Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
5479 Views
1 replies
0 likes

5479 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
7478 Views
1 replies
0 likes

7478 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
5114 Views
1 replies
3 likes

5114 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
42760 Views
19 replies
1 likes
music stops

42760 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
167360 Views
0 replies
35 likes
Mac

167360 Views
0 replies
35 likes

Superuser Contribution "Liked Songs" Playlist doesn't include all the tracks I've liked

PlanPremiumCountryUSADeviceMacbook ProOperating SystemOSX Catalina My Question or IssueI recently "liked" a bunch of tracks in a playlist. If I view an album with some of these tracks, a green heart appears next to them as expected. However, they don...

pnut
Roadie
Plan Premium Country USA Device Macbook Pro Operating System OSX Catalina My Question or Issue I recently "liked" a bunch of tracks in a playlist. If I view an album with some of the...
2021-05-23 8:43:39 PM
2021-06-03 4:21:14 PM
Alex
Spotify Legend
620 Views
3 replies
0 likes

620 Views
3 replies
0 likes

Superuser Contribution Spotify stopped finding tracks in local files after switching to a new computer

Spotify stopped finding tracks in local files after switching to a new computer. Although it continues to show and play local tracks added before the transition.I tried the solutions indicated on this resource but nothing helped. Local tracks are ver...

StrongTequila
Casual Listener
Spotify stopped finding tracks in local files after switching to a new computer. Although it continues to show and play local tracks added before the transition. I tried the solutions indicated on t...
2021-05-25 12:51:40 PM
2021-06-02 9:51:05 AM
Mihail
Spotify Legend
708 Views
5 replies
0 likes

708 Views
5 replies
0 likes

Superuser Contribution bugs after Big Sur update?

PlanPremiumCountryIndonesia DeviceMacbook Pro Retina Early 2015Operating SystemMac OS Big Sur 11.4 Before I updated to Big Sur 11.4, my spotify was running fine, but then this morning there was the something went wrong notification and button to relo...

farhan1517
Visitor
Plan Premium Country Indonesia Device Macbook Pro Retina Early 2015 Operating System Mac OS Big Sur 11.4 Before I updated to Big Sur 11.4, my spotify was running fine, but the...
2021-05-29 4:15:35 PM
2021-05-30 7:03:24 PM
Novy
Moderator
930 Views
1 replies
0 likes
Big Sur
black screen

930 Views
1 replies
0 likes

Superuser Contribution Friends list sometimes does not load in Desktop App

Operating SystemMacOS BigSur 11.4 My Question or IssueLately, when I open up my Spotify Desktop app from my task bar, the friends list is not visible immediately. I have to restart the app to rectify the issue. Was there a recent update?

izastella
Casual Listener
Operating System MacOS BigSur 11.4 My Question or Issue Lately, when I open up my Spotify Desktop app from my task bar, the friends list is not visible immediately. I have to restart the a...
2021-05-28 9:51:14 PM
2021-05-30 10:26:19 AM
Ivan
Spotify Legend
490 Views
1 replies
0 likes

490 Views
1 replies
0 likes

Superuser Contribution Can Not Make Playlist Public

Hi, I have looked into every possible source, I can't seem to find the reason, I have the option of making the playlist public but when I do it reverts back and does not make it public, its not collaborative, its not stared, my settings are not messi...

zan3y
Regular
Hi, I have looked into every possible source, I can't seem to find the reason, I have the option of making the playlist public but when I do it reverts back and does not make it public, its not colla...
2014-11-14 11:24:59 AM
2021-05-30 9:39:35 AM
Alex
Spotify Legend
4066 Views
8 replies
0 likes
Mac

4066 Views
8 replies
0 likes

Solved!!Superuser Contribution Wrong Status Bar display in Traditional Chinese

PlanPremiumCountryTaiwan Device(MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports))Operating System(macOS Catalina 10.15.7) My Question or IssueJust found a small bug in Status Bar section, I think the scenario is like this: - In English, the i18n ...

tvpsh2020
Casual Listener
Plan Premium Country Taiwan Device (MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)) Operating System (macOS Catalina 10.15.7) My Question or Issue Just found a small bu...
2021-05-27 5:19:44 AM
2021-05-29 8:26:40 PM
Novy
Moderator
604 Views
1 replies
0 likes

604 Views
1 replies
0 likes

Superuser Contribution Can't see all my Facebook friends in Friends List on Desktop

PlanPremiumCountryFrance DeviceMacBook Air 2020, Asus rog flow x13Operating SystemWindows 10, macOS 11.3.1 (20E241) My Question or Issue:Hi,I can't see my Friends Activity, but when I click on Connect to Facebook, I can see all my Facebook friend tha...

Sam37120
Newbie
Plan Premium Country France Device MacBook Air 2020, Asus rog flow x13 Operating System Windows 10, macOS 11.3.1 (20E241) My Question or Issue: Hi, I can't see my&...
2021-05-26 6:51:00 PM
2021-05-28 12:06:47 AM
Eni
Moderator
463 Views
1 replies
0 likes

463 Views
1 replies
0 likes

Superuser Contribution Double Clicking Playlist Title Doesn't Choose a New Song

PlanPremiumCountryUSA Device(iMacbook Pro late 2013)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI listen to Spotify on desktop all the time, and a feature I used constantly was double clicking on a playlist title (in t...

Becca_m
Music Fan
Plan Premium Country USA Device (iMacbook Pro late 2013) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I listen to Spotify on desktop all...
2021-05-26 3:29:40 PM
2021-05-27 9:53:16 PM
Eni
Moderator
631 Views
3 replies
2 likes

631 Views
3 replies
2 likes

Solved!! Local files not viewable

PlanPremiumCountryGermanyDeviceMacbook ProOperating SystemMacOS 11.3.1 My Question or IssueHi there,since one of the last updates, my local files are not accessible any more. I activated the feature in the settings like you can see in the attachments...

thowi
Casual Listener
Plan Premium Country Germany Device Macbook Pro Operating System MacOS 11.3.1 My Question or Issue Hi there, since one of the last updates, my local files are not accessible...
2021-05-27 3:19:01 PM
2021-05-27 6:57:52 PM
AeroZ
Composer
832 Views
1 replies
0 likes

832 Views
1 replies
0 likes

Solved!!Superuser Contribution Spotify quit unexpected

When I try to log in to spotify om my computer it says..."spotify quit unexpectedly"....My spotify works on my mobile....How do I solve this problem? Please help me!!!!!

matriks
Newbie
When I try to log in to spotify om my computer it says..."spotify quit unexpectedly"....My spotify works on my mobile....How do I solve this problem? Please help me!!!!!
2013-04-07 7:13:14 PM
2021-05-27 4:01:40 PM
Jeremy
Spotify Legend
4119 Views
13 replies
0 likes

4119 Views
13 replies
0 likes

Superuser Contribution new update on macOS is the worst.

PlanPremiumCountryAustralia DeviceMacbook Pro early 2015Operating SystemMojave 10.14.6 My Question or Issuei have spotify downloaded onto my mac, and i opened it the other day to see a whole new front and a bunch of features that i am always using mi...

luellaa
Newbie
Plan Premium Country Australia Device Macbook Pro early 2015 Operating System Mojave 10.14.6 My Question or Issue i have spotify downloaded onto my mac, and i opened it the o...
2020-05-18 3:42:41 AM
2021-05-27 9:56:31 AM
idlelife
Casual Listener
2262 Views
12 replies
16 likes

2262 Views
12 replies
16 likes

Superuser Contribution Logging in on desktop app & error messages

PlanPremiumCountrySouth Korea DeviceMacbook Pro 2017 My Question or IssueHello!I'm having troubles signing in on my desktop computer app.It logged itself out all of a sudden and it keeps on saying username or password incorrect error code :accesspoin...

Amy_Go2
Visitor
Plan Premium Country South Korea Device Macbook Pro 2017 My Question or Issue Hello! I'm having troubles signing in on my desktop computer app. It logged itself out all of a su...
2021-05-18 6:10:41 AM
2021-05-27 9:49:55 AM
Alex
Spotify Legend
616 Views
2 replies
0 likes

616 Views
2 replies
0 likes

Superuser Contribution errorcode accesspoint: 19

I changed my billing from the UK to Korea (as Spotify is available in Korea now). However, I got the errorcode accesspoint: 19. I noticed in another thread which said the desktop app (Mac) doesn't work in Korea (ridiculous, by the way). I changed my ...

sam111
Regular
I changed my billing from the UK to Korea (as Spotify is available in Korea now). However, I got the errorcode accesspoint: 19. I noticed in another thread which said the desktop app (Mac) d...
2021-02-05 1:00:30 PM
2021-05-27 9:49:06 AM
Alex
Spotify Legend
2724 Views
2 replies
0 likes

2724 Views
2 replies
0 likes

Superuser Contribution Shuffle is getting worse

Hey, Lately the shuffle on my playlist is driving me crazy. Every time I play a playlist, I always get the same songs in the queue. I tried with a lot of my playlists, I always get the same queue (depending on the playlist of course). I had the same ...

slashjim61
Casual Listener
Hey, Lately the shuffle on my playlist is driving me crazy. Every time I play a playlist, I always get the same songs in the queue. I tried with a lot of my playlists, I always get the same qu...
2021-01-28 10:54:48 PM
2021-05-26 5:58:41 PM
Novy
Moderator
3435 Views
21 replies
4 likes

3435 Views
21 replies
4 likes

Superuser Contribution Discover Weekly on shuffle keeps repeating songs

PlanPremiumCountryUSADeviceMacBook Pro & Tesla Model 3Operating SystemmacOS Catalina; Tesla OSMy Question or Issue I've had frequent issues w/ songs repeating on playlists. None of which are 'my' playlists as I've never made one, I've exclusively use...

appledude9
Roadie
Plan Premium Country USA Device MacBook Pro & Tesla Model 3 Operating System macOS Catalina; Tesla OS My Question or Issue I've had frequent issues w/ songs repeating on playlist...
2021-04-09 5:13:37 PM
2021-05-26 5:27:07 PM
Novy
Moderator
972 Views
4 replies
1 likes

972 Views
4 replies
1 likes

Solved!!Superuser Contribution Disliked artists appearing in playlists on Desktop app

Using Mac (M1) Desktop app on a premium account in the UK and finding that artists I have successfully disliked/removed on iOS and are not showing up on mobile app are appearing/included and playing in desktop app when playing same playlist. Was conf...

aeggerton
Regular
Using Mac (M1) Desktop app on a premium account in the UK and finding that artists I have successfully disliked/removed on iOS and are not showing up on mobile app are appearing/included and playing ...
2021-05-17 11:19:09 AM
2021-05-25 9:37:14 AM
aeggerton
Regular
975 Views
6 replies
1 likes

975 Views
6 replies
1 likes

Friend Activity not updating

PlanPremiumCountryUSDevice Macbook Pro 2018Operating SystemiOS 10.15.7 My Question or IssueI have realized that some of my friends will update, but others that i know have been listening to music will not. I just want to be able to see all my friends...

nicolefaithh
Casual Listener
Plan Premium Country US Device Macbook Pro 2018 Operating System iOS 10.15.7 My Question or Issue I have realized that some of my friends will update, but others that i know ha...
2021-05-16 4:51:56 PM
2021-05-24 6:08:41 PM
Billy-J
Spotify Star
736 Views
3 replies
0 likes

736 Views
3 replies
0 likes

Solved!!Superuser Contribution Spotify jumps to top of playlist when I enable VoiceOver on macos

Plan: PremiumCountry: UKDevice: macos big sur My Question or IssueIf I am looking at a Spotify playlist and press Cmd+F5 to enable VoiceOver, the playlist position jumps to the top of the list. (I don't think Spotify even needs to have focus for this...

mrgrieves
Regular
Plan: Premium Country: UK Device: macos big sur My Question or Issue If I am looking at a Spotify playlist and press Cmd+F5 to enable VoiceOver, the playlist position jumps to the top...
2021-04-04 2:57:50 PM
2021-05-24 3:18:12 PM
Alex
Spotify Legend
1677 Views
14 replies
0 likes

1677 Views
14 replies
0 likes

Superuser Contribution The New Update Simplifies the UI at the cost of User Experience

IMPORTANT EDIT:If you yourself have this update, I highly recommend going to this link and upvoting this idea. This new update that I have experienced is a testing roll out that you cannot opt out of and will affect your overall ability to navigate t...

michaelhenley
Casual Listener
IMPORTANT EDIT: If you yourself have this update, I highly recommend going to this link and upvoting this idea. This new update that I have experienced is a testing roll out that you canno...
2020-05-12 5:44:04 PM
2021-05-24 2:46:02 AM
zusman12
Casual Listener
6786 Views
11 replies
18 likes

6786 Views
11 replies
18 likes

Superuser Contribution Can't open Spotify on MacBook

PlanPremiumCountryLatviaDeviceMacbook Pro 2019Operating SystemmacOS Big Sur 11.3.1 My Question or IssueHi, for a while now I can't open Spotify on my MacBook. I have deleted and reinstalled the app several times, but nothing helps. I just have black ...

Renars
Casual Listener
Plan Premium Country Latvia Device Macbook Pro 2019 Operating System macOS Big Sur 11.3.1 My Question or Issue Hi, for a while now I can't open Spotify on my MacBook. I have deleted ...
2021-05-21 10:38:43 AM
2021-05-23 3:36:42 PM
Alex
Spotify Legend
852 Views
3 replies
0 likes

852 Views
3 replies
0 likes

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