Insanely long load time on iMac desktop

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Re: Insanely long load time on iMac desktop

rwitherington
Casual Listener

same here. basically it's always been like this, and they don't give a toss about desktop, their main interest app wise it tablet and phone. I'm sorry as a paying customer i don't expect to have to reload the application everytime i want to use it. There's something inherantly wrong with it and they don't care.

 

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Re: Insanely long load time on iMac desktop

dan_ashcroft
Casual Listener

Same here....booted up Spotify and it just wasn't responding for at least 20 minutes...I noticed an update available so I took that option, but that took at least another 15 minutes to complete.

 

I'm using a Mac Mini running macOS Mojave 10.14.5.

Re: Insanely long load time on iMac desktop

DoctorSirMister
Regular

I'd like to add my voice to this issue, because after a bit of googling it seems to be affecting a lot of people, and has been doing so for a long time.

 

Late 2015 iMac, High Sierra, Spotify 1.1.9.383.g9f48828e, and I'm paying for premium. 

 

Spotify is practially unusable at the moment. Even locally stored You Library > Songs seems to take 20 minutes to load. "Home", "Made For You", artist pages, radio, and playlists that aren't stored locally are all suffering stupidly long load times (10-20 minutes plus). No network issues.

 

I have deleted & reinstalled, turned Hardware Acceleration off & on with no change to the issue. I'm getting close to ditching Spotify, I don't see the point in paying for something that doesn't actually work. Has anyone from Spotify actually adressed this?

Re: Insanely long load time on iMac desktop

DoctorSirMister
Regular

As an update to my post above, I've been sitting waiting for my locally stored "Your Library > Songs" to load since before I started the previous post. So far it's been 40+ minutes and no cigars. The music is locally stored, I don't understand how an application can be this broken?

 

Edit: 60+ minutes for locally stored music to load

 

Edit #2: 70+ minutes and my locally stored music is finally loaded. Well done Spotify - The Little App That Could.

 

 

Re: Insanely long load time on iMac desktop

SsevenN
Newbie

I just registered to add my own dissatisfaction, I have the same OS Sierra load issue, it can take HOURS to load a single song, it's bassically unuseable half my work day, from the posts in the thread, it doesn't seem like this is ever going to be addressed, definitely canceling my paid subscription to Spotify over this, complete dealbreaker.

Re: Insanely long load time on iMac desktop

FreeGarlicBread
Casual Listener

My theory (and what can we do at this point other than theorize, because there's no answer for this issue) is that they're going to gut and/or discontinue the desktop app as it is now and just release a new version that's just an HTML panel to the web player, and there goes the social feature that is seeing what your friends are listening to.

Re: Insanely long load time on iMac desktop

DoctorSirMister
Regular

I don't even care about the social features. I just want 2 things:

• My locally stored files to act like they're locally stored and load when I open the app, not 1+ hours later.

• The radio/made for you fuctions to work more than 10% of the time - this was the thing that got me paying for the service, but it doesn't work at the moment so why pay?

 

The fact that there's no acknowledgement of the brokenness of the app is pretty disappointing. Crickets on all of these threads, except for some standard responses that don't help at all.

Re: Insanely long load time on iMac desktop

shweeney
Roadie

getting seriously fed up of looking at this - sometimes a restart of the app fixes it, other times not. I'm fully updated, I have no files downloaded, all I want to do is stream the albums and playlists I have saved. (happens a bit on the Android app as well but it's all the **bleep** time on the Mac app):

 

imagespinning circle of doom

Re: Insanely long load time on iMac desktop

DoctorSirMister
Regular

And someone else has just posted the same problem.

 

Definitely something wrong with the app.

 

https://community.spotify.com/t5/Desktop-Mac/playlists-take-too-long-or-doesn-t-load-at-all/td-p/478...

Re: Insanely long load time on iMac desktop

nystan
Visitor

yes - same problem here. with no other apps running it took 5 minutes to open. I clicked on a playlist at 8:48 - 24 minutes later it still has not opened. I contacted spotify via faebook messenger and they tried a few things and then told me to consult with my it department. I work in a non profit - we have no IT departement! This sucks.

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