Notifications issues

[ClaraMontseny]

Hello,

I have an two different issues with the notifications since the last update. On the one hand, the notifications on the app doesn't finish loading, so I can´t see them. On the other hand, every time I turn off the email notifications in my profile it turns on automatically. Anyone can help me, please?

Thank you very much.

Regards.

[MattSuda · Accepted solution]

1: Try signing out of the app, and then sign back in to see if notifications work.

If they don't load, there will be a bug fix update coming within the next few weeks that might fix this.

2:  I suggest you contact support so they can help you fix this setting. 

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[ClaraMontseny]

Thank you very much for your solutions, MattSuda. I tried signing out and now the app notifications work normally. I will contact support for the other issue as you told me, so they can help me fix this.

[MattSuda]

Glad to hear it works now!