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Device:
Macbook Pro 16 inch
Operating System:
macOS Catalina
My Question or Issue
I have local files disabled as shown here:
Yet the local files that were added to my playlist before still show up
I have tried deleting the local-files cache, and it works for a bit. But after a while, the local files still end up showing up again
Solved! Go to Solution.
Hi @sqr_08,
Thanks for the screen recording you sent.
Just to confirm, did you try disabling the option Enable hardware acceleration in the app's settings?
It's also worth toggling the option Show Local Files on > disabling all the sources that appear there > toggle Show Local Files back off.
After following those steps, make sure to restart the app.
Keep us in the loop.
Just delete the local files from those playlists then?
I have a lot of local files over a lot of different playlist that I would like to keep
There's too many to delete
Is there another solution that doesn't involve deleting them?
Hey there @sqr_08,
Thanks for the post.
Unfortunately the only way to remove local files from personal playlists is to manually delete them.
Hope this info helps.
It’s not an issue. It’s working as intended. If you disable local files in settings then they just won’t show in Your Library-> Local Files but they will still be in all of the playlists. Same way as when a song becomes unavailable then it’s grayed out, it doesn’t just disappear from a playlists.
Hey there @sqr_08,
Thanks for the reply.
Local files might appear playable if they've been downloaded on that device, in your local files playlist or any of the playlists that they are part of.
Is this the case with the ones that are not grayed out?
We'll be on the lookout for your reply.
Hey @sqr_08,
Thanks for your reply.
As @Alex mentioned previously, if you've downloaded some of those local files, it's expected that they're still playable. Just to confirm, is that your case?
We'll be waiting for your reply.
Hi there @sqr_08,
Thank you for your reply and confirmation.
Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.
If that doesn't do the trick, can you provide us a screen recording from when you disable the local files and enter your playlist.
We'll keep an eye out for your reply.
Take care!
Thanks for the reply Jeremy.
I have performed the clean reinstall app, and currently local files aren't playable.
However, my spotify app is eating up an insane amount of CPU and is slowing my entire computer down. And whenever I try and quit the app, the application says "not responding" and I HAVE to force quit to be able to exit out of the app
This always happens no matter however many times i clean reinstall my app
After a few minutes of launching, it always turn into 100% cpu usage.
I am super frustrated with this spotify app. No matter what I do, no matter how many times I clean reinstall, it always either enables local files somehow, or turns into 100% cpu usage. The clean reinstalling doesnt seem to be doing anything!!! I'm so tired of these issues that I'm on my last straw switching to Apple Music if i can't resolve this, the app is causing me so much trouble, i spend my entire lifesavings on this $3000 Macbook Pro and a simple spotify app is ruining everything. If you look at my post history, I have been having difficulty for the past 3 months, and nobody has been able to give me any advice that has helped at all.
Please Jeremy, if you can't fix my Spotify app I am sorry but I've had enough - I'm going to switch to Apple Music
I've tried
-clean reinstalling the app (about 50 times)
-deleting the local files caches (about 100 times)
i'm not sure what else I can do
Hi again @sqr_08,
Thank you for your reply and confirmation of that troubleshooting steps you've taken so far.
It doesn't matter if you turn it off in your settings, if you've added the songs to a playlist they will always be in that playlist and still be playable as long as you have the files on the device. If don't want them there, you need to go through all of the playlists containing local files and delete the songs individually.
If you haven't already - we also suggest that you head over to this thread and follow the steps that's provided in the solution post 🙂
We'll keep an eye out for your reply.
Take care!
Thanks for the reply Jeremy I appreciate all your help.
Jeremy I took the time to go through every single one of my playlists, deleted every single local file in them, clean reinstalled the app, deleted my local files cache, and STILL, after all this
spotify is reaching 100% cpu usage.
Jeremy I have included a screen recording to show you what is going on. I have put it on google drive because it exceeds the 5 MB file size limit: https://drive.google.com/file/d/1buyejX9yEWw3nFahMifU1JhYmUB7_gGp/view?usp=sharing
Please Jeremy, help me. I am losing my mind. I will literally book an appointment with any support staff just to troubleshoot this if thats even possible. I will do whatever it takes. I just want to be able to listen to music on spotify again.
Hi again @sqr_08,
Thank you for getting back in touch with us. We'll do our best to sort this out for you 🙂
We're not able to access the screen recording. Can you upload it on YouTube and share the link here?
Keep us posted.
Take care!
Hi @sqr_08,
Thanks for the screen recording you sent.
Just to confirm, did you try disabling the option Enable hardware acceleration in the app's settings?
It's also worth toggling the option Show Local Files on > disabling all the sources that appear there > toggle Show Local Files back off.
After following those steps, make sure to restart the app.
Keep us in the loop.
Hi there @sqr_08,
Thank you for your reply.
We're sorry that you feel that way. However, it's really nice to see that everything works as it should for you again.
Have a good continued weekend.
Take care!
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