play Playlists

PlanPremiumCountryCanadaDeviceiPad, 9th Gen maybe? Purchased in 2018Operating SystemiOS, up-to-date but I forget the number I can't get any playlists to load on my daughter's Spotify Kids unless I've created them myself. This goes for every single ch...

  • Casual Listener
  • Plan Premium Country Canada Device iPad, 9th Gen maybe? Purchased in 2018 Operating System iOS, up-to-date but I forget the number   I can't get any playlists to load on my daughter's S...
  • Maria
  • Moderator
  • 471 Views
  • 7 replies
  • 0 likes
  • 471 Views
  • 7 replies
  • 0 likes

Mistake with an artist

How do I tell Spotify about this?  

  • Casual Listener
  • How do I tell Spotify about this?   
  • Oowellmood
  • Casual Listener
  • 180 Views
  • 3 replies
  • 0 likes
  • 180 Views
  • 3 replies
  • 0 likes

How to always keep "Enable repeat one"?

PlanFree/PremiumCountryChinaOperating SystemWindows 10My Question or IssueHow to always keep "Enable repeat one"?Each time you switch songs, this option will automatically become "Enable repeat"

  • Visitor
  • Plan Free/Premium Country China Operating System Windows 10 My Question or Issue How to always keep "Enable repeat one"? Each time you switch songs, this option will automatically become "Ena...
  • AdamDam
  • Spotify Star
  • 1633 Views
  • 4 replies
  • 4 likes
  • 1633 Views
  • 4 replies
  • 4 likes

Superuser Contribution 2 different songs; but the streams are being counted as one…

 So, the solo version of ‘Somebody To You’ by The Vamps has 530.296.196 streams, while the remix version with Demi Lovato has exactly the same amount and daily plays. Isn’t it kind of unfair? We should know which one is more popular if they were coun...

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  • Regular
  •   So, the solo version of ‘Somebody To You’ by The Vamps has 530.296.196 streams, while the remix version with Demi Lovato has exactly the same amount and daily plays.     Isn...
  • Vasil
  • Moderator
  • 391 Views
  • 4 replies
  • 0 likes
  • Mercury
    Virgin EMI
  • 391 Views
  • 4 replies
  • 0 likes

Solved!! How long does it take for Spotify to fix song/artist metadata?

Hello everyone! I sent a "I want to report a broken song or wrong song information" form almost a month ago.Got a reply email that said "the problem has been passed to the Content team for a review".Does anyone have experience about this and how long...

  • Casual Listener
  • Hello everyone!   I sent a "I want to report a broken song or wrong song information" form almost a month ago. Got a reply email that said "the problem has been passed to the Content team f...
  • i2da
  • Regular
  • 4607 Views
  • 4 replies
  • 1 likes
  • 4607 Views
  • 4 replies
  • 1 likes

Superuser Contribution [Desktop][Playlists] Daily Drive customisation

Hi there,I love the daily drive but I would really like to be able to customise it a little. For example I would like to add in the Economist Daily briefing to be one of the playlist elements and maybe reduce the amount of music that is included. Cou...

  • Casual Listener
  • Hi there, I love the daily drive but I would really like to be able to customise it a little. For example I would like to add in the Economist Daily briefing to be one of the playlist elements and m...
  • PYT113
  • Casual Listener
  • 4454 Views
  • 15 replies
  • 12 likes
  • Desktop
    Playlists
  • 4454 Views
  • 15 replies
  • 12 likes

Superuser Contribution Thomas Lang

Hello team! if you go to the artist Thomas Lang, you have content mixed up from two different persons called Thomas Lang:Thomas Lang (Schlagzeuger) (* 1967), österreichischer SchlagzeugerThomas Lang (Schriftsteller) (* 1967), deutscher Schriftsteller

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  • Newbie
  • Hello team!   if you go to the artist Thomas Lang, you have content mixed up from two different persons called Thomas Lang: Thomas Lang (Schlagzeuger) (* 1967), österreichischer S...
  • Yordan
  • Moderator
  • 107 Views
  • 1 replies
  • 1 likes
  • 107 Views
  • 1 replies
  • 1 likes

Superuser Contribution Warum kann ich nicht mehr auf mein spotify wrapped zugreifen?

Wenn ich auf mein spotify wrapped von 2023 zugreifen möchte, komme ich über den link zwar auf die App und auf die entsprechende Seite, allerdings wird mir nur ein schwarzer Screen angezeigt (Lautsprecher, Pause und weiter wird angezeigt)

  • Visitor
  • Wenn ich auf mein spotify wrapped von 2023 zugreifen möchte, komme ich über den link zwar auf die App und auf die entsprechende Seite, allerdings wird mir nur ein schwarzer Screen angezeigt (Lautspre...
  • Ivelina
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Copyright permission for scan codes

My Question or Issue- Hi can I print song scan codes on tshirt and sell it? Do I have to take any permission from Spotify?

  • Visitor
  •   My Question or Issue- Hi can I print song scan codes on tshirt and sell it? Do I have to take any permission from Spotify?   
  • Vasil
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes