[Troubleshooting] Linux Spotify

[mazerj]

I'm runing Mint LMDE 2 (betsy) and get the same error for:

  spotify-client 1:1.0.24.104.g92a2 amd64 Spotify streaming music client

but when I remove the package and manually install:

  spotify-client-0.9.17

It works without complaining about the missing library function. Looks like something broke or was dynamically linked against a missing library in the last release. Automatic update in the last couple days updated spotify w/o my really paying attention.

/jamie

[durin]

The version 1:1.0.25.127.g58007b4c-22 in testing needs libssl1.0.0 to run but at least Debian stretch/sid has replaced it with libssl1.0.2.

When does Spotify learn to add all the required packeges to the deb dependencies? (spotify: error while loading shared libraries: libgcrypt.so.11)

[azakrezisrac]

OS: Ubuntu 14.04, 64 bit, Unity
Account: Free
Version: 1.0.24.104.g92a22684

Description: since last update the Global menu does not work with Spotify. tray icon also missing.

Reproduction: just run the application.

[Dreadlord]

Hey @azakrezisrac,

These are known issues.

I hope they are going to get fixed really soon. Until then there is not much we can do about it 🙂

[azakrezisrac]

oh okay. i just did not found any reports.

[Drarrell]

I tested the 1.0.25.127-2, and I still can't move the playlists in the left plannel. Someone else at the same issue?

[wplagges]

Hi all,

I have Spotify Free version 1.0.24.104.g92a22684 installed on Ubuntu 14.04.4.

It worked fine until a few weeks ago, then it started to crash right after turning it on.

This is the dump I get when I run it from the command line:

[0320/184445:ERROR:browser_main_loop.cc(203)] Running without the SUID sandbox! See https://code.google.com/p/chromium/wiki/LinuxSUIDSandboxDevelopment for more information on developing with the sandbox on.
[0320/184445:ERROR:main_delegate.cc(764)] Could not load cef_extensions.pak
21:44:46.155 5 [playlist_be_pl4_context.cpp:68 ] [spotify:user:wplagges:rootlist] Creating context
21:44:46.155 5 [playlist_be_pl4_context.cpp:68 ] [spotify:user:wplagges:publishedrootlist] Creating context
21:44:46.175 I [dns.cpp:62 ] resolved apresolve.spotify.com to 194.68.28.194
21:44:46.175 I [dns.cpp:62 ] resolved apresolve.spotify.com to 194.68.30.50
21:44:46.176 I [dns.cpp:62 ] resolved apresolve.spotify.com to 194.68.28.178
21:44:46.203 E [offline_key_store.cpp:85 ] Offline: failed to load key stores, error: sync_error_offline_key_store_file_not_found (7007), path: /home/wladimir/.cache/spotify/Users/wplagges-user/cached
21:44:46.219 D [gaia_manager.cpp:656 ] GAIA: TIMING(3571665) GaiaManager::start, _service_status=kServiceStatusStopped
21:44:46.219 D [gaia_manager.cpp:997 ] GAIA: TIMING(3571665) GaiaManager::sendSubscribe
21:44:46.220 D [gaia_manager.cpp:331 ] GAIA: GaiaManager::stateTransition, kServiceStatusStopped->kServiceStatusInSubscribeTx
21:44:46.233 5 [playlist_be_pl4.cpp:528 ] synchronizePlaylistContainer 'spotify:user:wplagges:publishedrootlist'
21:44:46.233 3 [playlist_be_pl4_context.cpp:303 ] [spotify:user:wplagges:publishedrootlist] Synchronization starting: GET (from revision 0,726f6f7400000000000000000000000000000000)
21:44:46.234 5 [playlist_be_pl4.cpp:528 ] synchronizePlaylistContainer 'spotify:user:wplagges:rootlist'
21:44:46.234 3 [playlist_be_pl4_context.cpp:303 ] [spotify:user:wplagges:rootlist] Synchronization starting: GET (from revision 0,726f6f7400000000000000000000000000000000)
21:44:46.234 I [offline_manager.cpp:2699 ] Storage has been cleaned
21:44:46.239 I [gaia_hermes_channel.cpp:116 ] GAIA: GaiaHermesChannel::send, failed query response_code=38
21:44:46.241 5 [playlist_be_pl4_context.cpp:194 ] [spotify:user:wplagges:publishedrootlist] 'GET' request complete
21:44:46.241 3 [playlist_be_pl4_context.cpp:487 ] [spotify:user:wplagges:publishedrootlist] synchronization error: non hermes error
21:44:46.241 3 [playlist_be_pl4_context.cpp:508 ] [spotify:user:wplagges:publishedrootlist] - transient error, retrying.
21:44:46.241 5 [playlist_be_pl4_context.cpp:194 ] [spotify:user:wplagges:rootlist] 'GET' request complete
21:44:46.241 3 [playlist_be_pl4_context.cpp:487 ] [spotify:user:wplagges:rootlist] synchronization error: non hermes error
21:44:46.241 3 [playlist_be_pl4_context.cpp:508 ] [spotify:user:wplagges:rootlist] - transient error, retrying.
21:44:46.525 I [ap_connection_impl.cpp:497 ] Connecting to AP sjc1-accesspoint-a18.ap.spotify.com:4070
21:44:46.550 I [dns.cpp:62 ] resolved sjc1-accesspoint-a18.ap.spotify.com to 194.68.28.130

Illegal instruction

Thanks,

Wladimir

[Dreadlord]

Hey @wplagges,

Can you try 1.0.25 and see if the issue persists?

You can get the .deb package from here.

[Drarrell]

.The client continue to crash when using the search in playlist with the 1.0.25

[xcb] Unknown sequence number while processing queue
[xcb] Most likely this is a multi-threaded client and XInitThreads has not been called
[xcb] Aborting, sorry about that.
spotify: xcb_io.c :274 : poll_for_event: l'assertion « !xcb_xlib_threads_sequence_lost » a échoué.
[xcb] Unknown sequence number while processing queue
[xcb] Most likely this is a multi-threaded client and XInitThreads has not been called
/usr/bin/spotify : ligne 2 : 7603 Abandon (core dumped)LD_PRELOAD=libcurl.so.3 /usr/share/spotify/spotify "$@"

[wplagges]

Hi Dreadlord,

Thanks for your answer. I just tryied installing version 1.0.25 but
unfortunatelly the issue persists.
This is the output I get in the command line:


[0324/201701:ERROR:browser_main_loop.cc(203)] Running without the SUID
sandbox! See
https://code.google.com/p/chromium/wiki/LinuxSUIDSandboxDevelopment for
more information on developing with the sandbox on.
[0324/201701:ERROR:main_delegate.cc(764)] Could not load cef_extensions.pak
23:17:03.307 5 [playlist_be_pl4_context.cpp:70 ]
[spotify:user:wplagges:rootlist] Creating context
23:17:03.307 5 [playlist_be_pl4_context.cpp:70 ]
[spotify:user:wplagges:publishedrootlist] Creating context
23:17:03.397 I [dns.cpp:62 ] resolved
apresolve.spotify.com to 194.68.30.50
23:17:03.397 I [dns.cpp:62 ] resolved
apresolve.spotify.com to 194.68.29.53
23:17:03.397 I [dns.cpp:62 ] resolved
apresolve.spotify.com to 194.68.30.83
23:17:03.510 E [offline_key_store.cpp:85 ] Offline: failed to load
key stores, error: sync_error_offline_key_store_file_not_found (7007),
path: /home/wladimir/.cache/spotify/Users/wplagges-user/cached
23:17:03.533 D [gaia_manager.cpp:682 ] GAIA: TIMING(1163453)
GaiaManager::start, _service_status=kServiceStatusStopped
23:17:03.533 D [gaia_manager.cpp:1038 ] GAIA: TIMING(1163453)
GaiaManager::sendSubscribe
23:17:03.533 D [gaia_manager.cpp:344 ] GAIA:
GaiaManager::stateTransition,
kServiceStatusStopped->kServiceStatusInSubscribeTx
23:17:03.567 5 [playlist_be_pl4.cpp:542 ]
synchronizePlaylistContainer 'spotify:user:wplagges:publishedrootlist'
23:17:03.567 3 [playlist_be_pl4_context.cpp:305 ]
[spotify:user:wplagges:publishedrootlist] Synchronization starting: GET
(from revision 0,726f6f7400000000000000000000000000000000)
23:17:03.567 5 [playlist_be_pl4.cpp:542 ]
synchronizePlaylistContainer 'spotify:user:wplagges:rootlist'
23:17:03.568 3 [playlist_be_pl4_context.cpp:305 ]
[spotify:user:wplagges:rootlist] Synchronization starting: GET (from
revision 0,726f6f7400000000000000000000000000000000)
23:17:03.573 I [gaia_hermes_channel.cpp:116 ] GAIA:
GaiaHermesChannel::send, failed query response_code=38
23:17:03.574 5 [playlist_be_pl4_context.cpp:196 ]
[spotify:user:wplagges:publishedrootlist] 'GET' request complete
23:17:03.574 3 [playlist_be_pl4_context.cpp:489 ]
[spotify:user:wplagges:publishedrootlist] synchronization error: non
hermes error
23:17:03.575 3 [playlist_be_pl4_context.cpp:510 ]
[spotify:user:wplagges:publishedrootlist] - transient error, retrying.
23:17:03.575 5 [playlist_be_pl4_context.cpp:196 ]
[spotify:user:wplagges:rootlist] 'GET' request complete
23:17:03.575 3 [playlist_be_pl4_context.cpp:489 ]
[spotify:user:wplagges:rootlist] synchronization error: non hermes error
23:17:03.575 3 [playlist_be_pl4_context.cpp:510 ]
[spotify:user:wplagges:rootlist] - transient error, retrying.
23:17:03.746 I [ap_connection_impl.cpp:489 ] Connecting to AP
sjc1-accesspoint-a83.ap.spotify.com:4070
23:17:03.765 I [dns.cpp:62 ] resolved
sjc1-accesspoint-a83.ap.spotify.com to 194.68.29.84
23:17:03.932 I [ap_connection_impl.cpp:139 ] Connected to AP:
194.68.29.84:4070


Is there any other information that might be useful for debugging?

Thanks,
Wladimir