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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 61668 Views
  • 47 replies
  • 106 likes
  • 61668 Views
  • 47 replies
  • 106 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 289021 Views
  • 2353 replies
  • 1939 likes
  • 289021 Views
  • 2353 replies
  • 1939 likes

Superuser Contribution Cant stop autoplay

None of the below information is PlanPremiumCountryUKDeviceSamsung Galaxy My Question or IssueEven though I have switched off autoplay it keeps happening... a couple of minutes after ending or pausing what I'm listening to, some terrible music starts...

  • Visitor
  • None of the below information is  Plan Premium Country UK Device Samsung Galaxy   My Question or Issue Even though I have switched off autoplay it keeps happening... a couple of mi...
  • AlejaR
  • Moderator
  • 249 Views
  • 6 replies
  • 0 likes
  • 249 Views
  • 6 replies
  • 0 likes

Why is Mercenary by Panic! At The Disco not available?

Mercenary by Panic! At The Disco is not available to play on the Batman: Arkham City album. It has apparently been like this for 2 years and has not been fixed, why?

  • Visitor
  • Mercenary by Panic! At The Disco is not available to play on the Batman: Arkham City album. It has apparently been like this for 2 years and has not been fixed, why?
  • Ximzend
  • Rising Star 3
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does **bleep** aliene, by **bleep** robin The Album show up but you can not play it???

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why does **bleep** aliene, by **bleep** robin The Album show up but you can not play it???

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  &n...
  • Joan
  • Moderator
  • 77 Views
  • 2 replies
  • 0 likes
  • 77 Views
  • 2 replies
  • 0 likes

Algorithm has become TERRIBLE

Myself and many other users of Spotify have noticed that the algorithm for recommending songs has been HORRENDOUS within the last few months. I keep hearing (and skipping) the same 5 songs that get recommended to me over and over again. To say I am e...

  • Newbie
  • Myself and many other users of Spotify have noticed that the algorithm for recommending songs has been HORRENDOUS within the last few months. I keep hearing (and skipping) the same 5 songs that get r...
  • mrberg72
  • Visitor
  • 140 Views
  • 1 replies
  • 1 likes
  • algorithm
    bad
  • 140 Views
  • 1 replies
  • 1 likes

Superuser Contribution Release Radar should not have anything I am not following!

Recently Release Radar has started adding tracks by artists I do not follow. This should not be what the Release Radar is for. It should be for new releases only by artists I follow. Giving me "new singles picked for you" should go in my Discover Wee...

  • Music Fan
  • Recently Release Radar has started adding tracks by artists I do not follow.  This should not be what the Release Radar is for.  It should be for new releases only by artists I follow.&nbsp...
  • mrsmagnuson
  • Regular
  • 593 Views
  • 5 replies
  • 6 likes
  • 593 Views
  • 5 replies
  • 6 likes

Superuser Contribution Side by side duplicates in song queue

PlanPremiumCountryUnited KingdomDevicePC and iPhoneOperating SystemWindows 10 and iOS 18 Developer Beta 3 My Question or IssueThere is this annoying issue with Spotify that when you play a folder and a song appears multiple times within the folder, i...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PC and iPhone Operating System Windows 10 and iOS 18 Developer Beta 3   My Question or Issue There is this annoying issue with Spotify that w...
  • s4g6i9y
  • Casual Listener
  • 494 Views
  • 7 replies
  • 2 likes
  • 494 Views
  • 7 replies
  • 2 likes

Superuser Contribution Stop. With the Cover Songs.

I don't know what algorithm is happening to make me suffer through every obscure or poorly done cover of a song that I may or may not even like, but it's really getting old. Passing that off as something in a "Discover Weekly" playlist is just making...

  • Regular
  • I don't know what algorithm is happening to make me suffer through every obscure or poorly done cover of a song that I may or may not even like, but it's really getting old. Passing that off as somet...
  • jpereira95
  • Casual Listener
  • 7029 Views
  • 26 replies
  • 56 likes
  • 7029 Views
  • 26 replies
  • 56 likes

Release Radar this week was almost all AI generated music

PlanPremiumCountrySweden My Question or IssueI usually check out the release radar once per week just in case there's some fun new music I've missed out on.This week though I noticed that out of the 30 tracks, 23 of them all followed a very specific ...

  • Casual Listener
  • Plan Premium Country Sweden   My Question or Issue I usually check out the release radar once per week just in case there's some fun new music I've missed out on. This week though I noti...
  • Xilnir
  • Newbie
  • 6128 Views
  • 16 replies
  • 19 likes
  • AI
    Release Radar
    spam
  • 6128 Views
  • 16 replies
  • 19 likes

yngwie malmsteen - first two albums missing

I have been following Yngwie since the Alcatrazz days. I was wondering about the first two albums (Rising Force 1984 and Marching Out 1985), my two favorites of his collection. All his other albums, and all Alcatrazz albums are available on Spotify, ...

  • Casual Listener
  • I have been following Yngwie since the Alcatrazz days.  I was wondering about the first two albums (Rising Force 1984 and Marching Out 1985), my two favorites of his collection.  All his ot...
  • dugonz
  • Casual Listener
  • 2889 Views
  • 4 replies
  • 3 likes
  • 2889 Views
  • 4 replies
  • 3 likes

Superuser Contribution How can I disable or filter out playlist created by Spotify?

I really really do not like the AI created playlist and half the time they don't actually match the theme. How can I only see playlists created by real humans? Is there a way to turn off the setting to see any of those or simply when I'm searching to...

  • Visitor
  • I really really do not like the AI created playlist and half the time they don't actually match the theme. How can I only see playlists created by real humans? Is there a way to turn off the setting ...
  • Vasil
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify muting swears in explicit songs all of the sudden

I was wondering if anyone else is having this issue and if so please help because half the lyrics are missing from of these songs and i pay money every month so i can listen to the music....

  • Newbie
  • I was wondering if anyone else is having this issue and if so please help because half the lyrics are missing from of these songs and i pay money every month so i can listen to the music....
  • Yordan
  • Moderator
  • 55734 Views
  • 4 replies
  • 3 likes
  • Windows
  • 55734 Views
  • 4 replies
  • 3 likes

Superuser Contribution Reporting incorrect artists more easily

Is there a way to more easily report songs incorrectly using an artist not featured in a song? For the last 2 months I find myself reporting songs because they're using Sugarcult as an artist, presumably to gain more traction on the release radar, an...

  • Newbie
  • Is there a way to more easily report songs incorrectly using an artist not featured in a song? For the last 2 months I find myself reporting songs because they're using Sugarcult as an artist, presum...
  • Riccard04
  • Newbie
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

M.J Wright Beats - Full Out album of 2013

Hello dear listeners.Im searching a long time now and found this opportunity to ask you guys.Im searching for "M.J Wright Beats - Full Out" the album that he released in 2013. I cannot find it anywhere and my search all the way from germany makes it ...

  • Casual Listener
  • Hello dear listeners. Im searching a long time now and found this opportunity to ask you guys. Im searching for "M.J Wright Beats - Full Out" the album that he released in 2013.  I cannot fin...
  • Billy-J
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Access to Audio Books

I am a Premium subscriber but cannot play a book that is listed as being ‘included in Premium’. The title is Blue Hour by Paula Hawkins, released on 10/10/24Why am I having this problem? My Question or Issue

  • Visitor
  •   I am a Premium subscriber but cannot play a book that is listed as being ‘included in Premium’. The title is Blue Hour by Paula Hawkins, released on 10/10/24 Why am I having this problem? &...
  • Vasil
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Method to report error in your database

I would like to offer a suggestion. I am a listener, not an artist and not a composer. I find frequent errors in your metadata. I see the following... 1) two artists in your artist listing that are the same person, yet you have listed them with diffe...

  • Music Fan
  • I would like to offer a suggestion.   I am a listener, not an artist and not a composer. I find frequent errors in your metadata. I see the following... 1) two artists in your artist listing t...
  • Elton_Historian
  • Regular
  • 122 Views
  • 1 replies
  • 1 likes
  • 122 Views
  • 1 replies
  • 1 likes

MADE FOR feature

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can we turn off the Made For feature. So many playlists now only feature only things I've...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can...
  • osornios
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Country and payment

I moved to another country and changed within my profile my country setting. Was that I also changed my payment method so far everything works fine.However, the Spotify recommendations within the search function also changed to the new country. But I...

  • Visitor
  • I moved to another country and changed within my profile my country setting. Was that I also changed my payment method so far everything works fine. However, the Spotify recommendations within the...
  • osornios
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music genre and music language keeps mixing

I listen to different music genre like Christian and secular and also listen to them in Tamil and English. My playlists keep mixing in the genres and the languages together which is making it hard for me keep listening and having to reorganise my mus...

  • Visitor
  • I listen to different music genre like Christian and secular and also listen to them in Tamil and English. My playlists keep mixing in the genres and the languages together which is making it hard fo...
  • Eni
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue in "My Episodes"

PlanPremiumDevice(Samsung Galaxy A52) My Question or IssueHi guys,I have a question regarding “My Episodes” under the “Libraries” folderWhen I open the libraries, I see the message “37 downloaded episodes”. When I click on “my episodes”, I only see 1...

  • Regular
  • Plan Premium Device (Samsung Galaxy A52)   My Question or Issue Hi guys, I have a question regarding “My Episodes” under the “Libraries” folder When I open the libraries, I see the messa...
  • OscarDC
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist and track information errors.

PlanPremiumCountry There are many errors regarding artist and track information as misattributions, etc. Who ever deals with these issues at Spotify?

  • Casual Listener
  • Plan Premium Country   There are many errors regarding artist and track information as misattributions, etc. Who ever deals with these issues at Spotify?  
  • Eni
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes