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Crashing on startup/search issues

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Crashing on startup/search issues

Avatar of Adam
Roadie
2013-07-04 03:29 PM

Hi all,

 

A number of users are experiencing some Spotify issues at the moment - crashing on startup, search not working, etc.

 

Could you help us out by posting the following info:

 

-- Operating system(s) affected

-- Version of Spotify

-- Country

 

Thanks everyone. The more accurate info we can collect the faster we can get this fixed.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
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Avatar of Peter__
Community Legend
2013-11-28 01:29 PM

Have you tried a clean reinstallation @KaNeaS ?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Avatar of freebyte
Casual Listener
2014-12-26 03:36 PM

I ended up finding a solution on this thread!

 

On windows7, it consisted in deleting the cache folder:

C:\Users\Your_username\AppData\Local\Spotify\storage

 

Then spotify started, and stayed open!

 

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Avatar of MattSuda
Spotify Star
Spotify Star
2015-03-01 08:18 AM

@fomite 

 

Try downloading the new version that was just announced

https://news.spotify.com/2015/02/26/desktop-with-lyrics-musixmatch/

Mac: http://download.spotify.com/beta/SpotifyInstaller.zip
PC: http://download.spotify.com/beta/SpotifySetup.exe

You may notice a few features are missing in the new version and Spotify hopes to bring some of those back in a future update.

 

Does it work for you?

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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291 Replies

Avatar of dmorales4
Casual Listener
2013-07-04 03:31 PM

Windows 7 no idea what version, i just redownloaded this morning, im in the US

0 Likes

Avatar of martinmw89
Casual Listener
2013-07-04 03:31 PM

-- Operating system(s) affected: Windows 7 64 bit

-- Version of Spotify: 0.9.1.53.g876fa9df

-- Country: USA

 

Edit: At the moment at least it's working again. Perhaps ungracefully quiting without any sort of error message isn't the best way to handle whatever this error was in the future?

0 Likes

Avatar of Liam
Community Legend
2013-07-04 03:31 PM

I've noticed several threads about this on the community! Can't test though, as I'm at school...

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Avatar of tkg
Casual Listener
2013-07-04 03:31 PM

I am experiencing this on windows 7, Latest version (just reinstalled the program), USA

 

Edit:  Works fine on iPhone 5 running iOS 7 Beta 2

 

Edit 2: Was able to start it again... let's hope it keeps working!!! Thanks for the fast response guys!! 

 

 

Thanks!

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Avatar of Darkmatt
Casual Listener
2013-07-04 03:32 PM

- Windows 7

- newest version

- US

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Avatar of piscotikus
Newbie
2013-07-04 03:32 PM

OS X 10.8.4

Spotify as downloaded 7/4/2013 (won't stay open to find version #, but I reinstalled it this mornong.

Crashes  and closes upon opening.

Avatar of OtisBlue03
Casual Listener
2013-07-04 03:32 PM

Mac OS 10.8.4

USA

Crashing on startup

Avatar of Mythus
Regular
2013-07-04 03:32 PM

Windows 7

0.9.1.53

US

 

iOS 5

.7.1

US

 

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Avatar of Liam
Community Legend
2013-07-04 03:32 PM
@dmorales4 wrote:

Windows 7 no idea what version, i just redownloaded this morning, im in the US

If you can get it open, go to About->Spotify and click the number to copy it 🙂

Liam

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Avatar of OtisBlue03
Casual Listener
2013-07-04 03:33 PM

Same issue,  same system.

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Avatar of percipient
Casual Listener
2013-07-04 03:33 PM

country USA

versions: latest on both windows 7 64 bit and mac 10.8.3

unfortunately i can't even see which version i have b/c it closes too fast for me to check!

 

please have a fix soon!

0 Likes

Avatar of chloemn609
Casual Listener
2013-07-04 03:33 PM

-- Operating system(s) affected:  Mac and iPhone

-- Version of Spotify: Latest

-- Country: US

0 Likes

Avatar of YelloSub
Newbie
2013-07-04 03:33 PM

Crash upon opening.

 

Windows 7 SP1

0 Likes

Avatar of rawbee
Casual Listener
2013-07-04 03:34 PM

OS:

Mac OS X 10.8.2

 

Spotify version:

0.9.1.53.g876fa9df

 

Country

U.S.A.

0 Likes

Avatar of mistajbrown
Casual Listener
2013-07-04 03:34 PM

Mac OSX 10.8.4
Version 0.9.1.53.g876fa9df

USA

0 Likes

Avatar of dmorales4
Casual Listener
2013-07-04 03:34 PM

0.9.1.53.g876fa9df..

0 Likes

Avatar of Fletch82
Casual Listener
2013-07-04 03:34 PM

OSX 10.7.5

Spotify 0.9.1.53.g876fa9df

USA

0 Likes

Avatar of pardalote
Casual Listener
2013-07-04 03:34 PM

Initially search issues and not displaying Overview/Bio info for artsist.

Restarted, now crashing on startup

 

Windows 7

Version 9.1.53 (g876fa9df)

Australia

0 Likes

Avatar of drh
Casual Listener
2013-07-04 03:35 PM

Mac OS X 10.8.4.

Spotify Version 0.9.1.53

United States

 

As of just this minute, the issue seems to be temporarily resolved.

0 Likes

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