Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 60589 Views
  • 47 replies
  • 106 likes
  • 60589 Views
  • 47 replies
  • 106 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 280209 Views
  • 2353 replies
  • 1934 likes
  • 280209 Views
  • 2353 replies
  • 1934 likes

Artist page is broken but can view album

Plan - PremiumCountry - Hong Kong DeviceMacbook Pro M1Operating SystemMac OS Ventura 13.4 (But replicated issue on Chrome) My Question I listen to an artist called Stickup Kid but their Artist Page is broken. I have a liked song in my library, I can ...

  • Newbie
  • Plan - Premium Country - Hong Kong   Device Macbook Pro M1 Operating System Mac OS Ventura 13.4 (But replicated issue on Chrome)   My Question  I listen to an artist call...
  • Billy-J
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Unable to play certain artists

Recently I've been experiencing the problem that I can't play any song of certain artists. For example: I can't play any song from eminem, ed sheeran or coldplay. And there are alsosome more artists. From those artists, no song will play and it says ...

  • Casual Listener
  • Recently I've been experiencing the problem that I can't play any song of certain artists. For example: I can't play any song from eminem, ed sheeran or coldplay. And there are alsosome more artists....
  • mlifer
  • Newbie
  • 51306 Views
  • 53 replies
  • 9 likes
  • 51306 Views
  • 53 replies
  • 9 likes

Solved!!Superuser Contribution share spotify playlist to non spotify user

Is that possible to share spotify playlists to non spotify users? Even if they canot listen to it, can they just see the playlist(check what songs are there)?

  • Casual Listener
  • Is that possible to share spotify playlists to non spotify users? Even if they canot listen to it, can they just see the playlist(check what songs are there)?
  • Yordan
  • Moderator
  • 56416 Views
  • 5 replies
  • 0 likes
  • 56416 Views
  • 5 replies
  • 0 likes

Superuser Contribution How do I share a song over WhatsApp with its cover?

PlanPremium DeviceXiaomi Redmi Note 8T Operating SystemAndroid 9.0 My Question or Issue: Whenever I try to share a Spotify song over WhatsApp, just a link to the song over plain background appears. I was wondering if it was possible to show the song ...

  • Regular
  • Plan Premium   Device Xiaomi Redmi Note 8T   Operating System Android 9.0   My Question or Issue:   Whenever I try to share a Spotify song over WhatsApp, just a link to...
  • Eni
  • Moderator
  • 15571 Views
  • 12 replies
  • 2 likes
  • sharing
    support
  • 15571 Views
  • 12 replies
  • 2 likes

Song I’ve not listened to moving up in stats

Hey all! I regularly use Spotify Stats to check my most listened to songs. I’ve been noticing one specific song that I no longer listen to (in fact I have the artist blocked) that is moving up in the rankings, surpassing songs that I am listening to ...

  • Visitor
  • Hey all! I regularly use Spotify Stats to check my most listened to songs. I’ve been noticing one specific song that I no longer listen to (in fact I have the artist blocked) that is moving up in the...
  • 226 Views
  • 0 replies
  • 1 likes
  • 226 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Cannot play a specific song from an album

Cannot play Everlong on Foo Fighters' "The Color And The Shape" album from any device using my account. Other family members on our paid plan can play this song. https://open.spotify.com/track/5UWwZ5lm5PKu6eKsHAGxOkI have tried this from the app on m...

  • Casual Listener
  • Cannot play Everlong on Foo Fighters' "The Color And The Shape" album from any device using my account. Other family members on our paid plan can play this song. https://open.spotify.com/track/5UWw...
  • 1286920813
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Wrong metadata displayed on an album

This album displays the wrong artist.https://open.spotify.com/album/5AtWeGIoaMkPNoFPoSNiJW?si=lOK7GPMKSkS3sFGaU2vu6gThe artist is Hello NOT Mike Leander - Mike was the producerhttps://en.wikipedia.org/wiki/Hello_(band)https://www.discogs.com/master/4...

  • Casual Listener
  • This album displays the wrong artist. https://open.spotify.com/album/5AtWeGIoaMkPNoFPoSNiJW?si=lOK7GPMKSkS3sFGaU2vu6g The artist is Hello NOT Mike Leander - Mike was the producer https://en.wiki...
  • mikeyswede
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audiobook: Feet of Clay by Terry Pratchett

I am currently listening to the audiobook Feet of Clay by Terry Pratchett.In chapter 26 the section of audio from 1:06-2:02 is very garbled and distorted. It sounds very similar to a broken cassette tape. I don't know if there is a particular solutio...

  • Visitor
  • I am currently listening to the audiobook Feet of Clay by Terry Pratchett. In chapter 26 the section of audio from 1:06-2:02 is very garbled and distorted. It sounds very similar to a broken cassett...
  • Alex
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding songs from liked list to a different playlist quickly

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Swipe songs in a Blend playlist

I often queue songs by swiping them to the left. From what I have noticed, this works for every playlist except my Blend playlist. Is this a bug that just had gone unnoticed? I assume there wouldn't be a reason to exclude Blends specifically from swi...

  • Visitor
  • I often queue songs by swiping them to the left. From what I have noticed, this works for every playlist except my Blend playlist. Is this a bug that just had gone unnoticed? I assume there wouldn't ...
  • LeonardoWatch
  • Visitor
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Song says 'content not available': Moonlight Sonata (1st Movement)

I am trying to play "Moonlight Sonata (1st Movement)" song from my playlist but gives the error - content not available. This used to work some time back. I am a premium customer, sad to see I can't access this song.

  • Visitor
  • I am trying to play "Moonlight Sonata (1st Movement)" song from my playlist but gives the error - content not available. This used to work some time back. I am a premium customer, sad to see I c...
  • Amayy
  • Spotify Star
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

Can we disable only some explicit content from our accounts?

I know that we can disable explicit content in account settings, but I am wondering if there is any way to filter the type of explicit content we no longer would like to hear. I don't mind listening to general foul language, but would not prefer to h...

  • Newbie
  • I know that we can disable explicit content in account settings, but I am wondering if there is any way to filter the type of explicit content we no longer would like to hear.  I don't mind l...
  • Amayy
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hörspiel nicht mehr verfügbar / album not available

Das folgende Hörspiel **bleep** nicht mehr verfügbar zu sein: https://open.spotify.com/album/3x0m5Ws2aINLSRbT4SCslm?si=3e9W1fR8Tpibm8Z61UUl2g ich sehe aber noch den ersten Track. Ist so etwas vom Künstler oder dem Label eingestellt? The following alb...

  • Regular
  • Das folgende Hörspiel **bleep** nicht mehr verfügbar zu sein: https://open.spotify.com/album/3x0m5Ws2aINLSRbT4SCslm?si=3e9W1fR8Tpibm8Z61UUl2g   ich sehe aber noch den ersten Track. Ist so...
  • AlejaR
  • Moderator
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing the Format of Shared Songs

Hi, I was going to share a song to my Snapchat story and I noticed that the formatting of the post was a bit off. The text wasn't centered (it was left aligned, rather), it was bolder than usual, larger than usual, and was most likely a different fon...

  • Newbie
  • Hi,   I was going to share a song to my Snapchat story and I noticed that the formatting of the post was a bit off. The text wasn't centered (it was left aligned, rather), it was bolder than u...
  • Lyubka
  • Moderator
  • 421 Views
  • 1 replies
  • 0 likes
  • Can't Change Share Formatting
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in content Climax Blues Band album Sense of Direction

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuein August 2021 I reported an issue with the Climax Blues Band album 'Sense of Direction'. The...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue in Augu...
  • Lyubka
  • Moderator
  • 340 Views
  • 3 replies
  • 1 likes
  • 340 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Artist account taken over by other artist

Hey, I found that one artist has taken over account of the other artist that I used to listen and deleted all library of the artist.https://open.spotify.com/artist/6MWyL21VLwmu4UlwOmWefp?si=of-pGpNYQEOlYjaMLr_elgThis used to be page for the old Polis...

  • Newbie
  • Hey, I found that one artist has taken over account of the other artist that I used to listen and deleted all library of the artist. https://open.spotify.com/artist/6MWyL21VLwmu4UlwOmWefp?si=of-pGpN...
  • Yordan
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t share private playlists anymore?

So I just noticed I can’t share a private playlist anymore? Why is that a good update to push?i want to make a playlist for someone special to me, but I don’t feel like it showing in my profile, it’s not mesnt for everyone to see.Also I’m certain eno...

  • Regular
  • So I just noticed I can’t share a private playlist anymore? Why is that a good update to push? i want to make a playlist for someone special to me, but I don’t feel like it showing in my profile, it...
  • v-wy318_9wqbh
  • Regular
  • 16856 Views
  • 12 replies
  • 2 likes
  • 16856 Views
  • 12 replies
  • 2 likes

Superuser Contribution My distributor refuses to give me my money is it possible to have spotify take it back from them

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy distributor United masters has refused to give me any of the money paid out by spotify and...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My dist...
  • Yordan
  • Moderator
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
  • 0 likes