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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29715 Views

56 replies

9 likes

  • 29715 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17420 Views

3 replies

0 likes

  • 17420 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153731 Views

12 replies

25 likes

  • 153731 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137819 Views

47 replies

20 likes

  • 137819 Views
  • 47 replies
  • 20 likes

Hardware volume control Vs. Software volume control

What is the proper way to control the volume of the music without reducing the quality? Which method does spotify use to control the volume via. built in software control? It is my understanding that in order to keep the music in its original state o...

Roadie

     What is the proper way to control the volume of the music without reducing the quality? Which method does spotify use to control the volume via. built in software control?  ...

josephcreed7

Roadie

7839 Views

9 replies

3 likes

Mac
Windows
  • 7839 Views
  • 9 replies
  • 3 likes

Solved!! Recent issues with songs not being consistently playable.

Why can I play just about anything I want as long as I do it via my phone or Amazon echo devices. But if I attempt to listen on my PC or Mac with the spotify app, many items I try to play gives me the: "This song is not available. If you have the fil...

Casual Listener

Why can I play just about anything I want as long as I do it via my phone or Amazon echo devices. But if I attempt to listen on my PC or Mac with the spotify app, many items I try to play&n...

individualist

Casual Listener

542 Views

1 replies

0 likes

Mac
Windows
  • 542 Views
  • 1 replies
  • 0 likes

Solved!! Close, Minimize, and Maximize buttons are gone on macOS High Sierra

You have to use keyboard shortcuts or the top menu (Window -> Close) to close, minimize, or maximize the window since the three buttons are missing after the macOS High Sierra Developer Preview update (https://developer.apple.com/download/)

Casual Listener

You have to use keyboard shortcuts or the top menu (Window -> Close) to close, minimize, or maximize the window since the three buttons are missing after the macOS High Sierra Developer Preview up...

jbd00

Regular

21343 Views

5 replies

6 likes

Mac
  • 21343 Views
  • 5 replies
  • 6 likes

Spotify does not work on MacOS High Sierra

Spotify does not connect to internet in MacOS High Sierra because it uses deprecated code no longer supported by MacOS. Spotify[914]: DEPRECATED USE in libdispatch client: Changing the target of a source after it has been activatedSpotify[914]: BUG i...

Newbie

Spotify does not connect to internet in MacOS High Sierra because it uses deprecated code no longer supported by MacOS.   Spotify[914]: DEPRECATED USE in libdispatch client: Changing the targe...

deathmonger

Newbie

3348 Views

2 replies

1 likes

Mac
  • 3348 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution remove unwanted artists from radio/release radar, "discover" playlists

recently my mothers iPad broke and I gave her mine until she git her new one. During that time she used Spotify Premium on my iPad and listened to a whole bunch of horrible music (read: music that´s not even close to what I like) and this totally mes...

Casual Listener

recently my mothers iPad broke and I gave her mine until she git her new one. During that time she used Spotify Premium on my iPad and listened to a whole bunch of horrible music (read: music that´s ...

Ivan

Spotify Legend

40439 Views

28 replies

20 likes

Mac
  • 40439 Views
  • 28 replies
  • 20 likes

Solved!! Multiple Local File Problems

I've been having some trouble with my local files, both before and after i've tried changing song titles and other metadata. - Whole albums just won't play (One album can only play the one song that I changed the title of. All of the other songs in t...

Visitor

I've been having some trouble with my local files, both before and after i've tried changing song titles and other metadata.   - Whole albums just won't play (One album can only play the ...

Yungpumpgang

Newbie

15491 Views

6 replies

0 likes

Mac
  • 15491 Views
  • 6 replies
  • 0 likes

Solved!! Other devices no longer synced or available through other devices

One of my favorite things about Spotify is when I'm on the computer and open my iPhone, I am able to see what is playing and control the playlist directly, like a remote. Same goes for when I sit down at my computer and can switch to my headphones se...

Regular

One of my favorite things about Spotify is when I'm on the computer and open my iPhone, I am able to see what is playing and control the playlist directly, like a remote. Same goes for when I si...

labelscollected

Community Legend

527 Views

3 replies

1 likes

Mac
  • 527 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Web Player not connecting

Every time I try to go on the Web Player, it doesn't let me as it says it's not connecting and theres a box with it trying to connect. Help.

Casual Listener

Every time I try to go on the Web Player, it doesn't let me as it says it's not connecting and theres a box with it trying to connect. Help.

Cloudynick

Roadie

890 Views

3 replies

0 likes

Mac
  • 890 Views
  • 3 replies
  • 0 likes

Solved!! I cannot start an album in a son other than the first song

Hi there Ever since I upgraded to 1.0.51.693.g6ea1e7f6 on my Mac (Mac OS Sierra 10.12.3) I cannot start a song from a saved album other than the first song in the album, I believe this is a bug. See screen recording in attached ZIP file Post edit: I ...

Newbie

Hi there   Ever since I upgraded to 1.0.51.693.g6ea1e7f6 on my Mac (Mac OS Sierra 10.12.3) I cannot start a song from a saved album other than the first song in the album, I believe this ...

Jacob

Community Legend

444 Views

1 replies

0 likes

Mac
  • 444 Views
  • 1 replies
  • 0 likes

Solved!! OS X (Mac) app: most artwork missing - why?

Hi Most artwork is missing in my Mac app. It compromises the experience a lot.Screenshot below.Thanks.

Casual Listener

Hi   Most artwork is missing in my Mac app. It compromises the experience a lot. Screenshot below. Thanks.        

MattSuda

Spotify Star

648 Views

3 replies

0 likes

Mac
  • 648 Views
  • 3 replies
  • 0 likes

Solved!! [Desktop] Daily Mixes no longer available on desktop player

I went to listen to my daily mixes today and I can't find them on my desktop player. Is there a way for me to reach them, or id this feature no longer available?

Regular

I went to listen to my daily mixes today and I can't find them on my desktop player. Is there a way for me to reach them, or id this feature no longer available?

KatesHere

Community Legend

734 Views

3 replies

0 likes

Mac
Windows
  • 734 Views
  • 3 replies
  • 0 likes

Solved!! Spotify using 5gb of RAM OSX Sierra

Hey there, so Spotify is using a lot of memory. Much too much for me to use Chrome and Spotify at the same time, and that's a bummer. After Opening SpotifyBefore opening SpotifyI tried using CleanMyMac to completely remove Spotify and then reinstall,...

Casual Listener

Hey there, so Spotify is using a lot of memory. Much too much for me to use Chrome and Spotify at the same time, and that's a bummer.   After Opening Spotify Before opening Spotify I tried...

MaxPoole

Casual Listener

1425 Views

1 replies

0 likes

Mac
  • 1425 Views
  • 1 replies
  • 0 likes

Solved!! Play Count Not Displaying

Team, The play count is not displaying for some users on deskptop. Example: The Beatles Spotify page is showing <1000 for their top songs when I view it on Desktop. When I view it on mobile, the plays are normal, well over a million.

Regular

Team,   The play count is not displaying for some users on deskptop. Example:   The Beatles Spotify page is showing <1000 for their top songs when I view it on Desktop. When I view i...

Pandawesome911

Casual Listener

31738 Views

15 replies

7 likes

Mac
  • 31738 Views
  • 15 replies
  • 7 likes

Solved!! Merging Playlists

How do I merge two playlists? I have already read that you have to select them all but that doesnt work for me. Is it not possible in the new update?

Casual Listener

How do I merge two playlists? I have already read that you have to select them all but that doesnt work for me. Is it not possible in the new update?

juli_hoffer

Casual Listener

580 Views

1 replies

0 likes

Mac
  • 580 Views
  • 1 replies
  • 0 likes

Solved!! Downloading songs (not on playlist)

Hello,I was wondering if someone could help me.I have just download Spotify on my laptop and can't seem to play music offline.i am aware if i make a playlist i can download the music that but i want to play all my music which means i would have to mo...

Casual Listener

Hello, I was wondering if someone could help me. I have just download Spotify on my laptop and can't seem to play music offline. i am aware if i make a playlist i can download the music that but i...

mc4105

Casual Listener

2308 Views

2 replies

1 likes

Mac
Windows
  • 2308 Views
  • 2 replies
  • 1 likes

Solved!! Funky Town Labelled Explicit?

I mean, I looked up the lyrics just to make sure I wasn't mishearing anything. There is literally no swearing or explicit content in Funkytown. I'm not super concerned really, except I honestly am plerplexed as to why this is. It makes me wonder what...

Newbie

I mean, I looked up the lyrics just to make sure I wasn't mishearing anything.  There is literally no swearing or explicit content in Funkytown.  I'm not super concerned really, except I ho...

bobbyjoesmith17

Newbie

26789 Views

3 replies

6 likes

  • 26789 Views
  • 3 replies
  • 6 likes

Solved!! Can't send songs or playlists to my friends! help!!

Whenever I try to send my friend a song, I type in their name into the first box of the "send to..." tab, and it always has the message of "Sorry, no results could be found". I am following my friend and they are following me, so that isn't the probl...

Regular

Whenever I try to send my friend a song, I type in their name into the first box of the "send to..." tab, and it always has the message of      "Sorry, no results could be found...

areyouRhinotho

Casual Listener

11936 Views

33 replies

2 likes

Mac
  • 11936 Views
  • 33 replies
  • 2 likes

Solved!! Can't send songs or playlists to my friends! help!!

Whenever I try to send my friend a song, I type in their name into the first box of the "send to..." tab, and it always has the message of "Sorry, no results could be found". I am following my friend and they are following me, so that isn't the probl...

Regular

Whenever I try to send my friend a song, I type in their name into the first box of the "send to..." tab, and it always has the message of  "Sorry, no results could be found". I am following ...

huffyypuffyy

Regular

453 Views

2 replies

0 likes

Mac
  • 453 Views
  • 2 replies
  • 0 likes

Solved!! Can't quit Spotify when Spotify isn't in the foreground

When Spotify is active and in the foreground, quiting works fine. When Spotify is hidden, or another application in in the foreground having focus I cannot quit Spotify. When trying to quit using 'command + Q' when Spotify is not in the foreground:- ...

Regular

When Spotify is active and in the foreground, quiting works fine.   When Spotify is hidden, or another application in in the foreground having focus I cannot quit Spotify.   When trying...

pplaggenborg

Regular

1398 Views

4 replies

0 likes

Mac
  • 1398 Views
  • 4 replies
  • 0 likes

Minilyric plugins for spotify wasn't installed properly

hey, i installed minilyric.. it says that minilyric is a plugin fro spotify..minilyric ask me to choose the installation path manually and after i did it, minilyric keep saying that spotify plugin wasn't installed properly..what should i do?thanks

Newbie

hey, i installed minilyric.. it says that minilyric is a plugin fro spotify.. minilyric ask me to choose the installation path manually and after i did it, minilyric keep saying that spotify plugin ...

The_Argentinian

Casual Listener

10942 Views

8 replies

6 likes

  • 10942 Views
  • 8 replies
  • 6 likes