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Crashing on startup/search issues

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Crashing on startup/search issues

Hi all,

 

A number of users are experiencing some Spotify issues at the moment - crashing on startup, search not working, etc.

 

Could you help us out by posting the following info:

 

-- Operating system(s) affected

-- Version of Spotify

-- Country

 

Thanks everyone. The more accurate info we can collect the faster we can get this fixed.

--------------------------------------------------------------

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291 Replies

Windows 7 64 bit - Service Pack 1

0.9.1.53

U.S.

 

Haven't had any issues before this update.

OS X 10.6.8

Same problem

 

Mac OS 10.8.4

USA

Crashing on startup - newest version

Both my wife and I are having the same issue. Mine crashes on both OSX and iOS. Her's crashes on iOS.

 

Mac OSX 10.8.4

Latest desktop spotify

USA

 

Both my wife and I have the same phone:

iPhone 5 - 32gb

latest iOS spotify (updated earlier this week)

USA

Carrier is Verizon

same here.. started this morning. tried uninstalling and re-installing.

 

mac 10.7.5 here. 

OS X 10.8.4

Latest version

USA

 

Win 7

Latest version

USA

-- Operating system(s) affected Windows XP

-- Version of Spotify 0.9.1.53

-- Country  US

 

 

same issu same system windows 7 in the usa

 

Hi, my MacBook  Air is having the same problem since the last 15m. 

I am using window's 7... Spotify wont even open..it closes before you can click on anything...Super annoying considering spotify doesnt even have a way of getting ahold of them or anything..completely worthless

– OS X 10.6.8

– most recent or 9.1...

– USA

 

First time ever having a crash on startup issue. First page loads then app disappears. I've deleted and re-installed, same behavior. Please get this sorted out! 

App and playlists are now working for me.

my computer crashes aswell i tried to uninstall the program run on admin .. safe mode .. i did everything i know the problem stills i cant play it from my pc only from my android phone please i need help

 

OS windows 7

Country USA

 

 

NVM it's working again thank god :S i will go crazy without spotify

just did the update, were back running here!

Hey, here's my info:

 

  • OS - Mac OSX 10.8.4
  • Spotify - 0.9.1.53.g876fa9df
  • Country - U.S.

Crashing within 5 seconds. No crash report being issued. Started today on my Macbook pro 2009 (Intel Core 2 Duo).

And mine just started working all of the sudden!
Nevermind I guess!

omg it got fixed yaay love you spotify your the best

seems to be working... for now...

Hi, I am having the same issue on the following configuration:

- Mac OS version: 10.8

- Spotify version 0.9.1.53.g876fa9df

- Australia

 

The app crashes leaving this in the log (while reading playlists, apparently):

13:31:38.279 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom' 'avc1']
13:31:39.238 E [ap_handler_impl.cpp:1735 ] ChannelError(1, 1, link-tracks)

 

Thanks!

Andy.

 

Edit: it is apparently back to normal, I have almost played 2 songs now and it loaded again all of my playlists.

OS: Windows 7 64 bit

Version: 9.1.53

Country: USA

 

I figured out that it only crashes when it is connected to an internet connection. When I have it on offline mode there is no issue, but as soon as it connects it immediately crashes. I've tried reinstalling (multiple times), running as administrator, using compatibility mode, and safe mode with networking. I've also checked to make sure all my drivers are up to date (they are). It was working fine last night and suddenly about an hour (or so) ago it started doing this. If you need more info I'll be happy to throw more up.

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