Spotify GUI freezes in Ubuntu 19.10

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Spotify GUI freezes in Ubuntu 19.10

Giannii
Casual Listener

Plan

Free

 

Operating System

Ubuntu 19.10 on Laptop and double display with HDMI cable

 

My Question or Issue

Hi,

 

I'm using Spotify on Ubuntu 19.10 and since I installed the software (some days ago) I noticed an annoying bug: the window of the program is freezed and so non-interactable, but music goes on and even keyboard insturctions (play/pause, go on, go back) works normally. I said that the window seems to be freezed because even automatic reshaping  does not work)

 

It happens very frequently and the only solution that I found is to close and reopen spotify (the close button 'X' works).

118 Replies

hmollercl
Regular
I didn't knew there was an AUR package. I thought you were installing the snap w/o the problem. I understand the AUR is a repackage of the DEB so it shouldn't have the problem either.

ilparra
Regular

The problem is not all of use ubuntu or debian 😞 The last time I tried the one in the AUR, it gave me its own set of problems. I guess I'll try to build it when I can.

flameyy
Newbie

Running Linux Mint 19 here and Spotify is insanely slow. GUI takes a while to update or freezes for a bit. Song switching seems to take ages to update in the now playing bar. I turned off the desktop notifications and reinstalled to the latest version 😛

gorzas
Casual Listener

Another user with the same problem in Ubuntu 20.04 😞 and I use it like a lot, but I want to use it while I'm working. Do we have any chance to have an answer soon?

aardvarko
Visitor
Same here on Ubuntu 18.04.

gobannond
Casual Listener

I'm having the same issue using Debian 10 with KDE. 

The desktop app freezes after a little time normally listening to anything, for sure isn't a RAM issue because I have 12gb of free ram. 

Using the latest stable version from snap: 1.1.26.501.gbe11e53b-15.

 

And seriously Spotify? Zero replies from developers or community managers? 

11122980968
Regular
As always. Linux user we're on our own.
Let's gather information.
It might be due to desktop environment.
My information:
System:
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04 LTS
Release: 20.04
Codename: focal
Desktop environment:
Gnome 3.36.2

cHDMmFRE
Roadie

From their website: https://www.spotify.com/de/download/linux/

Spotify for Linux is a labor of love from our engineers that wanted to listen to Spotify on their Linux development machines. They work on it in their spare time and it is currently not a platform that we actively support.

The number of linux users can't justify a real support. 

 

I suggest installing it without snap and see if it helps.

pesce36
Newbie

Same here in  Ubuntu 20.04 as soon as it's running in the background it crashes.

ilparra
Regular
I've found a workaround that works for me in Manjaro about 80% of the time, while it is a bit sinful for any Linux user:
If the screen hasn't turned white and unresponsive yet and is still just frozen, you should be able to do some basic stuff like pressing play or pause as long as you don't resize or minimize the window. To unfreeze the window, click on the advertise, that will open a tab in your browser and will refresh the Spotify client.

This makes me think the problem is triggered by an error on the advertising system. I guess a console log should be inspected to check that.

hmollercl
Regular
This "Drag" workaround works for me and I have premium service, so no add should be present. However I still can't found what makes this happen. At this point this workaraound of "dragging" in any window place during freeze appears to be the best solution since .deb is behind snap, 1.1.10. vs 1.1.26.

ndm13
Casual Listener

Another user posted that they could unfreeze the UI by dragging the song title in the now playing. This works for me at about the same frequency (~80%).

I have Spotify Premium, so I can't confirm that it's ad related, but I think interacting with certain UI elements unfreezes it for some reason. Might work with other parts of the UI, maybe playlists or friends list? I'll have to experiment next time.

braindropz
Regular

I noticed that too, about the dragging drop trick... if you click anywhere inside the spotify window and move the mouse (like drag-drop) - even when the screen blanks - it just back to normal. Thats very weird, but its a reasonable workaround meanwhile..

marecki123
Casual Listener
spotify premium here, same problem. Dragging the title from "Now Playing"
section works, but it's just terrible UX for a "premium" poroduct

___so
Casual Listener

I have this problem too, UI freezes but the client is still responsive to clicks and music keeps playing. Reinstalled and tried snap instead but the problem persists. The trick of dragging the song name works for me to unfreeze, thanks for the tip!

Iwalk500miles
Casual Listener

I had the same issues on kubuntu 20.04. No matter what I tried with the snap build (e. g. disabling opengl) etc., I could not get it to work.

 

In the end, I removed the snap build and installed spotify from the repository http://repository.spotify.com/pool/non-free/s/spotify-client/spotify-client_1.1.26.501.gbe11e53b-15_....

 

Now the issue has disappeared. I suppose the snap ships libraries that don't work well together with the current graphic stack.  

impugnatis
Casual Listener
Thanks! I have done the same as you, removing the snap and installing the deb from that link, and it worked just fine!

sgrivett
Visitor

Hy guys

 

happen to me too on a Ubuntu 20.04 LTS and the spotify app release is

spotify 1.1.26.501.gbe11e53b-15 41 latest/stable spotify✓ -

 

The music keep going but I cannot find the logs files to explain better what is happening.

 

Ciao

erre_treinta
Regular

Spotify freezes after a few minutes (although playback remains on), I'm able to pause and change songs through my Mint panel.

spoty.jpg

impugnatis
Casual Listener

I'm a ZorinOS user, and I'm having the same issue. The interface gets partially blank, I can not click on anything, but the music still plays. 

braindropz
Regular

Same here on Linux Mint 19.3 Xfce 64bit (Ubuntu 18.04 LTS), Spotify version 1.1.26.501.gbe11e53b.
The player freezes but I still can interact with that (keyboard, mouse - while figuring out where the itens are) and even the window title displays the song. If I switch windows or keep trying to use the interface it gets a white screen, but still responding to my commands. I couldn't figure out when exactly it happens (e.g. time or usage) but, the more I use it the more it happens. I'm a heavy user, it's really annoying me.

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