Notifications issues

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Notifications issues

ClaraMontseny
Casual Listener

Hello,

 

I have an two different issues with the notifications since the last update. On the one hand, the notifications on the app doesn't finish loading, so I can´t see them. On the other hand, every time I turn off the email notifications in my profile it turns on automatically. Anyone can help me, please?

 

Thank you very much.

 

Regards.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution! 1 person liked this

Re: Notifications issues

Rock Star 24
Rock Star 24

1: Try signing out of the app, and then sign back in to see if notifications work.

 

If they don't load, there will be a bug fix update coming within the next few weeks that might fix this.

 

 

2:  I suggest you contact support so they can help you fix this setting. 


https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 Replies
Solution! 1 person liked this

Re: Notifications issues

Rock Star 24
Rock Star 24

1: Try signing out of the app, and then sign back in to see if notifications work.

 

If they don't load, there will be a bug fix update coming within the next few weeks that might fix this.

 

 

2:  I suggest you contact support so they can help you fix this setting. 


https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Notifications issues

ClaraMontseny
Casual Listener

Thank you very much for your solutions, MattSuda. I tried signing out and now the app notifications work normally. I will contact support for the other issue as you told me, so they can help me fix this.

 

 

1 person liked this

Re: Notifications issues

Rock Star 24
Rock Star 24

Glad to hear it works now!

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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