Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: shuffle

Labels

Forum Posts

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • dtulman14
  • Casual Listener
  • 26683 Views
  • 15 replies
  • 1 likes
  • Error
    music stops
  • 26683 Views
  • 15 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Community Manager
  • Community Manager
  • 158160 Views
  • 0 replies
  • 34 likes
  • Mac
  • 158160 Views
  • 0 replies
  • 34 likes

Shuffle does not actually shuffle the whole content

Plan: premium Country: Brazil DeviceMacBook Pro (16-inch, 2019)Operating SystemMac OS Catalina The current shuffle algorithm is a travesty. It only shuffles a subset of the playlist or liked songs, leading to it playing the same 20 songs or so over a...

  • Casual Listener
  • Plan: premium  Country: Brazil    Device MacBook Pro (16-inch, 2019) Operating System Mac OS Catalina   The current shuffle algorithm is a travesty. It only shuffles a s...
  • Keanu_C
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • bug
    shuffle
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG] When shuffle is enabled, wrong music is highlighted when clicking the song display image.

DeviceMacbook Pro 15 inch 2019 Operating SystemMacOS 10.15.5 Spotify Version1.1.33.569.gced9e0f5 If shuffle is enabled, the wrong music in the list is highlighted when clicking the song image. Shuffle Enabled (highlighted the currently playing song) ...

AcidSlide_1-1590793432362.png AcidSlide_2-1590793527856.png AcidSlide_3-1590793608311.png AcidSlide_0-1590794488597.png
  • Regular
  • Device Macbook Pro 15 inch 2019   Operating System MacOS 10.15.5   Spotify Version 1.1.33.569.gced9e0f5   If shuffle is enabled, the wrong music in the list is highlighted w...
  • AcidSlide
  • Regular
  • 559 Views
  • 6 replies
  • 0 likes
  • bug
    macOS
    shuffle
  • 559 Views
  • 6 replies
  • 0 likes

Superuser Contribution Shuffle should not repeat individual songs

In a playlist of mine that is more than 6 hours long, shuffle often plays songs twice or three times within 30 minutes. I know there are a few posts about this already, but there isn't a recent one and this problem still exists. It is obviously not d...

  • Casual Listener
  • In a playlist of mine that is more than 6 hours long, shuffle often plays songs twice or three times within 30 minutes.   I know there are a few posts about this already, but there isn't a r...
  • ackmanx
  • Music Fan
  • 5888 Views
  • 6 replies
  • 9 likes
  • shuffle
  • 5888 Views
  • 6 replies
  • 9 likes

Shuffle on specific (large) Spotify playlist

Plan: PremiumCountry: the Netherlands Device: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)Operating System: MacOS Catalina 10.15.4 (19E287) Hi, I'm not getting the Shuffle to work on the Mac Spotify app (or iPhone 11 pro for that matter) for ...

  • Newbie
  • ...bsp; I'm not getting the Shuffle to work on the Mac Spotify app (or iPhone 11 pro for that matter) for this playlist: https://open.spotify.com/playlist/37i9dQZF1DWWQRwui0ExPn?si=Q...
  • 176 Views
  • 0 replies
  • 0 likes
  • shuffle
  • 176 Views
  • 0 replies
  • 0 likes

shuffle

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis is just for Mac per se. I have over 3000 songs "liked", why does the shuffle feature onl...

  • Casual Listener
  • ...s just for Mac per se.  I have over 3000 songs "liked", why does the shuffle feature only seem to play a portion of them?  I hear the same songs over and over.  And sometimes in my c...
  • 171 Views
  • 0 replies
  • 1 likes
  • shuffle
  • 171 Views
  • 0 replies
  • 1 likes

Shuffle is broken for one specific playlist

EDIT: Shuffle is working again. See reply. Plan: PremiumCountry: Netherlands Device: MacbookOperating System: MacOS Mojave 10.14.5 My Question or Issue: The "Shuffle" functionality seems to be broken for one specific playlist: Techno Bunker. It's a S...

  • Roadie
  • EDIT: Shuffle is working again. See reply.   Plan: Premium Country: Netherlands   Device: Macbook Operating System: MacOS Mojave 10.14.5   My Question or Issue: The "Shuffle...
  • minitauros
  • Roadie
  • 522 Views
  • 1 replies
  • 0 likes
  • shuffle
  • 522 Views
  • 1 replies
  • 0 likes

Shuffle Button on Desktop

The shuffle button has dissapeared from the whole of my app on my mac, i cannot literally find this on the new update as of course last time it was down next to the 'thumbs up' now. How am i meant to rectify this situation?

  • Newbie
  • The shuffle button has dissapeared from the whole of my app on my mac, i cannot literally find this on the new update as of course last time it was down next to the 'thumbs up' now.  How am i m...
  • Loxer
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Desktop
    Mac
    shuffle
  • 369 Views
  • 1 replies
  • 0 likes