Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29660 Views

56 replies

9 likes

  • 29660 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17345 Views

3 replies

0 likes

  • 17345 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153626 Views

12 replies

25 likes

  • 153626 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137726 Views

47 replies

20 likes

  • 137726 Views
  • 47 replies
  • 20 likes

Solved!! Desktop app resizing regularly not working properly

I have a minor problem to report, and it doesn't happen every time I use the app, but still on a regular basis. The problem is this: Sometimes when I resize the Spotify desktop app for Mac, only some black space is "added" to the Spotify interface. (...

Casual Listener

I have a minor problem to report, and it doesn't happen every time I use the app, but still on a regular basis. The problem is this:  Sometimes when I resize the Spotify desktop app for Mac, ...

Bittencourt

Spotify Star

3386 Views

3 replies

0 likes

  • 3386 Views
  • 3 replies
  • 0 likes

Songs beginning 15 seconds in and overlapping each other

I have been having an issue with all of my playlists where each song will start at least 15 seconds in after the previous song ends. Also, when I skip a song, it will still be playing along with the new song (with the new song starting 15 seconds in)...

Casual Listener

I have been having an issue with all of my playlists where each song will start at least 15 seconds in after the previous song ends. Also, when I skip a song, it will still be playing along with the ...

ericburns

Casual Listener

8078 Views

2 replies

4 likes

  • 8078 Views
  • 2 replies
  • 4 likes

Solved!! High CPU usage

Hi, If i'm in the Explore tab(Utforska in Swedish) the CPU usage get very high! Seems to have to do with the Music bar(see picture). As soon as i hide it the CPU drops. Best regards Johnny

Casual Listener

Hi, If i'm in the Explore tab(Utforska in Swedish) the CPU usage get very high! Seems to have to do with the Music bar(see picture). As soon as i hide it the CPU drops. Best regards Johnny

felix123123

Regular

9394 Views

4 replies

0 likes

  • 9394 Views
  • 4 replies
  • 0 likes

Solved!! Problem opening Premium App

Hi, I have just downloaded the Premium app and have dragged the file into my Applications folder. When I click on the app, a message keeps repeatedly popping up that I haven't dragged into my Application folder but I have? What do I do? Cheers Donna

Newbie

Hi, I have just downloaded the Premium app and have dragged the file into my Applications folder. When I click on the app, a message keeps repeatedly popping up that I haven't dragged into my Ap...

maizhohlberg

Casual Listener

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Solved!! Can't skip unless tabbed into Spotify window

Hey there Spotify Community! Recently I haven't been able to skip songs with my laptop's fast foward/rewind buttons, nor pause either. Anyone else having this problem?

Casual Listener

Hey there Spotify Community! Recently I haven't been able to skip songs with my laptop's fast foward/rewind buttons, nor pause either. Anyone else having this problem?

iamandyhill

Community Legend

12364 Views

3 replies

0 likes

  • 12364 Views
  • 3 replies
  • 0 likes

Spotify won't install on Mac OS 10.13.1 High Sierra

Hi, Previously I had Spotify installed and working fine on my iMac running 10.13.1 high sierra.I've had to reinstall 10.13.1 for other reasons but now I'm unable to get Spotify to reinstall. It's definitely not installed on the hard drive as I have s...

Casual Listener

Hi,   Previously I had Spotify installed and working fine on my iMac running 10.13.1 high sierra. I've had to reinstall 10.13.1 for other reasons but now I'm unable to get Spotify to reinstal...

alukasik

Casual Listener

12932 Views

4 replies

2 likes

  • 12932 Views
  • 4 replies
  • 2 likes

Solved!! Magic mouse clicking problem

Any click in the Spotify app with Magic Mouse usually does not trigger at first time or second or third sometimes, it is always changing, it is absolutely random. The buttons look like that I'm clicked them, but nothing happens. However if I'm using ...

Casual Listener

Any click in the Spotify app with Magic Mouse usually does not trigger at first time or second or third sometimes, it is always changing, it is absolutely random. The buttons look like that I'm click...

quentinhyt

Regular

6023 Views

11 replies

0 likes

  • 6023 Views
  • 11 replies
  • 0 likes

Solved!! Multimedia UI

After I press Volume Up or Volume Down Multimedia UI don't show.I tried to change in Advanced options to switched off and on and it didn't worked.Before newest update all was good.

Casual Listener

After I press Volume Up or Volume Down Multimedia UI don't show. I tried to change in Advanced options to switched off and on and it didn't worked. Before newest update all was good.

lesenus

Casual Listener

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Solved!! No more notifications, and can't see who is following my playlists

Hey there, I dont know if I'm the only one experiencing this but...I'm running the app on my macbook and I haven't recieved notifications in a long time now, and have no button for them anymore?! I only get an occasional email about new music, but no...

Casual Listener

Hey there, I dont know if I'm the only one experiencing this but... I'm running the app on my macbook and I haven't recieved notifications in a long time now, and have no button for them anymore?! I...

laviddander

Newbie

1255 Views

1 replies

0 likes

  • 1255 Views
  • 1 replies
  • 0 likes

Solved!! Spotify ignoring automatic start-up feature

I couldn't find a real solution for this problem, but my apologies if this has already been posted or asked before. Ever since I installed Mac OS High Sierra spotify has been automatically starting upon booting up the computer. After having turned of...

Newbie

I couldn't find a real solution for this problem, but my apologies if this has already been posted or asked before.   Ever since I installed Mac OS High Sierra spotify has been automatically s...

Bethany_Dawn

Community Legend

1622 Views

1 replies

0 likes

  • 1622 Views
  • 1 replies
  • 0 likes

Solved!! How Can I remove facebook friends from Spotify?

How can I remove the facebook side friends thing from spotify. I don't have facebook and it just takes up unnessassary room. u feel me?

Casual Listener

How can I remove the facebook side friends thing from spotify. I don't have facebook and it just takes up unnessassary room.  u feel me?

RetroVisions

Casual Listener

2050 Views

2 replies

0 likes

  • 2050 Views
  • 2 replies
  • 0 likes

Solved!! Orgunizing

Trying to geat My lists of musik orderd. Help! I’m on a Mac computer.

Newbie

Trying to geat My lists of musik orderd. Help! I’m on a Mac computer.

matilda1awesome

Regular

866 Views

1 replies

0 likes

  • 866 Views
  • 1 replies
  • 0 likes

Solved!! Daily Mix on iMac

Why cant I access my daily mix on an iMac? I see it on my iPhone and it shows up on my work PC computer but not my iMac........

Casual Listener

Why cant I access my daily mix on an iMac? I see it on my iPhone and it shows up on my work PC computer but not my iMac........

auksigbh

Casual Listener

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

Solved!! How to limit cache size?

Today I found an 8 GB cache folder (in /Library/Caches/com.spotify.client/Data) and deleted it. It seems that every time I listen to a song, it gets cached. I looked it up and found that setting the storage.size field in /Application Support/Spotify/...

Newbie

Today I found an 8 GB cache folder (in /Library/Caches/com.spotify.client/Data) and deleted it. It seems that every time I listen to a song, it gets cached. I looked it up and found that setting the ...

jjmadison

Casual Listener

54618 Views

5 replies

10 likes

  • 54618 Views
  • 5 replies
  • 10 likes

Solved!! Friend activity and scrobbling to last.fm doesn't work

I've tried everything, but my friends can't see me listening to music on spotify and the connecting to last.fm is not working. No private session activated and my settings allow others to see my activity. Restarting won't work, even tried reinstallin...

Newbie

I've tried everything, but my friends can't see me listening to music on spotify and the connecting to last.fm is not working. No private session activated and my settings allow others to see my acti...

Sebasty

Community Legend

1765 Views

1 replies

1 likes

  • 1765 Views
  • 1 replies
  • 1 likes

Solved!! How to navigate my collection

I just moved my entire collection from Groove to Spotify, on my PC and my Windows phone. My issue on both is how to easily get to the music I want to play. For instance, if I'm viewing by artist, I have over 600 to choose from. The only way I've foun...

Regular

I just moved my entire collection from Groove to Spotify, on my PC and my Windows phone.  My issue on both is how to easily get to the music I want to play.  For instance, if I'm viewi...

LAWRENCELLC

Regular

3758 Views

7 replies

0 likes

  • 3758 Views
  • 7 replies
  • 0 likes

Solved!! Can't play Metallica

I can't play any Metallica song. Spotify says "this song is not available". I tried everything and I also tried reinstalling Spotify. Just Metallica songs won't play in any way. What's the matter?

Casual Listener

I can't play any Metallica song.   Spotify says "this song is not available".   I tried everything and I also tried reinstalling Spotify.    Just Metallica songs won't play ...

MarcoBux

Casual Listener

3227 Views

7 replies

4 likes

  • 3227 Views
  • 7 replies
  • 4 likes

location of Spotify cache on Mac OS X.

Hello to all,I'm running Spotify on OS X El Capitan (10.11.6). I'd like to know how much space the offline songs storage is taking up on my hard drive. According to Spofity preferences, it should be location at:Users/mattstreet/Library/Application Su...

Casual Listener

Hello to all, I'm running Spotify on OS X El Capitan (10.11.6). I'd like to know how much space the offline songs storage is taking up on my hard drive. According to Spofity preferences, it should b...

alwil13

Casual Listener

12122 Views

2 replies

0 likes

Mac
  • 12122 Views
  • 2 replies
  • 0 likes

Spotify on OSX sending semi-regular packets to 1.1.1.1 on 57621

Every minute or so I'll see Spotify send 76 odd bytes via UDP to 1.1.1.1 with "SpotUdp0Y6" in the conversation on port 57621.From what I can tell, 57621 is used as part of it's P2P system, however what I can't ascertain is why 1.1.1.1?Is it tunneling...

Newbie

Every minute or so I'll see Spotify send 76 odd bytes via UDP to 1.1.1.1 with "SpotUdp0Y6" in the conversation on port 57621. From what I can tell, 57621 is used as part of it's P2P system, however ...

andrefernandes

Newbie

2833 Views

2 replies

2 likes

Mac
  • 2833 Views
  • 2 replies
  • 2 likes

Superuser Contribution Shows I'm still following people that I unfollowed

My followers list still shows I'm following 4 people that I unfollowed months ago. It also shows up when looking at my profile from other accounts. I'll inclue a screenshot. They are on my followers list even though I am not following them.

Newbie

My followers list still shows I'm following 4 people that I unfollowed months ago. It also shows up when looking at my profile from other accounts. I'll inclue a screenshot. They are on my followers ...

Lee

Spotify

2861 Views

1 replies

0 likes

Mac
  • 2861 Views
  • 1 replies
  • 0 likes