Podcast page says there was a problem on desktop client, no problem on web client

Solved!
Reply

Podcast page says there was a problem on desktop client, no problem on web client

marco_
Newbie

I'm a premium member in the US

 

This is a problem occuring on the OSX desktop client on an iMac running Sierra.

 

When I click on Podcast from the navigation I am presented with a layer that reads:

"There was a problem displaying this page!

This page either does not exist or an error occured."

 

Where that layer and it's background image stop I can see one of my subscribed podcasts showing.  I have no problem playing episodes if I search and click on them and the webclient doesn't have this issue. 

 

Please fix.

 

Screen Shot 2019-04-30 at 3.43.46 PM.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Podcast page says there was a problem on desktop client, no problem on web client

Moderator
Moderator

Hey @marco_@Carpster@imark22@TomTheMulk and @mihaiparaschiv,

 

Thanks for getting in touch!

 

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

 

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
19 Replies

Re: Podcast page says there was a problem on desktop client, no problem on web client

mihaiparaschiv
Newbie

I have the same problem on Windows 7 64bit on a Dell XPS9550.

Re: Podcast page says there was a problem on desktop client, no problem on web client

TomTheMulk
Newbie

I'm getting the same problem.  macOS 10.14.4 and Spotify 1.1.5.153.gf614956d

Re: Podcast page says there was a problem on desktop client, no problem on web client

Carpster
Regular

Same problem. Restarted, reinstalled, refreshed, rebooted, re-frustrated.

Highlighted

Re: Podcast page says there was a problem on desktop client, no problem on web client

imark22
Newbie

Screenshot 2019-05-01 10.57.12.jpg

I updated the app, logged in and out, tried to find help and it seems Spotify doesn't have a direct means of contacting them over issues such as this.  I use spotify basically for podcasts..what is going on Spotify..how about a fix if you aim to keep your longtime subscribers. Very frustrated.

Re: Podcast page says there was a problem on desktop client, no problem on web client

Carpster
Regular
Second level customer support suggests this may be related to work networks
/ settings / firewalls etc. I have this problem using Spotify at work, but
I have yet to try it on a desktop elsewhere.


Solution!

Re: Podcast page says there was a problem on desktop client, no problem on web client

Moderator
Moderator

Hey @marco_@Carpster@imark22@TomTheMulk and @mihaiparaschiv,

 

Thanks for getting in touch!

 

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

 

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Podcast page says there was a problem on desktop client, no problem on web client

iceecream
Newbie

I am also experiencing the same issue on both Mac and Windows computers at work and home since yesterday 5/1.  I do not think it is a firewall issue because no firewall settings have changed at home or work. I can also view and play podcasts on Spotify Webplayer. I have tried deleting and reinstalling Spotify, and it did not resolve the issue. 

Re: Podcast page says there was a problem on desktop client, no problem on web client

satuthill
Casual Listener

Same problem here. I can listen to the Podcasts via "Recently Played" but the "Podcasts" link in the left Your Library bar does not work,

Re: Podcast page says there was a problem on desktop client, no problem on web client

Tommyk2
Newbie

Same here and suuuuper annoying.

 

Windows 10 Pro 1809

Spotify 1.1.5.153.gf614956d

SUGGESTED POSTS