Crashing on startup/search issues

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Crashing on startup/search issues

Adam
Roadie

Hi all,

 

A number of users are experiencing some Spotify issues at the moment - crashing on startup, search not working, etc.

 

Could you help us out by posting the following info:

 

-- Operating system(s) affected

-- Version of Spotify

-- Country

 

Thanks everyone. The more accurate info we can collect the faster we can get this fixed.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
291 Replies

cryptobox
Casual Listener

Spotify shuts down when I click an artist name or scroll down the discover page

-- Windows 8 Pro 64-bit

-- 0.9.1.57.ge7405149

-- Germany

 

Adam
Roadie

Thanks for the info everyone. For the more technical minded, could you post a few crash logs? Guide for Windows.

 

If you're on Mac, open Terminal and copy this in and hit Enter:

 

/Applications/Spotify.app/Contents/MacOS/Spotify

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

rst-
Regular

Had the problem first time today. Spotify crashed a couple of times on startup, and also when I opened an artist page from search. However, I was able to open an album page straight from a link in a playlist. 

 

I followed the steps to find the crash log, but there was nothing relevant to this.

 

I'm using:

-Windows 7 Ultimate, SP 1

-Spotify version 0.9.1.57.ge7405149

-Finland

Joost2
Roadie

Same is happening here, crashing while browsing the "Discover" page.

 

Already tried to reinstall but problem stays.

 

Found no messages in the log.

 

-- Windows 7 Ultimate 32-bit

--  0.9.1.57.ge7405149

-- The Netherlands

 

EDIT: problem has disapeard

 

 

Fkappa
Regular

Hi Adam,

 

my Spotify started working again like 40 mins ago.

 

Anyway, as soon as it could be interesting to you, I took a look at the Event Viewer and I saw no Error type event. I send you attached the screenshot, as you may see during the time I had the crash problem (12:30 - 13:10 approx) there is no Error type event.

 

Anyway my Spotify is now working.

 

Bye

eventvwr.JPG

potoclips
Music Fan

Hello Adam

 

please find below my terminal copy

 

iMac-de-Emmanuel:~ emc2$ /Applications/Spotify.app/Contents/MacOS/Spotify 12:39:37.510 I [breakpad.cpp:107 ] Registered Breakpad for product: spotify 12:39:37.517 I [translate.cpp:139 ] Reloading language file 2013-09-02 14:39:37.582 Spotify[3660:707] Reachability Flag Status: -- ------- networkStatusForFlags 12:39:37.594 I [translate.cpp:139 ] Reloading language file 12:39:37.596 I [breakpad.cpp:261 ] Searching for crashdumps: /Users/emc2/Library/Caches/com.spotify.client/*.dmp 12:39:37.605 I [breakpad.cpp:219 ] Uploading crash dump: /Users/emc2/Library/Caches/com.spotify.client/0E86B998-2255-4617-B052-A7D65CF63A2B.dmp 2013-09-02 14:39:38.006 Spotify[3660:707] Mac OS version: 10.8 2013-09-02 14:39:38.230 Spotify[3660:707] Reachability Flag Status: -R ------- networkStatusForFlags 12:39:38.394 I [MainView.cpp:1087 ] Registering bundled framework bridge-desktop with version 0.14.0 12:39:38.394 I [MainView.cpp:1087 ] Registering bundled framework import with version 0.1.0 12:39:38.394 I [MainView.cpp:1087 ] Registering bundled framework resources with version 0.3.1 12:39:38.394 I [MainView.cpp:1087 ] Registering bundled framework playlist-framework with version 0.2.0 12:39:38.394 I [MainView.cpp:1087 ] Registering bundled framework shared with version 0.2.1 12:39:38.394 I [MainView.cpp:1087 ] Registering bundled framework social-artist-shared with version 0.1.2 12:39:38.394 I [MainView.cpp:1087 ] Registering bundled framework util with version 0.2.4 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app album with version 0.2.2 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app artist with version 0.5.2 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app bundles with version 1.2.0 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app collection with version 0.0.1 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app error with version 1.0.0 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app feed with version 1.4.10 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app finder with version 1.1.10 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app follow with version 1.0.22 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app home with version 1.5.2 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app html with version 0.1.0 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app install with version 1.0.0 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app notification-popup with version 0.1.8 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app playlist-header with version 1.1.0 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app profile with version 1.6.6 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app radio with version 2.0.11 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app search with version 2.3.1 12:39:38.394 I [MainView.cpp:1084 ] Registering bundled app search-single with version 2.3.1 12:39:38.395 I [MainView.cpp:1084 ] Registering bundled app search-dropdown with version 1.4.3 12:39:38.395 I [MainView.cpp:1084 ] Registering bundled app share with version 1.2.4 12:39:38.395 I [MainView.cpp:1087 ] Registering bundled framework api with version 1.28.0 12:39:38.395 I [MainView.cpp:1087 ] Registering bundled framework api with version 0.2.8 12:39:38.395 I [MainView.cpp:1087 ] Registering bundled framework views with version 1.39.1 12:39:38.395 I [MainView.cpp:1087 ] Registering bundled framework test-utils with version 0.1.0 12:39:38.395 I [MainView.cpp:1087 ] Registering bundled framework unstable with version 0.10.2 12:39:38.395 I [MainView.cpp:1084 ] Registering bundled app discover with version 0.1.0 12:39:38.395 I [MainView.cpp:1084 ] Registering bundled app inspector with version 0.3.1 12:39:38.395 I [MainView.cpp:1087 ] Registering bundled framework logging-utils with version 0.0.8 12:39:38.395 I [MainView.cpp:1087 ] Registering bundled framework recommendations-shared with version 0.1.0 12:39:38.395 I [MainView.cpp:1084 ] Registering bundled app test-runner with version 0.2.1 12:39:38.395 I [MainView.cpp:1087 ] Registering bundled framework cosmos with version 0.0.1 12:39:39.123 I [AppManager.cpp:267 ] Creating instance of the application discover. 12:39:39.147 I [AppManager.cpp:267 ] Creating instance of the application search-dropdown. 12:39:39.162 I [AppManager.cpp:267 ] Creating instance of the application notification-popup. 2013-09-02 14:39:39.165 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:39:39.177 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1156058167:playlist:5W2oeycnlGVef1xbMPgsKa] Synchronization starting: DIFF (from revision 87,2773e7df0b3c878a214158ca7077bf496cefd678) 12:39:39.178 3 [playlist_be_toplist.cpp:212 ] [spotify:user:1172950792:top:tracks] Synchronization starting 2013-09-02 14:39:39.179 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:39:39.179 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:inbox] Synchronization starting: DIFF (from revision 1,0324a72ee7278627785c36b3d267fbff879fb56c) 2013-09-02 14:39:39.180 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:39:39.180 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:purchaselist] Synchronization starting: DIFF (from revision 1,2a2ced964642b1ead68c1d803d07959b07c57a2e) 12:39:39.180 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:collectionrootlist] Synchronization starting: DIFF (from revision 2,147d82e4e0db5848fcd969811882d1f403eb8a09) 2013-09-02 14:39:39.196 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:39:39.200 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:rootlist] Synchronization starting: DIFF (from revision 500,81e3abebdcff674a028134fe9bf58c80168a2ee8) 12:39:39.203 I [offline_manager.cpp:1733 ] Storage has been cleaned 12:39:39.225 3 [playlist_be_toplist.cpp:137 ] [spotify:user:1172950792:top:tracks] Updated 12:39:39.232 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 12:39:39.233 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 12:39:39.235 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 2013-09-02 14:39:39.342 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.554 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.558 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.562 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.566 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.569 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.570 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.571 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.571 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.572 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.574 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.576 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.577 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.578 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.579 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-02 14:39:39.580 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:39:39.600 I [AppManager.cpp:267 ] Creating instance of the application feed. 2013-09-02 14:39:39.664 Spotify[3660:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

 

EOF

Thanks for your feedback.

Pot 'Ô' Man

Richard
Roadie
We've had quite a few reports of this issue being much better now for some users. Could we get any confirmation on here from anyone who's now had the issue resolved for them as well?

Otherwise, keep those reports coming in!
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

potoclips
Music Fan

Hello Richard,

 

My Spotify Desktop is still getting frozen when opening it.

Cheers

Pot 'Ô' Clips

Richard
Roadie

@potoclips wrote:

Hello Richard,

 

My Spotify Desktop is still getting frozen when opening it.

Cheers

Pot 'Ô' Clips


Thanks - we won't be closing the books on this just yet, then.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Blodbad
Casual Listener

I was at work when I had the problem. The problem did seem to go away, or at least I managed to listen to some music. Didn't use the discover window though.

Seems to be working at my home PC now.

 

 

potoclips
Music Fan

Hello Adam, Hello Richard

 

Here are the latest from my iMac ....

 

Terminal and Screenshot

 

Do you think I could reuse sson my Spotify Desktop ?

Thanks for your Support ...

Pot 'Ô' Man

 

Last login: Tue Sep 3 09:09:16 on console unknowne4ce8f669674:~ emc2$ /Applications/Spotify.app/Contents/MacOS/Spotify 07:13:42.891 I [breakpad.cpp:107 ] Registered Breakpad for product: spotify 07:13:42.892 I [translate.cpp:139 ] Reloading language file 2013-09-03 09:13:53.855 Spotify[363:707] Reachability Flag Status: -- ------- networkStatusForFlags 07:13:53.857 I [translate.cpp:139 ] Reloading language file 07:13:53.858 I [breakpad.cpp:261 ] Searching for crashdumps: /Users/emc2/Library/Caches/com.spotify.client/*.dmp 07:13:53.860 I [breakpad.cpp:219 ] Uploading crash dump: /Users/emc2/Library/Caches/com.spotify.client/0F6E98E5-0007-4C52-9810-D6759A4DCBD2.dmp 2013-09-03 09:13:53.989 Spotify[363:707] Mac OS version: 10.8 2013-09-03 09:13:54.130 Spotify[363:707] Reachability Flag Status: -R ------- networkStatusForFlags 07:13:54.194 I [MainView.cpp:1087 ] Registering bundled framework bridge-desktop with version 0.14.0 07:13:54.194 I [MainView.cpp:1087 ] Registering bundled framework import with version 0.1.0 07:13:54.194 I [MainView.cpp:1087 ] Registering bundled framework resources with version 0.3.1 07:13:54.194 I [MainView.cpp:1087 ] Registering bundled framework playlist-framework with version 0.2.0 07:13:54.194 I [MainView.cpp:1087 ] Registering bundled framework shared with version 0.2.1 07:13:54.194 I [MainView.cpp:1087 ] Registering bundled framework social-artist-shared with version 0.1.2 07:13:54.194 I [MainView.cpp:1087 ] Registering bundled framework util with version 0.2.4 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app album with version 0.2.2 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app artist with version 0.5.2 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app bundles with version 1.2.0 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app collection with version 0.0.1 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app error with version 1.0.0 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app feed with version 1.4.10 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app finder with version 1.1.10 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app follow with version 1.0.22 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app home with version 1.5.2 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app html with version 0.1.0 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app install with version 1.0.0 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app notification-popup with version 0.1.8 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app playlist-header with version 1.1.0 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app profile with version 1.6.6 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app radio with version 2.0.11 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app search with version 2.3.1 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app search-single with version 2.3.1 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app search-dropdown with version 1.4.3 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app share with version 1.2.4 07:13:54.195 I [MainView.cpp:1087 ] Registering bundled framework api with version 1.28.0 07:13:54.195 I [MainView.cpp:1087 ] Registering bundled framework api with version 0.2.8 07:13:54.195 I [MainView.cpp:1087 ] Registering bundled framework views with version 1.39.1 07:13:54.195 I [MainView.cpp:1087 ] Registering bundled framework test-utils with version 0.1.0 07:13:54.195 I [MainView.cpp:1087 ] Registering bundled framework unstable with version 0.10.2 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app discover with version 0.1.0 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app inspector with version 0.3.1 07:13:54.195 I [MainView.cpp:1087 ] Registering bundled framework logging-utils with version 0.0.8 07:13:54.195 I [MainView.cpp:1087 ] Registering bundled framework recommendations-shared with version 0.1.0 07:13:54.195 I [MainView.cpp:1084 ] Registering bundled app test-runner with version 0.2.1 07:13:54.195 I [MainView.cpp:1087 ] Registering bundled framework cosmos with version 0.0.1 07:13:54.628 I [AppManager.cpp:267 ] Creating instance of the application discover. 07:13:54.640 I [AppManager.cpp:267 ] Creating instance of the application search-dropdown. 07:13:54.653 I [AppManager.cpp:267 ] Creating instance of the application notification-popup. 2013-09-03 09:13:54.655 Spotify[363:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 07:13:54.658 3 [playlist_be_toplist.cpp:212 ] [spotify:user:1172950792:top:tracks] Synchronization starting 2013-09-03 09:13:54.659 Spotify[363:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 07:13:54.659 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:inbox] Synchronization starting: DIFF (from revision 1,0324a72ee7278627785c36b3d267fbff879fb56c) 07:13:54.661 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1156058167:playlist:5W2oeycnlGVef1xbMPgsKa] Synchronization starting: DIFF (from revision 87,2773e7df0b3c878a214158ca7077bf496cefd678) 2013-09-03 09:13:54.661 Spotify[363:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 07:13:54.662 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:purchaselist] Synchronization starting: DIFF (from revision 1,2a2ced964642b1ead68c1d803d07959b07c57a2e) 07:13:54.662 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:collectionrootlist] Synchronization starting: DIFF (from revision 2,147d82e4e0db5848fcd969811882d1f403eb8a09) 07:13:54.665 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:publishedrootlist] Synchronization starting: DIFF (from revision 394,c21f1a9b55c4923658ed66765170a9e29b289c05) 2013-09-03 09:13:54.676 Spotify[363:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 07:13:54.693 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 07:13:54.693 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 07:13:54.693 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 07:13:54.697 I [offline_manager.cpp:1733 ] Storage has been cleaned 07:13:54.715 3 [playlist_be_toplist.cpp:137 ] [spotify:user:1172950792:top:tracks] Updated 2013-09-03 09:13:54.720 Spotify[363:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

 

 

Capture d’écran 2013-09-03 à 09.12.12.png

stians
Casual Listener

Still crashing here

Using the Pitchfork App, not sure if that's the problem though

 

Spotify version 0.9.1.57.ge7405149

Premium Account

Windows version: Win 7 Professional 64-bit - Service Pack 1

 

Regards

Stian S, Oslo

potoclips
Music Fan

Hallo Adam, Hello Richard,

 

Here are the news of the day from  the Terminal <;)

Nothing changes on the Screenshot

Cheers

Pot 'Ô' Man

 

Last login: Wed Sep 4 09:19:28 on console iMac-de-Emmanuel:~ emc2$ /Applications/Spotify.app/Contents/MacOS/Spotify 07:22:11.407 I [breakpad.cpp:107 ] Registered Breakpad for product: spotify 07:22:11.409 I [translate.cpp:139 ] Reloading language file 2013-09-04 09:22:11.436 Spotify[303:707] Reachability Flag Status: -- ------- networkStatusForFlags 07:22:11.439 I [translate.cpp:139 ] Reloading language file 07:22:11.440 I [breakpad.cpp:261 ] Searching for crashdumps: /Users/emc2/Library/Caches/com.spotify.client/*.dmp 07:22:11.449 I [breakpad.cpp:219 ] Uploading crash dump: /Users/emc2/Library/Caches/com.spotify.client/11066938-1A2B-43E5-BF7A-8D982B916FA3.dmp 2013-09-04 09:22:11.589 Spotify[303:707] Mac OS version: 10.8 2013-09-04 09:22:11.741 Spotify[303:707] Reachability Flag Status: -R ------- networkStatusForFlags 07:22:11.810 I [MainView.cpp:1087 ] Registering bundled framework bridge-desktop with version 0.14.0 07:22:11.810 I [MainView.cpp:1087 ] Registering bundled framework import with version 0.1.0 07:22:11.810 I [MainView.cpp:1087 ] Registering bundled framework resources with version 0.3.1 07:22:11.810 I [MainView.cpp:1087 ] Registering bundled framework playlist-framework with version 0.2.0 07:22:11.810 I [MainView.cpp:1087 ] Registering bundled framework shared with version 0.2.1 07:22:11.810 I [MainView.cpp:1087 ] Registering bundled framework social-artist-shared with version 0.1.2 07:22:11.810 I [MainView.cpp:1087 ] Registering bundled framework util with version 0.2.4 07:22:11.810 I [MainView.cpp:1084 ] Registering bundled app album with version 0.2.2 07:22:11.810 I [MainView.cpp:1084 ] Registering bundled app artist with version 0.5.2 07:22:11.810 I [MainView.cpp:1084 ] Registering bundled app bundles with version 1.2.0 07:22:11.810 I [MainView.cpp:1084 ] Registering bundled app collection with version 0.0.1 07:22:11.810 I [MainView.cpp:1084 ] Registering bundled app error with version 1.0.0 07:22:11.810 I [MainView.cpp:1084 ] Registering bundled app feed with version 1.4.10 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app finder with version 1.1.10 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app follow with version 1.0.22 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app home with version 1.5.2 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app html with version 0.1.0 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app install with version 1.0.0 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app notification-popup with version 0.1.8 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app playlist-header with version 1.1.0 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app profile with version 1.6.6 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app radio with version 2.0.11 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app search with version 2.3.1 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app search-single with version 2.3.1 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app search-dropdown with version 1.4.3 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app share with version 1.2.4 07:22:11.811 I [MainView.cpp:1087 ] Registering bundled framework api with version 1.28.0 07:22:11.811 I [MainView.cpp:1087 ] Registering bundled framework api with version 0.2.8 07:22:11.811 I [MainView.cpp:1087 ] Registering bundled framework views with version 1.39.1 07:22:11.811 I [MainView.cpp:1087 ] Registering bundled framework test-utils with version 0.1.0 07:22:11.811 I [MainView.cpp:1087 ] Registering bundled framework unstable with version 0.10.2 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app discover with version 0.1.0 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app inspector with version 0.3.1 07:22:11.811 I [MainView.cpp:1087 ] Registering bundled framework logging-utils with version 0.0.8 07:22:11.811 I [MainView.cpp:1087 ] Registering bundled framework recommendations-shared with version 0.1.0 07:22:11.811 I [MainView.cpp:1084 ] Registering bundled app test-runner with version 0.2.1 07:22:11.811 I [MainView.cpp:1087 ] Registering bundled framework cosmos with version 0.0.1 07:22:12.376 I [AppManager.cpp:267 ] Creating instance of the application discover. 07:22:12.391 I [AppManager.cpp:267 ] Creating instance of the application search-dropdown. 07:22:12.406 I [AppManager.cpp:267 ] Creating instance of the application notification-popup. 2013-09-04 09:22:12.408 Spotify[303:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 07:22:12.413 3 [playlist_be_toplist.cpp:212 ] [spotify:user:1172950792:top:tracks] Synchronization starting 2013-09-04 09:22:12.414 Spotify[303:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 07:22:12.414 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:inbox] Synchronization starting: DIFF (from revision 1,0324a72ee7278627785c36b3d267fbff879fb56c) 2013-09-04 09:22:12.414 Spotify[303:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 07:22:12.415 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:purchaselist] Synchronization starting: DIFF (from revision 1,2a2ced964642b1ead68c1d803d07959b07c57a2e) 07:22:12.417 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1156058167:playlist:5W2oeycnlGVef1xbMPgsKa] Synchronization starting: DIFF (from revision 87,2773e7df0b3c878a214158ca7077bf496cefd678) 07:22:12.420 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:publishedrootlist] Synchronization starting: DIFF (from revision 394,c21f1a9b55c4923658ed66765170a9e29b289c05) 2013-09-04 09:22:12.431 Spotify[303:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 07:22:12.433 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:rootlist] Synchronization starting: DIFF (from revision 500,81e3abebdcff674a028134fe9bf58c80168a2ee8) 07:22:12.434 I [offline_manager.cpp:1733 ] Storage has been cleaned 07:22:12.436 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 07:22:12.436 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 07:22:12.436 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 07:22:12.452 3 [playlist_be_toplist.cpp:137 ] [spotify:user:1172950792:top:tracks] Updated 2013-09-04 09:22:12.463 Spotify[303:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-04 09:22:12.464 Spotify[303:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-04 09:22:12.465 Spotify[303:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-04 09:22:12.468 Spotify[303:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

user-removed
Not applicable

Today it played about 10 songs without crashing, which was better than usual. I paused it and then went to work, after work I pressed play and it played about 30 seconds and then disappeared.  No error message, no crash detected in the event logs.

 

Windows 8 64-bit, Spotify 0.9.1.57.ge7405149.rediculousversionnumbers.638204.3244.3.2.868583028.xldeluxe504039.maybeyourjuniordevelopersneedlongerversionnumbers

 

potoclips
Music Fan

Full name : Pot Ô Clips

Username : 1172950792
Country : Suisse
Internet Provider : Swisscom
 
My Operating System : OS X Version 10.8.4 Build 12E55
My Spotify Desktop Version : Spotify 0.9. 1.57
 
Description
I can't open Spotify Client/Server on my iMac anymore.
Once clicking on the icon, the Spotify Window is appearing and is getting frozen.
Then nothing else ...
Detailed description
1. I click on the Spotify Icon
2. I wait, I Wait, I wait
3. I have already desinstalled and reinstalled Spotify, restarted my iMac
4. Still frozen at the launch of Spotify
 
What I expected to happen
Getting Spotify Desktop open, up and running !
 
What actually happened
Spotify is frozen, playlist partially displayed and downloaded
 
P.S. : By the way, just before this issue, there were an IPV (4-6) issue with Swisscom...). They switch back my internet connection from IPV6 to IPV4 caus they were issues at the moment with most of the internet sites.
 
Mac: /Applications/Spotify.app/Contents/MacOS/Spotify 
 
Last login: Wed Sep 4 09:21:47 on ttys000 iMac-de-Emmanuel:~ emc2$ /Applications/Spotify.app/Contents/MacOS/Spotify 12:07:22.791 I [breakpad.cpp:107 ] Registered Breakpad for product: spotify 12:07:22.791 I [translate.cpp:139 ] Reloading language file 2013-09-05 14:07:22.818 Spotify[5625:707] Reachability Flag Status: -- ------- networkStatusForFlags 12:07:22.820 I [translate.cpp:139 ] Reloading language file 12:07:22.821 I [breakpad.cpp:261 ] Searching for crashdumps: /Users/emc2/Library/Caches/com.spotify.client/*.dmp 12:07:22.823 I [breakpad.cpp:219 ] Uploading crash dump: /Users/emc2/Library/Caches/com.spotify.client/28364316-5E6F-48C3-90FC-5AA91BDBC7A2.dmp 2013-09-05 14:07:22.973 Spotify[5625:707] Mac OS version: 10.8 2013-09-05 14:07:23.119 Spotify[5625:707] Reachability Flag Status: -R ------- networkStatusForFlags 12:07:23.175 I [MainView.cpp:1087 ] Registering bundled framework bridge-desktop with version 0.14.0 12:07:23.175 I [MainView.cpp:1087 ] Registering bundled framework import with version 0.1.0 12:07:23.175 I [MainView.cpp:1087 ] Registering bundled framework resources with version 0.3.1 12:07:23.175 I [MainView.cpp:1087 ] Registering bundled framework playlist-framework with version 0.2.0 12:07:23.175 I [MainView.cpp:1087 ] Registering bundled framework shared with version 0.2.1 12:07:23.175 I [MainView.cpp:1087 ] Registering bundled framework social-artist-shared with version 0.1.2 12:07:23.175 I [MainView.cpp:1087 ] Registering bundled framework util with version 0.2.4 12:07:23.175 I [MainView.cpp:1084 ] Registering bundled app album with version 0.2.2 12:07:23.175 I [MainView.cpp:1084 ] Registering bundled app artist with version 0.5.2 12:07:23.175 I [MainView.cpp:1084 ] Registering bundled app bundles with version 1.2.0 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app collection with version 0.0.1 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app error with version 1.0.0 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app feed with version 1.4.10 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app finder with version 1.1.10 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app follow with version 1.0.22 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app home with version 1.5.2 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app html with version 0.1.0 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app install with version 1.0.0 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app notification-popup with version 0.1.8 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app playlist-header with version 1.1.0 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app profile with version 1.6.6 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app radio with version 2.0.11 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app search with version 2.3.1 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app search-single with version 2.3.1 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app search-dropdown with version 1.4.3 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app share with version 1.2.4 12:07:23.176 I [MainView.cpp:1087 ] Registering bundled framework api with version 1.28.0 12:07:23.176 I [MainView.cpp:1087 ] Registering bundled framework api with version 0.2.8 12:07:23.176 I [MainView.cpp:1087 ] Registering bundled framework views with version 1.39.1 12:07:23.176 I [MainView.cpp:1087 ] Registering bundled framework test-utils with version 0.1.0 12:07:23.176 I [MainView.cpp:1087 ] Registering bundled framework unstable with version 0.10.2 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app discover with version 0.1.0 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app inspector with version 0.3.1 12:07:23.176 I [MainView.cpp:1087 ] Registering bundled framework logging-utils with version 0.0.8 12:07:23.176 I [MainView.cpp:1087 ] Registering bundled framework recommendations-shared with version 0.1.0 12:07:23.176 I [MainView.cpp:1084 ] Registering bundled app test-runner with version 0.2.1 12:07:23.176 I [MainView.cpp:1087 ] Registering bundled framework cosmos with version 0.0.1 12:07:23.662 I [AppManager.cpp:267 ] Creating instance of the application discover. 12:07:23.676 I [AppManager.cpp:267 ] Creating instance of the application search-dropdown. 12:07:23.690 I [AppManager.cpp:267 ] Creating instance of the application notification-popup. 2013-09-05 14:07:23.692 Spotify[5625:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:07:23.699 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1156058167:playlist:5W2oeycnlGVef1xbMPgsKa] Synchronization starting: DIFF (from revision 87,2773e7df0b3c878a214158ca7077bf496cefd678) 2013-09-05 14:07:23.699 Spotify[5625:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:07:23.700 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:purchaselist] Synchronization starting: DIFF (from revision 1,2a2ced964642b1ead68c1d803d07959b07c57a2e) 2013-09-05 14:07:23.700 Spotify[5625:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:07:23.700 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:inbox] Synchronization starting: DIFF (from revision 1,0324a72ee7278627785c36b3d267fbff879fb56c) 12:07:23.700 3 [playlist_be_toplist.cpp:212 ] [spotify:user:1172950792:top:tracks] Synchronization starting 12:07:23.704 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:publishedrootlist] Synchronization starting: DIFF (from revision 394,c21f1a9b55c4923658ed66765170a9e29b289c05) 2013-09-05 14:07:23.715 Spotify[5625:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:07:23.718 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:rootlist] Synchronization starting: DIFF (from revision 500,81e3abebdcff674a028134fe9bf58c80168a2ee8) 12:07:23.720 I [offline_manager.cpp:1733 ] Storage has been cleaned 12:07:23.721 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 12:07:23.721 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 12:07:23.721 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 12:07:23.737 3 [playlist_be_toplist.cpp:137 ] [spotify:user:1172950792:top:tracks] Updated 2013-09-05 14:07:23.741 Spotify[5625:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-05 14:07:23.750 Spotify[5625:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-05 14:07:23.750 Spotify[5625:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-05 14:07:23.752 Spotify[5625:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-09-05 14:07:23.753 Spotify[5625:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
Capture d’écran 2013-09-03 à 09.12.12.png

Smoltron
Casual Listener

 

Crashes always, sometimes after 1 minute, sometimes after 2 hours.

 

Windows 7 64 bit

0.9.1.57.ge7405149

Finland

 

Crashes also in my another Windows 7 computer.

 

Do not crash on Linux preview, but there are other problems, such as content area network performance.

daybowbow
Music Fan

I'm having this issue consistently as well, it's posted on another thread on the forum.

 

First started as soon as it opened, then progressed to crashing after playing halfway through a song or two, now its crashing everytime I open Spotify again (everytime).

 

OS X 10.7.5
Spotify v0.9.1.57
USA

 

Here last few logs of the log.. Not sure what to make of the JavaScript error:

 

 

9/5/13 11:27:57.231 PM [0x0-0x199199].com.spotify.client: 03:27:57.231 I [MainView.cpp:7183 ] Load complete (0) url: sp://12af0369e5d236d4dee854c274fb4d22292b904f.discover/index.html
9/5/13 11:27:59.025 PM [0x0-0x199199].com.spotify.client: 03:27:59.024 I [<console>:0 ] Unsafe JavaScript attempt to access frame with URL sp://12af0369e5d236d4dee854c274fb4d22292b904f.discover/index.html from frame with URL http://f3-ww.efsharp-campaigns.com/campaign/cm-hpto-v0/index.php?id=hpto521f903f44d30. The frame requesting access has a protocol of 'http', the frame being accessed has a protocol of 'sp'. Protocols must match.
9/5/13 11:27:59.581 PM com.apple.launchd.peruser.501: ([0x0-0x199199].com.spotify.client[1897]) Exited with code: 1

 

Peter__
Community Legend

Looks like a mistake in the code for an advert possibly? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Norz
Regular
Solved by deleting some spotify folders (you will lose your preferences):
 

@Norz wrote:

I get the same on Mac OS 10.6.8. 

Deleted then reinstalled Spotify, still crashing everytime at launch. :((((

 

> My Mac version crashes everytime i open up Spotify.This is getting really anotting. It works sometimes, sometimes it doesnt. I pay for Spotify and this is not acceptable. SPOTIFY, is there any fix for this?


jcoon111
Regular

@Norz wrote:
Solved by deleting some spotify folders (you will lose your preferences):
 


Worked like a charm. Thank you for posting. 

 

EditWorked once, then eventually crashed again. Problem not solved, and is happening on two separate computers (Windows and Mac), in different locations (11 miles apart).

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