No normal shuffle

[Virty]

Plan

Premium

Country

Germany

Device

Macbook Pro 2023

Operating System

15.6.1

My Question or Issue

The shuffle has a bug. You cannot turn on normal shuffle. Either shuffle is off or it is the shuffle that puts in random songs into the playlist.

[Yordan · Accepted solution]

Hi there, @Virty,

That's odd. Have you noticed this with a specific playlist or with all your playlists? It's worth trying out all steps from the app's built-in troubleshooting menu located at the top of the screen, under Help to see if that does the trick.

Should the issue persist, consider performing a clean reinstall of the app - this will get rid of any potentially corrupted cache and ensure you're running the latest version of Spotify available.

Let us know how it goes 👍.

[Virty]

Hi,

I checked multiple playlists. It was the same across multiple, so I assume they all had the problem.

The "Reload" option from the troubleshooting option did not help.

The "Disable Hardware Acceleration and Restart" did solve it. I then re-used this option to turn hardware acceleration back on, and the fix persisted.

Thank you