Crashing on startup/search issues

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Crashing on startup/search issues

Adam
Roadie

Hi all,

 

A number of users are experiencing some Spotify issues at the moment - crashing on startup, search not working, etc.

 

Could you help us out by posting the following info:

 

-- Operating system(s) affected

-- Version of Spotify

-- Country

 

Thanks everyone. The more accurate info we can collect the faster we can get this fixed.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
3 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Peter__
Community Legend

Have you tried a clean reinstallation @KaNeaS ?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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View solution in original post

Solution!

freebyte
Casual Listener

I ended up finding a solution on this thread!

 

On windows7, it consisted in deleting the cache folder:

C:\Users\Your_username\AppData\Local\Spotify\storage

 

Then spotify started, and stayed open!

 

View solution in original post

Solution!

MattSuda
Rock Star 24
Rock Star 24

@fomite 

 

Try downloading the new version that was just announced

https://news.spotify.com/2015/02/26/desktop-with-lyrics-musixmatch/

Mac: http://download.spotify.com/beta/SpotifyInstaller.zip
PC: http://download.spotify.com/beta/SpotifySetup.exe

You may notice a few features are missing in the new version and Spotify hopes to bring some of those back in a future update.

 

Does it work for you?

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

291 Replies

dmorales4
Casual Listener

Windows 7 no idea what version, i just redownloaded this morning, im in the US

martinmw89
Casual Listener

-- Operating system(s) affected: Windows 7 64 bit

-- Version of Spotify: 0.9.1.53.g876fa9df

-- Country: USA

 

Edit: At the moment at least it's working again. Perhaps ungracefully quiting without any sort of error message isn't the best way to handle whatever this error was in the future?

Liam
Community Legend

I've noticed several threads about this on the community! Can't test though, as I'm at school...

tkg
Casual Listener

I am experiencing this on windows 7, Latest version (just reinstalled the program), USA

 

Edit:  Works fine on iPhone 5 running iOS 7 Beta 2

 

Edit 2: Was able to start it again... let's hope it keeps working!!! Thanks for the fast response guys!! 

 

 

Thanks!

Darkmatt
Casual Listener

- Windows 7

- newest version

- US

piscotikus
Newbie

OS X 10.8.4

Spotify as downloaded 7/4/2013 (won't stay open to find version #, but I reinstalled it this mornong.

Crashes  and closes upon opening.

OtisBlue03
Casual Listener

Mac OS 10.8.4

USA

Crashing on startup

Mythus
Regular

Windows 7

0.9.1.53

US

 

iOS 5

.7.1

US

 

Liam
Community Legend

@dmorales4 wrote:

Windows 7 no idea what version, i just redownloaded this morning, im in the US


If you can get it open, go to About->Spotify and click the number to copy it 🙂

Liam

OtisBlue03
Casual Listener

Same issue,  same system.

percipient
Casual Listener

country USA

versions: latest on both windows 7 64 bit and mac 10.8.3

unfortunately i can't even see which version i have b/c it closes too fast for me to check!

 

please have a fix soon!

chloemn609
Casual Listener

-- Operating system(s) affected:  Mac and iPhone

-- Version of Spotify: Latest

-- Country: US

YelloSub
Newbie

Crash upon opening.

 

Windows 7 SP1

rawbee
Casual Listener

OS:

Mac OS X 10.8.2

 

Spotify version:

0.9.1.53.g876fa9df

 

Country

U.S.A.

mistajbrown
Casual Listener

Mac OSX 10.8.4
Version 0.9.1.53.g876fa9df

USA

dmorales4
Casual Listener

0.9.1.53.g876fa9df..

Fletch82
Casual Listener

OSX 10.7.5

Spotify 0.9.1.53.g876fa9df

USA

pardalote
Casual Listener

Initially search issues and not displaying Overview/Bio info for artsist.

Restarted, now crashing on startup

 

Windows 7

Version 9.1.53 (g876fa9df)

Australia

drh
Casual Listener

Mac OS X 10.8.4.

Spotify Version 0.9.1.53

United States

 

As of just this minute, the issue seems to be temporarily resolved.

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