Download does nothing on OSX

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Download does nothing on OSX

Grifffx
Regular

 Running OSX 10.10.5.

Downloaded Spotify

Installed it

When I run it I get a black screen with a menu bar at the top. The majority of the menu options are greyed-out.

Can't do anything.

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Solution!

Re: Download does nothing on OSX

Loxer
Rock Star 17
Rock Star 17

Sorry for the inconvenience!

Please try to follow the steps listed below:

  1. Click Spotify in the menu bar then Quit Spotify.
  2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
  3. Open Caches and delete the com.spotify.Client folder.
  4. Click the back arrow.
  5. Open Application Support and delete the Spotify folder.
  6. Download and install Spotify.

 

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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6 Replies

Re: Download does nothing on OSX

Loxer
Rock Star 17
Rock Star 17

Hey @Grifffx, welcome to the Community.

 

Hope you are having a great time!

 

Please could you try disabling Harware Acceleration?

You can find it in the Menu Bar, click on View then click again on Hardware Acceleration. Please restart the Spotify app and your PC and see how it goes.

 

Hope it helps 🙂

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Download does nothing on OSX

Grifffx
Regular

Made absolutely no difference sorry

Re: Download does nothing on OSX

Grifffx
Regular

Why can't Spotify fix problems with their software? If I have a problem with a meal in a restaurant I wouldn't expect the other customers to fix it.

Solution!

Re: Download does nothing on OSX

Loxer
Rock Star 17
Rock Star 17

Sorry for the inconvenience!

Please try to follow the steps listed below:

  1. Click Spotify in the menu bar then Quit Spotify.
  2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
  3. Open Caches and delete the com.spotify.Client folder.
  4. Click the back arrow.
  5. Open Application Support and delete the Spotify folder.
  6. Download and install Spotify.

 

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Download does nothing on OSX

Grifffx
Regular

Worked perfectly! Thank you Lori

Re: Download does nothing on OSX

Loxer
Rock Star 17
Rock Star 17

Really happy that you were able to solve it 😄

 

https://open.spotify.com/track/5Em4p6DHTRFjfBp66mGzJh

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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