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Not downloading, zip file corrupted Mac

I just purchased a m4 macbook running 26.2 Tahoe. I tried downloading spotify from Safari and Chrome. Every time I try to open the zip file it says Unable to expand "SpotifyInstaller.zip" into "Desktop". (Error 79 - Inappropriate file type or format....

Casual Listener

zahirramcharan

Visitor

15856 Views

79 replies

9 likes

  • 15856 Views
  • 79 replies
  • 9 likes

Solved!! How to stop Spotify from starting on login on macOS

hi! this is the same question as this one but because it’s marked as solved and the solution doesn’t work for me, I’m posting it again. I’ve double checked:1) I have no “login items” for my user in the Users & Groups pref pane2) when I right click th...

Music Fan

sp0tifyispants

Casual Listener

38812 Views

8 replies

1 likes

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  • 8 replies
  • 1 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

grumotdj

Casual Listener

38327 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Solved!! Unable to Remove a song from Song Library

PlanPremiumCountryMalaysia DeviceMacbook Pro 2017Operating SystemmacOS High Sierra My Question or Issue I am not able to remove a song from my song library. That particular song initial added to my library from my local files, but now I decided to re...

Casual Listener

Plan Premium Country Malaysia   Device Macbook Pro 2017 Operating System macOS High Sierra   My Question or Issue  I am not able to remove a song from my song library. That ...

leonlim

Casual Listener

871 Views

2 replies

0 likes

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Spotify will not re-install on Mac OS X 10.11.6

Plan Premium USADevice iMac, late 2015 modelOperating System Mac OS X 10.11.6 Yosemite I've had to re-install Spotify from time to time, and previously have been able to use the following instructions as provided by Spotify: Click Spotify in the menu...

Newbie

  Plan      Premium      USA Device      iMac, late 2015 model Operating System      Mac OS X 10.11.6  Yosemite   I...

Loxer

Community Legend

3116 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Having trouble with search on MacBook Pro Spotify app

PlanPremiumCountry USA DeviceMacbook Pro late 2016Operating SystemmacOS Sierra Version 10.12.6Spotify Verion1.0.85.257.g0f8531bd My Question or Issuesearch does not appear to be working for many scenarios. examples:1) title:billie which should produc...

Casual Listener

Plan Premium Country  USA   Device Macbook Pro late 2016 Operating System macOS Sierra Version 10.12.6 Spotify Verion 1.0.85.257.g0f8531bd   My Question or Issue search doe...

songs4kurt

Casual Listener

1638 Views

4 replies

0 likes

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Solved!!Superuser Contribution How does one move local files to a new location?

How can I move the folder containing my local files to a new location, while maintaing my local tracks in my playlists? My attempt so far: 1. Move the folder to a new location 2. Remove the old local files source in Preferences 3. Add the new local f...

Casual Listener

How can I move the folder containing my local files to a new location, while maintaing my local tracks in my playlists?   My attempt so far: 1. Move the folder to a new location 2.&...

Shabissen

Casual Listener

9644 Views

4 replies

0 likes

local file
local files
move local files
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Solved!! album image in now playing bar disappeared?

I accidently clicked something in the bottom left hand corner of the screen, and now the album image in the now playing bar is gone. It only displays the song title and the artist. How do I get the album image back?

Casual Listener

I accidently clicked something in the bottom left hand corner of the screen, and now the album image in the now playing bar is gone. It only displays the song title and the artist. How do I get ...

Loxer

Community Legend

2065 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! [Mac] App Crashing

PlanPremiumCountryUSA Device(Macbook Pro 2018)Operating System(macOS High Sierra ver. 10.13.5) The app itself opens just fine. The issue is that when I click to play a song the app crashes without any hesitation. It does not matter how many times I u...

Casual Listener

Plan Premium Country USA  Device (Macbook Pro 2018) Operating System (macOS High Sierra ver. 10.13.5)   The app itself opens just fine. The issue is that when I click to play ...

Loxer

Community Legend

23738 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Solved!! Spotify crashes when I click on a playlist

Hello, I am a Spotify user on Macbook and am having problems with the app. Frequently, when I click on anything from playlists to songs listed under an artist's name, Spotify crashes on me and I have to load it up again. Uninstalling and reinstalling...

Newbie

  Hello, I am a Spotify user on Macbook and am having problems with the app. Frequently, when I click on anything from playlists to songs listed under an artist's name, Spotify crashes on me an...

Loxer

Community Legend

4598 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! [Mac] UI bug

Plan: PremiumCountry: PortugalDevice: Macbook Pro early 2017Operating System: MacOS High Sierra My Question or IssueHello everyone, I'm not entirely sure this is a bug or a feature of the new version of Spotify, but I want to report this as I find it...

Casual Listener

Plan: Premium Country: Portugal Device: Macbook Pro early 2017 Operating System: MacOS High Sierra   My Question or Issue Hello everyone,   I'm not entirely...

Loxer

Community Legend

2682 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Can't see number of plays by hovering mouse over ratings bar

Macbook Air late 2016Version 10.10.5 Hi! I am a little confused because I just updated to the most recent version of Spotify on my MacBook Air, but for whatever reason I can't hover over the plays bar next to a song and see the number of plays anymor...

Newbie

  Macbook Air late 2016 Version 10.10.5   Hi! I am a little confused because I just updated to the most recent version of Spotify on my MacBook Air, but for whatever reason I can't hove...

Loxer

Community Legend

1210 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! I can't play a song

PremiumBrazil Device (Macbook Air 13.3", Motorola Moto Z) Ok, I'm really upset right now, because i just cannot play the song i want to.Everytime i try to play this song or any other song from this band EVERY, and I'm not kidding, device logged on my...

Regular

Premium Brazil   Device   (Macbook Air 13.3", Motorola Moto Z)   Ok, I'm really upset right now, because i just cannot play the song i want to. Everytime i try to play this son...

Bittencourt

Spotify Star

1051 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! 'Songs' tab inaccessible

PlanPremiumCountryPolandDeviceMacBook Pro 13 inch with Touch Bar, 2017Operating SystemmacOS High Sierra 10.13.5Spotify Version1.0.84.344.gfc674f6f My Question or IssueSince yesterday my 'Songs' tab on my Macbook appears empty. When I open it for the ...

Casual Listener

Plan Premium Country Poland Device MacBook Pro 13 inch with Touch Bar, 2017 Operating System macOS High Sierra 10.13.5 Spotify Version 1.0.84.344.gfc674f6f   My Question or Issue...

Loxer

Community Legend

2490 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Removal of desktop notifications

On May 15th, we will be turning off the in-app notifications "bell" on desktop. We are continuously working to improve and simplify our notifications features, and this change will allow us to shift our focus to email and push notifications. We are a...

Spotify

On May 15th, we will be turning off the in-app notifications "bell" on desktop. We are continuously working to improve and simplify our notifications features, and this change will allow us to s...

fishko17

Regular

240494 Views

1243 replies

25 likes

Mac
Windows
  • 240494 Views
  • 1243 replies
  • 25 likes

Solved!! Playcounts no longer shown?

Whenever I hover over the popularity bars next to songs they no longer show playcounts. I can only see the top 10 on artists page and that is it now. Is this a new update, or an issue with my Spotify?

Casual Listener

Whenever I hover over the popularity bars next to songs they no longer show playcounts. I can only see the top 10 on artists page and that is it now.    Is this a new update, or an issue ...

Loxer

Community Legend

2055 Views

5 replies

0 likes

playcount
popularity bar
Stream count
  • 2055 Views
  • 5 replies
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Solved!! Songs has disappeared from Your Library

PlanPremiumCountryUSA DeviceMacBookPro14,2Operating System10.12.6 My Question or Issue This morning the Songs section has disappeared from the You Library sidebar on my Mac native application. They are still there on my mobile app. How do I restore i...

Newbie

Plan Premium Country USA   Device MacBookPro14,2 Operating System 10.12.6   My Question or Issue  This morning the Songs section has disappeared from the You Library sidebar...

Rojodi

Newbie

2846 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Spotify won't open anymore | Macbook Air

EDIT: I updated my Mac to OS X High Sierra (version 10.13.5). Spotify still doesn't work.Device: Macbook Air 11" Mid 2012I've had Spotify on my laptop for six years, but last week it just didn't want to open anymore. I've tried deleting the entire ap...

Regular

EDIT: I updated my Mac to OS X High Sierra (version 10.13.5). Spotify still doesn't work. Device: Macbook Air 11" Mid 2012 I've had Spotify on my laptop for six years, but last week it just di...

Grifffx

Regular

49871 Views

9 replies

5 likes

app crashes
app not working
App shuts down
Re-install
Spotify Connect Desktop
Spotify crash
Spotify Doesn't Work
Spotify Premium crash
  • 49871 Views
  • 9 replies
  • 5 likes

Solved!! Download does nothing on OSX

Running OSX 10.10.5.Downloaded SpotifyInstalled itWhen I run it I get a black screen with a menu bar at the top. The majority of the menu options are greyed-out.Can't do anything.

Regular

 Running OSX 10.10.5. Downloaded Spotify Installed it When I run it I get a black screen with a menu bar at the top. The majority of the menu options are greyed-out. Can't do anything.

Loxer

Community Legend

1655 Views

6 replies

0 likes

  • 1655 Views
  • 6 replies
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Solved!! "Songs" under "Your Library" do not show up on MacBook Pro Spotify App

PlanPremiumCountry USADeviceMacBook Pro 13-inch, 2016, 4 thunderbolt portsOperating SystemiOS 10.12.6 My Question or Issue I deleted the whole song list on Saved Songs under Your Library after putting them all over to a playlist. Ever since then, aft...

Newbie

Plan Premium Country  USA Device MacBook Pro 13-inch, 2016, 4 thunderbolt ports Operating System iOS 10.12.6   My Question or Issue  I deleted the whole song list on Saved So...

Loxer

Community Legend

3138 Views

1 replies

0 likes

  • 3138 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on Mac OS 10.13.5 freezes constantly

PlanPremiumCountryUnited Kingdom. DeviceMacBook Air (13-inch, Early 2015)Operating SystemMac OS High Sierra 10.13.5. Well, I was listening to some songs at first and everything was ok then I went to change track and it was stuck on the track I was li...

Casual Listener

  Plan Premium Country United Kingdom.  Device MacBook Air (13-inch, Early 2015) Operating System Mac OS High Sierra 10.13.5.   Well, I was listening to some songs at first a...

Stormageddons

Composer

2865 Views

3 replies

3 likes

  • 2865 Views
  • 3 replies
  • 3 likes