Crashing on startup/search issues

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Crashing on startup/search issues

Adam
Roadie

Hi all,

 

A number of users are experiencing some Spotify issues at the moment - crashing on startup, search not working, etc.

 

Could you help us out by posting the following info:

 

-- Operating system(s) affected

-- Version of Spotify

-- Country

 

Thanks everyone. The more accurate info we can collect the faster we can get this fixed.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
291 Replies

jcade
Newbie

Windows 7 64 bit - Service Pack 1

0.9.1.53

U.S.

 

Haven't had any issues before this update.

Donzo
Newbie

OS X 10.6.8

Burnapaperzach
Casual Listener

Same problem

 

Mac OS 10.8.4

USA

Crashing on startup - newest version

thatoneguy1204
Newbie

Both my wife and I are having the same issue. Mine crashes on both OSX and iOS. Her's crashes on iOS.

 

Mac OSX 10.8.4

Latest desktop spotify

USA

 

Both my wife and I have the same phone:

iPhone 5 - 32gb

latest iOS spotify (updated earlier this week)

USA

Carrier is Verizon

ipekozil
Newbie

same here.. started this morning. tried uninstalling and re-installing.

 

mac 10.7.5 here. 

beyondcxl
Casual Listener

OS X 10.8.4

Latest version

USA

 

Win 7

Latest version

USA

alv4
Roadie

-- Operating system(s) affected Windows XP

-- Version of Spotify 0.9.1.53

-- Country  US

 

 

ane1low
Casual Listener

same issu same system windows 7 in the usa

 

urbangipsy
Casual Listener

Hi, my MacBook  Air is having the same problem since the last 15m. 

michaelryder
Newbie

I am using window's 7... Spotify wont even open..it closes before you can click on anything...Super annoying considering spotify doesnt even have a way of getting ahold of them or anything..completely worthless

hackkerouac
Casual Listener

– OS X 10.6.8

– most recent or 9.1...

– USA

 

First time ever having a crash on startup issue. First page loads then app disappears. I've deleted and re-installed, same behavior. Please get this sorted out! 

Mythus
Regular

App and playlists are now working for me.

kenshin20
Newbie

my computer crashes aswell i tried to uninstall the program run on admin .. safe mode .. i did everything i know the problem stills i cant play it from my pc only from my android phone please i need help

 

OS windows 7

Country USA

 

 

NVM it's working again thank god :S i will go crazy without spotify

dmorales4
Casual Listener

just did the update, were back running here!

LuisSalinas
Casual Listener

Hey, here's my info:

 

  • OS - Mac OSX 10.8.4
  • Spotify - 0.9.1.53.g876fa9df
  • Country - U.S.

Crashing within 5 seconds. No crash report being issued. Started today on my Macbook pro 2009 (Intel Core 2 Duo).

mistajbrown
Casual Listener

And mine just started working all of the sudden!
Nevermind I guess!

ane1low
Casual Listener

omg it got fixed yaay love you spotify your the best

percipient
Casual Listener

seems to be working... for now...

andyepx
Newbie

Hi, I am having the same issue on the following configuration:

- Mac OS version: 10.8

- Spotify version 0.9.1.53.g876fa9df

- Australia

 

The app crashes leaving this in the log (while reading playlists, apparently):

13:31:38.279 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom' 'avc1']
13:31:39.238 E [ap_handler_impl.cpp:1735 ] ChannelError(1, 1, link-tracks)

 

Thanks!

Andy.

 

Edit: it is apparently back to normal, I have almost played 2 songs now and it loaded again all of my playlists.

Alexoren
Casual Listener

OS: Windows 7 64 bit

Version: 9.1.53

Country: USA

 

I figured out that it only crashes when it is connected to an internet connection. When I have it on offline mode there is no issue, but as soon as it connects it immediately crashes. I've tried reinstalling (multiple times), running as administrator, using compatibility mode, and safe mode with networking. I've also checked to make sure all my drivers are up to date (they are). It was working fine last night and suddenly about an hour (or so) ago it started doing this. If you need more info I'll be happy to throw more up.

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