Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...
I've been trying to find the set list for a concert I am going to, and my friend has sent me multiple. None of these playlists are private, they are all public, created by other people. I can see 2-4 songs on the playlist while they can see the entir...
I've been trying to find the set list for a concert I am going to, and my friend has sent me multiple. None of these playlists are private, they are all public, created by other people. I can see 2-4...
Spotify Star
304 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceGalaxy S21Operating Android 13 My Question or IssueTracks on an album are all cut prematurely and abruptly end. LA Maybe EP just released
Plan Premium Country USA Device Galaxy S21 Operating Android 13 My Question or Issue Tracks on an album are all cut prematurely and abruptly end. LA Maybe EP jus...
Spotify Star
354 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceGalaxy S22 UltraOperating SystemAndroid 13 with One UI 5.1 My Question or IssueI apologize in advance if my question was previously posted and answered. How are the 15 hours of Audiobooks calculated for Premium su...
Plan Premium Country United States Device Galaxy S22 Ultra Operating System Android 13 with One UI 5.1 My Question or Issue I apologize in advance if my question was previously poste...
Spotify Star
5158 Views
1 replies
0 likes
https://open.spotify.com/track/2XHLEYl3pdW7nxjKAAO6XO Correct track on Youtube - (66) Phillip James - Wide Awake In A Dream - YouTubeMessage left with help desk 4weeks ago - How long does it take to fix these type of errors?There is also no problem r...
https://open.spotify.com/track/2XHLEYl3pdW7nxjKAAO6XO Correct track on Youtube - (66) Phillip James - Wide Awake In A Dream - YouTube Message left with help desk 4weeks ago - How long ...
Moderator
438 Views
1 replies
0 likes
PlanFreeCountrySwitzerland DeviceMacbook Pro Mid 2018Operating SystemMacOs Mojave My Question or Issue Dear spotify: i'm currently manual testing catalog migration from Distrokid to another distributor. I've tried to migrate 1 track following the gui...
Plan Free Country Switzerland Device Macbook Pro Mid 2018 Operating System MacOs Mojave My Question or Issue Dear spotify: i'm currently manual testing catalog migratio...
Moderator
314 Views
1 replies
0 likes
PremiumHungaryiPhone 12ProI have several types of playlist with different styles. For some weeks, anything I start, after one song it continues with hip-hop from my hip-hop playlists, no matter what list I started. Some weeks ago it started with the ...
Premium Hungary iPhone 12Pro I have several types of playlist with different styles. For some weeks, anything I start, after one song it continues with hip-hop from my hip-hop playlists, no matter...
Moderator
268 Views
1 replies
0 likes
PlanPremiumCountryNetherlands/BrazilDeviceAnyOperating SystemAny My Question or IssueWhen turning on the Bicep - Glue (https://open.spotify.com/track/2aJDlirz6v2a4HREki98cP?si=a78dfdc7f94741bc) song, when I have the autoplay feature enabled, it start...
...67a1ff0e7e840fb I have not added this to my queue, nor my playlist, nor have I ever listened to it or anything similar to it. I have disabled the Autoplay similar content feature for now, d...
223 Views
0 replies
1 likes
I wasn’t sure if I purchase an audiobook if this will use up the allotted 15 hours of monthly listening or if only books included in the premium plan use those hours. I want to buy a book but am not sure if it would be worth it if I can only listen f...
I wasn’t sure if I purchase an audiobook if this will use up the allotted 15 hours of monthly listening or if only books included in the premium plan use those hours. I want to buy a book but am not ...
Moderator
4786 Views
6 replies
0 likes
I don't have the audiobooks in SpotifyPlanPremiumCountryIsraelDeviceMacbook Air, iPhone XSOperating SystemiOS 17.1.1
I don't have the audiobooks in Spotify Plan Premium Country Israel Device Macbook Air, iPhone XS Operating System iOS 17.1.1
Spotify Star
638 Views
3 replies
0 likes
PlanFreeCountryFinlandDeviceSamsung Galaxy A52 My Question or IssueWhen I open the app the playlist that I was previously listening to changes to a recommended song. I've cleared the cache, reinstalled the app and restarted my phone a few times but n...
Plan Free Country Finland Device Samsung Galaxy A52 My Question or Issue When I open the app the playlist that I was previously listening to changes to a recommended song. I'v...
Regular
798 Views
6 replies
0 likes
PlanPremiumCountryU.S.A.Device(Samsung Galaxy Z-Flip 3)Operating System(Android) My Question or IssueI used to be able to scroll through my home feed and see different playlists recommended to me based on my listening habits. Some of them were playli...
Plan Premium Country U.S.A. Device (Samsung Galaxy Z-Flip 3) Operating System (Android) My Question or Issue I used to be able to scroll through my home feed and see different playli...
Music Fan
495 Views
3 replies
1 likes
Since a few weeks I'm dealing with the "funny" issue of a totally confused spotify algorithm, which firstly suggested me only spanish rock for my weekly personal mixtape (a genre I don't listen to at all) and now it switched to Hindi chantings (which...
Since a few weeks I'm dealing with the "funny" issue of a totally confused spotify algorithm, which firstly suggested me only spanish rock for my weekly personal mixtape (a genre I don't listen to at...
249 Views
0 replies
0 likes
Plan Premium Country Indonesia Device Google Nest Hub (Software Version 53.110.0.549404370)Operating System Fuchsia OS (12.20230611.1.67) My Question or Issue When I listen to songs on my Google Display device, there is a delay gap between the lyrics...
Plan Premium Country Indonesia Device Google Nest Hub (Software Version 53.110.0.549404370) Operating System Fuchsia OS (12.20230611.1.67) &nbs...
Visitor
621 Views
3 replies
0 likes
PlanPremiumCountryCanadaDeviceiPhone 14 Pro MaxOperating SystemiOS 16.7.1My Question or IssueMy friend was telling me that audiobooks are free for her as she has premium. I’m also a premium member (family premium account) but am still being promoted ...
Plan Premium Country Canada Device iPhone 14 Pro Max Operating System iOS 16.7.1 My Question or Issue My friend was telling me that audiobooks are free for her as she has premium. I’m also a...
Visitor
876 Views
5 replies
0 likes
I need to block the podcast Inside Battlefield. I get very annoyed by finding that there's no option to block as a free subscriber. I have a PSN account and pay yearly for online services, so on my PS5, I can block artists and songs, which is great. ...
I need to block the podcast Inside Battlefield. I get very annoyed by finding that there's no option to block as a free subscriber. I have a PSN account and pay yearly for online services, so on my P...
Moderator
297 Views
1 replies
0 likes
Hey, is it something wrong with the sound in this song? Or is it recoeded like this? Kind regardsKristoffer PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Qu...
Hey, is it something wrong with the sound in this song? Or is it recoeded like this? Kind regards Kristoffer Plan Free/Premium Country Device (iPhone 8, Samsung...
Moderator
258 Views
1 replies
0 likes
I have a Question for anyone who has an answer, we pay for Spotify premium I know that only cover it for personal use. But we also pay for a BMI license and a SECAT license. Would that generally cover us for using Spotify in our business
I have a Question for anyone who has an answer, we pay for Spotify premium I know that only cover it for personal use. But we also pay for a BMI license and a SECAT license. Would that generally cove...
Not applicable
1042 Views
4 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 8, MacOS desktop appOperating SystemIOS 16.7.2, MacOS 14.1 My Question or IssueThere is an album I found via Google search. It exists in Spotify only if I click on that link. If I just search 君のいる町 on Spotify, this a...
Plan Premium Country USA Device iPhone 8, MacOS desktop app Operating System IOS 16.7.2, MacOS 14.1 My Question or Issue There is an album I found via Google search. It exists in Spo...
Moderator
825 Views
1 replies
0 likes
I have a premium plan. I want to listen to an audiobook and don’t want to be restricted by the free or top up hours. I just want to buy it. How do I do that? Books now show as ‘included in premium’ and don’t show the purchase price. UK iPhone Premium...
I have a premium plan. I want to listen to an audiobook and don’t want to be restricted by the free or top up hours. I just want to buy it. How do I do that? Books now show as ‘included in premium’ a...
Newbie
20646 Views
29 replies
12 likes
PlanPremiumCountryNetherlandsDeviceSamsung S21Operating Systemandroid latest My Question or Issuewhen i try to report content from within the app it demands i fill in the recaptcha but that service is a lost cause since it doesnt work at all. see att...
Plan Premium Country Netherlands Device Samsung S21 Operating System android latest My Question or Issue when i try to report content from within the app it demands i fill in the r...
Gig Goer
1438 Views
12 replies
0 likes
