Macbook Pro 2017 15-inch
macOS Mojave and macOS High Sierra
My Question or Issue
I recently migrated from one of my Macbooks (which was destroyed in a fire) to my new Macbook Pro.
Tried installing Spotify, however it keeps giving me Error 39 when trying to login using my username and password, or Error 11 when trying to use Facebook.
I have noticed that offline mode is ticked, however I am unable to un-tick it (it is greyed out).
I have tried all of the suggestions in the forums, including:
- try another account
- reinstall macOS
- de-activate all firewalls
- unistalling Norton
- reinstall spotify (>15 times)
- changing hosts on terminal
- upgrading MacOS from High Sierra to Mojave
- changing language
It is my belief the reason for this is because Spotify is set as "offline mode", however I am unable to switch it off.
Might be a spotify bug when installing in a new Mac, when the user has previously set offline mode.
Does anyone know if there is a file on spotify that turns "offline mode" off?
Note: the file I have attached is in French. Mode hor connexion = offline mode.
- spotify keeps starting when I start the PC, despite it not being setup to start of restart.
Solved! Go to Solution.
Found the solution (it was actually easier than thought).
Keep it simple:
All you have to do is do a proper reinstall of spotify, which involves deleting the com.spotify.Client folder and Spotify folder in Application Support.