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Firewall Blocking Spotify Error Code auth:16

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Firewall Blocking Spotify Error Code auth:16

Regular

Plan

Free/Premium

Country

United States

Device

MacBook Pro, Mid 2012

Operating System

macOS Mojave

 

My Question or Issue

As I've seen many people posting about here, I too seem to have fallen to the "firewall may be blocking Spotify" problem that many others are having.

 

I started off by deleting the app, clearing all cache and other Spotify files in Library, restarted, then tried to do a fresh install from Spotify's website. From there, I continuously got a "Download Failed" followed by an "Installation Failed" message. After searching through the forums, someone else posted a .dmg file that could be downloaded, and that at least worked to get the app reinstalled.

 

From the fresh install, I got the same firewall auth:16 message again. I then tried changing the Firewall settings to no avail, tried changing the "host" file to no avail. I have restarted and reinstalled at least six times.

 

Anybody from Spotify actually going to help us out with this? I have been a Premium member for years and this is making me want to cancel because you clearly don't care about customer service. 

 

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12 Replies
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Re: Firewall Blocking Spotify Error Code auth:16

Moderator
Moderator

Hey there @mattyg88!

 

Thanks for reaching out to us.

 

We'd recommend starting off by clearing your hosts files with these steps:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
  3. To open it, simply double-click and it will display the file’s contents in TextEdit 
  4. Check for any entries with Spotify in the address
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify

If your issue persists, you can try connecting your desktop to the internet via a mobile hotspot. Should the app work through it, consult with your router's manufacturer.

 

Hope this info helps. We'll be here if you have any other questions.

ElenaModerator
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Re: Firewall Blocking Spotify Error Code auth:16

Visitor

Hey. 

I had the same problem as well. The problem is in app caches.
1. To solve it, you have to remove app.
2. After that open Finder and look at top menu. There you need "Go->Go to folder" and put "~/Library/Caches" to the line.
3. Then find "com.spotify.installer" and "com.spotify.client" folders.
4. Delete it. (I'm not sure what folders exactly need to be removed so I removed both installer and client)
5. Install the app again, it have to work.

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Re: Firewall Blocking Spotify Error Code auth:16

Regular

Sorry, no this did not do anything. I did not have any instances of Spotify within the "host" file.

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Re: Firewall Blocking Spotify Error Code auth:16

Regular

No, this did not help for me at all. Is there anything else you did to get working again?

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Re: Firewall Blocking Spotify Error Code auth:16

Visitor

I just resolved this issue for my daughter.


On our MacBook, we have two profiles:
1: I have a "parent" profile where I control my daughter's screen time (app access and limits).
2: My daughter has a "child" profile where she has to request access for various sites, screen time, apps, etc.

 

The below can be done on either profile as long as the screen time passcode is known. 

 

I went into system preferences, screen time, content & privacy and noticed the "music profiles" profile was unchecked. I clicked to create a check next to it as to allow it.

I went back to Spotify, and she was able to log in.

 

So, it was a simple screen time setting issue for us.

 

That was it. I hope this helps someone!

 

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Re: Firewall Blocking Spotify Error Code auth:16

Regular

I'm not even able to get into my account to change the settings that you mentioned, nor am I able to access those settings through Spotify's website. So thus far, none of the solutions that have been proposed have helped in my case.

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Re: Firewall Blocking Spotify Error Code auth:16

Casual Listener
Did you ended up ever fixing your issue? Im having the exact same problem and none of the advise above seems to work and literally ran out of options. At this point im thinking about subscribing after 8 years of being a prime member.
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Re: Firewall Blocking Spotify Error Code auth:16

Regular

No, unfortunately all of the responses did nothing for me. It seems that most people here didn't even read the steps I had already taken. So basically I just can't use the Spotify app on my MacBook anymore. Like you said, I'm pretty frustrated by the lack of real IT support when I've spent hundreds of dollars in a premium membership over the years.

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Re: Firewall Blocking Spotify Error Code auth:16

Moderator
Moderator

Hey there @Marcolokolus@mattyg88,

 

Thank you for your posts. We're sorry to hear you feel like this, and we'll do our best to help you further.

 

We'd suggest you go ahead and give all these steps a go and let us know what you've tried if your issue persist. 

 

If that doesn't do the trick - would you mind letting us know which version of Spotify you have?

 

Keep us posted. We'll have an eye open for your reply.

 

Cheers!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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