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Spotify not responding

Solved!

Spotify not responding

Plan

Premium

Country

Slovakia

Device

MacBook Air 13

Operating System

macOS Monterey 12.0.1

My Question or Issue

Hello, I have a problem with my spotify on MacBook Air 13 (macOS Monterey 12.0.1 version). When I try to open it, it is just black and it does not show anything (see photo attached). I was using it on my mac a couple of weeks ago and it just stopped working.

Screenshot 2021-11-07 at 14.56.36.png
Reply

Accepted Solutions
Marked as solution

Hey @Ed1ke,

 

Thanks for reaching out about this in the community.

 

We'd recommend running a clean reinstall of the app, following the steps in this Guide.

 

Let us know if the issue persists.

 

AlexModerator
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7 Replies
Marked as solution

Hey @Ed1ke,

 

Thanks for reaching out about this in the community.

 

We'd recommend running a clean reinstall of the app, following the steps in this Guide.

 

Let us know if the issue persists.

 

AlexModerator
Help others find this answer and click "Accept as Solution".
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I've same problem on a new M1 Max MacbookPro 16. I tried a clean reinstall, but still not show anything.

Failed to retrieve application-identifier from SecTask. This typically indicates that the process is missing the application-identifier entitlement. It must match the process' bundle identifier. This is a client-issue. Check the crash report for the Coalition process. PID: 0

Console.app shows above error when I open spotify app

Hi! I have the same problems with Spotify, since I've updated the OS to Monterey. My other Macbook (from Work) doesn't have this issue yet since we're not updated. A clean install doesn't do the trick.

 

Please advise.

Schermafbeelding 2021-11-15 om 17.31.17.png

Hey @0neSe7en,

 

Thanks for the post.

 

You can try deleting the prefs file for Spotify. If should be located in Library > Application Support > Spotify.

 

Make sure that the Spotify app is closed and not running in the background when you do this.

 

Keep us posted if this helps.

 

 

AlexModerator
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I've tried delete prefs files and restart Spotify, also tried delete all files in ~/Library/Application Support/Spotify and restart. But still show all back window.

 

I also restart into safe mode, not work.

 

and the prefs file is:

 

app.autostart-configured=true
storage.last-location="/Users/wsy/Library/Application Support/Spotify/PersistentCache/Storage"
campaign-id="organic"
app.last-launched-version="1.1.70.610.g4585142b"

 

I also capture logs from Console.app

I change system region from HongKong(香港) to China Mainland(中国大陆), and open Spotify, it  works. But I don't know why...

 

0neSe7en_0-1637119293345.png

 

Hey Alex,

it worked! Thank you very much for your help!

Kind regards

Eduard

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