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Discover weekly playlist not updating

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Discover weekly playlist not updating

jemmay13

I'm having trouble with my discover weekly playlist, it's stopped updating every week and I don't know how to fix it. It's been a month now with the same songs and won't update. Please help!

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osornios

Hey @zfalen @mich41 @ikelman @ilikealliterati

 

Could you please post the Spotify URI / link of your DW playlist? I could pass it on to the right team so it can hopefully get fixed.
 

You need to go to your Discover Weekly playlist in your Desktop Spotify. Put your mouse pointer over the title and right click it. In there, the option will appear to 'Copy Spotify URI' and paste it here.

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Jack

Hey all, 


This should be fixed now. As of today, you should be seeing a fresh Discover Weekly.


Let us know if you're still having any hiccups, and we'll continue to help out. Otherwise, happy listening!

 

Thanks,

 

Jack

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osornios

@parkerchard

 

Try streaming more this week, and see if next monday you get new recommendations. If you don't, I'll ask for help. 🙂

 

Let me know how it goes.

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osornios

@platypus-man

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

Logout of your account in the app and be sure to use that username, instead of your email address, to login to your account.

 

If that doesn't do it, you should try deleting and reinstalling the app. Hopefully that'll fix the issue.

 

Check out what I get when I access your DW you provided (don't mind the french in the description)

 

Screenshot from 2017-10-20 17-23-21.png

 

Hope it helps. 🙂

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165 Replies

lim_ah

I'm having the same problem - last update was 2016-03-06, and when I go to https://play.spotify.com/discover and try viewing it from there I get "The playlist failed to load".

 

Using Windows 10, Spotify version 1.0.25.127.g58007b4c. Tried uninstalling my iOS app and reinstalling and now it doesn't load there too.

jamieburr123

Same problem on a mac, re my posting titled "Re: Discover weekly wouldn't update, now doesn't load".

 

This has been going on for two months or more, and what's really frustrating is that I can't communicate with Spotify. Is there anyone there>?

Swanny
Hey guys, I'll escalate this to the Spotify staff to try and get a solution for you.

I'll post back when I get a response!

Swanny
Hi all, can someone please provide a screenshot of the error message they're getting when they try to load the Discover Weekly playlist through the "Discover" section?

Thanks!

lim_ah

Screenshot from Spotify Windows applicationScreenshot from Spotify Windows applicationScreenshot from Spotify Web Player in ChromeScreenshot from Spotify Web Player in Chrome

Swanny
Thanks @lim_ah, appreciate it! I've forwarded those onto the Spotify staff for you.

jamieburr123

Appreciate anything you can do for us. I get a different screen when I get to Discover Weekly through Discover, it loads but with the one that was updated 9 days ago. I had no updates for 7 weeks, then this one, and none since.

 

Cheers

 

 

Screen Shot 2016-04-06 at 3.12.52 PM.png

jemmay13

Yay it's finally updated this week! Anyone elses working now? Don't know if this was related, but I had the 'available offline' button on when it wasn't updating, I turned it off a few days ago and now it has updated. Maybe it has to be off to update? Unsure.

lim_ah

Another Monday and mine's still stuck... I don't have 'Available Offfline' selected for the Discover Weekly playlist.

evilpiratebunny

I'm having exactly the same issue. Discover Weekly has been giving me the playlist failed to load error message since I tried to check it last week, and it is still having the same issue today. On my web player, it just is listed as "by Spotify."

 

If I click on Discover Weekly from https://play.spotify.com/discover, nothing happens. All other playlists work perfectly.

 

I tried to use the Windows app instead to see if that would work out any better, but for some reason that Discover Weekly playlist is from January 11th, and it won't update at all.

 

I'm a free user on Windows 8.1, and I pretty much only use the web player on Firefox.

 

I miss my Discover Weekly. I hope this gets fixed soon.

osornios

@evilpiratebunny

 

Try this in the Desktop app:

Log out of Spotify and then close the program.
Browse to the cache. The default location should be C:\Users\%Username%\AppData\Local\Spotify\Storage and delete everything inside the folder.
Delete the folder C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\ There is a folder for each profile that has been logged into Spotify on that computer account.
Start Spotify, login and the playlist should update.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

lim_ah

I tried the solution posted by Osornios and now I've got a playlist called 'Loading... by Spotify'... Discover Weekly doesn't load at all for me now...

betty_anne
Stuck in the same scenario

KatesHere
Hello @betty_anne and welcome to the community!

Would you mind pasting the Spotify URl to your Discover Weekly playlist to pass along to the right team?

K
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betty_anne
Hi @kateshere

spotify:user:spotifydiscover:playlist:1fSkdueMT2XqGlJVWZ9Rch

Let me know if that covers it.
Bryce.

KatesHere

Hey again @betty_anne 

 

The list is on the team's hands for now 🙂 Give them a couple of days to do their magic and you should have it updated soon!

 

K

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betty_anne
The playlist is back! Thanks for the help!

lim_ah

Mine still doesn't load... It's been 3 weeks since I first commented on this thread - can someone look into it please? spotify:user:spotifydiscover:playlist:0IPFjSjPJga1uxdvvdY3kV

KatesHere
Hey there @lim_ah

I've passed on the link to the Team 🙂 They should fix it soon.

Let me know how it worked!
K
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