Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 55282 Views
  • 46 replies
  • 105 likes
  • 55282 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 256885 Views
  • 2352 replies
  • 1908 likes
  • 256885 Views
  • 2352 replies
  • 1908 likes

I don't know what a songs called

Hi, I need help. I have a song tune stuck in my head but I have no idea what it's called, or who its by! It has a bit in it where it has ooohs in and each time they get more and more high pitched until it's a really long high ooooh. It also could sou...

  • Casual Listener
  • Hi, I need help. I have a song tune stuck in my head but I have no idea what it's called, or who its by! It has a bit in it where it has ooohs in and each time they get more and more high pitched unt...
  • Bittencourt
  • Spotify Star
  • 1346 Views
  • 2 replies
  • 0 likes
  • 1346 Views
  • 2 replies
  • 0 likes

Missing Songs

I pay for Spotify Premium in the UK and I have just had to purchase 3 albums from another source in order to hear them in full. The Ruins of Beverast albums on Spotify are incomplete and I do not understand why. Up to four 15 minute long songs are mi...

  • Newbie
  • I pay for Spotify Premium in the UK and I have just had to purchase 3 albums from another source in order to hear them in full.   The Ruins of Beverast albums on Spotify are incomplete and I d...
  • Bittencourt
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Coffeehousemusic

Hi girls and guys, i use spotify in germany and i love the playlist "Kaffeehausmusik".I loved it... until spotify changed the songs a few days before, and i forgot to SAVE THE SONGS!!!So pls, does anybody have the songs of the older version of this p...

  • Casual Listener
  • Hi girls and guys, i use spotify in germany and i love the playlist "Kaffeehausmusik". I loved it... until spotify changed the songs a few days before, and i forgot to SAVE THE SONGS!!! So pls, doe...
  • Shiyasha
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Spotify and ReplayGain

Hey guys, I'm trying to figure out how Spotify is normalising audio with "Loudness Normalisation" enabled. I've read from multiple sources on the Internet that it's using an a implementation of ReplayGain, but I've yet to see a concrete answer from S...

  • Newbie
  • Hey guys,    I'm trying to figure out how Spotify is normalising audio with "Loudness Normalisation" enabled. I've read from multiple sources on the Internet that it's using an a implemen...
  • 1037 Views
  • 0 replies
  • 1 likes
  • 1037 Views
  • 0 replies
  • 1 likes

Solved!! Lot of Music suddenly missing

Over the past few days I've noticed a lot of my favourite music has suddenly gone missing... I noticed on friday with Battle Beast's Unholy Saviour, but having taken a closer look there are also several Nightwish albums, most of Sabaton's Heroes, Ham...

  • Music Fan
  • Over the past few days I've noticed a lot of my favourite music has suddenly gone missing... I noticed on friday with Battle Beast's Unholy Saviour, but having taken a closer look there are also seve...
  • HeWhoHungers
  • Music Fan
  • 10682 Views
  • 9 replies
  • 1 likes
  • 10682 Views
  • 9 replies
  • 1 likes

Remove "Do They Know It's Christmas" from Spotify-created playlists

"Do They Know It's Christmas" perpetuates harmful steryotypes about Africa and is painfully condescending. It should be removed at least from Spotify-created playlists, where many people go for their curated holiday music. Spotify has the choice of w...

  • Newbie
  • "Do They Know It's Christmas" perpetuates harmful steryotypes about Africa and is painfully condescending.  It should be removed at least from Spotify-created playlists, where many people g...
  • OviiiOne
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

When I log in, I can't find an album that I know is on Spotify

The band Periphery has an album called the Icarus EP that I cannot find when I log in to my account. I can see the album when I am not logged in and I know that other people can listen to it as well. I've seen some people saying that an album will be...

  • Newbie
  • The band Periphery has an album called the Icarus EP that I cannot find when I log in to my account. I can see the album when I am not logged in and I know that other people can listen to it as well....
  • Bittencourt
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

RBD- Rebelde band

Add music from RBD. There is only one song

  • Newbie
  • Add music from RBD. There is only one song
  • Bittencourt
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Solved!! Why is the Agust D. Mixtape not available?

I keep looking it up and every spotify comment is that it is available in the US, yet I live in the US and it still says its unavailable? It shows the album and it allows me to save the tracks but as soon as I try to play the tracks I get a "this tra...

  • Newbie
  • I keep looking it up and every spotify comment is that it is available in the US, yet I live in the US and it still says its unavailable? It shows the album and it allows me to save the tracks but as...
  • Tessa04
  • Newbie
  • 12088 Views
  • 6 replies
  • 0 likes
  • 12088 Views
  • 6 replies
  • 0 likes

Where did the Christian playlist go?

Pretty disappointed Spotify deleted the Christian playlist. Please bring it back I thoroughly enjoyed the Christian music and I'm sure a number of other listeners did too.Cheers.

  • Visitor
  • Pretty disappointed Spotify deleted the Christian playlist. Please bring it back I thoroughly enjoyed the Christian music and I'm sure a number of other listeners did too. Cheers.
  • SeraBriley
  • Regular
  • 1584 Views
  • 8 replies
  • 4 likes
  • 1584 Views
  • 8 replies
  • 4 likes

There needs to be a “This is: Royce da’ 5’9”

He is an amazing rapper with a great amount of monthly listeners. He has worked with DJ Premier, Ghostwrote for Dr. Dre and made an entire Ep with Eminem (bad meets evil) it’s called **bleep**: the sequel! This man is a legend and derserves respect.

  • Newbie
  • He is an amazing rapper with a great amount of monthly listeners. He has worked with DJ Premier, Ghostwrote for Dr. Dre and made an entire Ep with Eminem (bad meets evil) it’s called **bleep**: the s...
  • 243 Views
  • 0 replies
  • 1 likes
  • 243 Views
  • 0 replies
  • 1 likes

Spotify premium

Hi guys i just want to ask if i can use my spotify premium outside my country?

  • Casual Listener
  • Hi guys i just want to ask if i can use my spotify premium outside my country?
  • Jepoi050580
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Impossible music quiz.

Hey guys, found possibly my favourite song of the last few years on my discover weekly playlist. It reset on Monday and spotify contact was useless.I'd be so greatul if anyone recognises my description.Rap / rnb (mostly rap)Female singer in the choru...

  • Regular
  • Hey guys, found possibly my favourite song of the last few years on my discover weekly playlist. It reset on Monday and spotify contact was useless. I'd be so greatul if anyone recognises my descr...
  • Siemza
  • Regular
  • 1375 Views
  • 4 replies
  • 0 likes
  • R&B
    Rap
  • 1375 Views
  • 4 replies
  • 0 likes

Throwback Thursday in the UK this week is incorrect

Throwback Thursday this week is 'Alternative 90s' however, Weezer's Island in the Sun came on and that was released in 2001! Get it right....

  • Newbie
  • Throwback Thursday this week is 'Alternative 90s' however, Weezer's Island in the Sun came on and that was released in 2001! Get it right.... 
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Yeah Yeah Yeahs Songs Mislabeled

Not sure if this is even the proper channel for this, but in the newly released spotify singles by the Yeah Yeah Yeahs, the two songs are incorrectly labeled. 'Thirteen - Live' is in fact 'Maps' and visa versa.Thanks!Matt

  • Newbie
  • Not sure if this is even the proper channel for this, but in the newly released spotify singles by the Yeah Yeah Yeahs, the two songs are incorrectly labeled. 'Thirteen - Live' is in fact 'Maps' and ...
  • MattSuda
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Three Six Mafia Lyrics

I’m looking for a song by one of members of Three 6 Mafia. The lyrics are something like “verbal telekinesis”. It could also be by T-Rock. Any ideas??

  • Casual Listener
  • I’m looking for a song by one of members of Three 6 Mafia. The lyrics are something like “verbal telekinesis”. It could also be by T-Rock. Any ideas??
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Track under the wrong artist

Hello everyone, I had a track released under my name "Rain", and when I click on me artist name beside the track it shows a completely different artist. I want to get my account verified but I can't do that because I can't get the link for my artist ...

  • Newbie
  • Hello everyone, I had a track released under my name "Rain", and when I click on me artist name beside the track it shows a completely different artist. I want to get my account verified but I can't ...
  • Melody
  • Spotify
  • 808 Views
  • 2 replies
  • 0 likes
  • Account
  • 808 Views
  • 2 replies
  • 0 likes