Download does nothing on OSX

[Grifffx]

 Running OSX 10.10.5.

Downloaded Spotify

Installed it

When I run it I get a black screen with a menu bar at the top. The majority of the menu options are greyed-out.

Can't do anything.

[Loxer]

Hey @Grifffx, welcome to the Community.

Hope you are having a great time!

Please could you try disabling Harware Acceleration?

You can find it in the Menu Bar, click on View then click again on Hardware Acceleration. Please restart the Spotify app and your PC and see how it goes.

Hope it helps 🙂

[Grifffx]

Made absolutely no difference sorry

[Grifffx]

Why can't Spotify fix problems with their software? If I have a problem with a meal in a restaurant I wouldn't expect the other customers to fix it.

[Loxer · Accepted solution]

Sorry for the inconvenience!

Please try to follow the steps listed below:

1. Click Spotify in the menu bar then Quit Spotify.
2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
3. Open Caches and delete the com.spotify.Client folder.
4. Click the back arrow.
5. Open Application Support and delete the Spotify folder.
6. Download and install Spotify.

[Grifffx]

Worked perfectly! Thank you Lori

[Loxer]

Really happy that you were able to solve it 😄

https://open.spotify.com/track/5Em4p6DHTRFjfBp66mGzJh