Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2760 Views
  • 1 replies
  • 0 likes
  • 2760 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5200 Views
  • 1 replies
  • 0 likes
  • 5200 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3716 Views
  • 1 replies
  • 3 likes
  • 3716 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39717 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39717 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165539 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165539 Views
  • 0 replies
  • 35 likes

Radio / Add to queue

Since these past couple of updates the new client to me is just JUNK / Garbage. I have a few questions that I am not sure if anyone can answer but if they can't be answered then I expect a fix / update to correct these issues. 1.)When playing from th...

  • Roadie
  • Since these past couple of updates the new client to me is just JUNK / Garbage.   I have a few questions that I am not sure if anyone can answer but if they can't be answered then I expect a f...
  • 372 Views
  • 0 replies
  • 0 likes
  • Mac
    Windows
  • 372 Views
  • 0 replies
  • 0 likes

Search history not saving

Since yesterday, my search history hasn't been saving on my Mac app... every time I close the program and relaunch it all of my recent searches are gone. I've tried logging in and out, rebooting my computer... basically everything short of a clean re...

  • Roadie
  • Since yesterday, my search history hasn't been saving on my Mac app... every time I close the program and relaunch it all of my recent searches are gone. I've tried logging in and out, rebooting my c...
  • beachdude42
  • Roadie
  • 944 Views
  • 3 replies
  • 0 likes
  • Mac
  • 944 Views
  • 3 replies
  • 0 likes

Solved!! Artists/Albums/Songs not saving to My Music

Recently I've noticed that when I Save an album that it will show up under My Artists when I originally save it, but after closing the Program, nothing shows as saved when I reopen it. This is also happening on my iPhone so I'm wondering if this is s...

  • Casual Listener
  • Recently I've noticed that when I Save an album that it will show up under My Artists when I originally save it, but after closing the Program, nothing shows as saved when I reopen it. This is also h...
  • Ryanozella
  • Casual Listener
  • 574 Views
  • 2 replies
  • 0 likes
  • Mac
  • 574 Views
  • 2 replies
  • 0 likes

Profile, Your Music and Recently Played Artists not updating when I play songs.

My profile currently looks like I like I only played 1 artist from the 1 time I listened to that Sia's song. I am playing Spotify, but my profile is not updating to reflect the artists I am currently playing: Likewise in "Your Music" it is not updati...

Screen Shot 2015-03-18 at 10.00.16 AM.png Screen Shot 2015-03-18 at 10.02.03 AM.png Screen Shot 2015-03-18 at 10.07.13 AM.png
  • Casual Listener
  • My profile currently looks like I like I only played 1 artist from the 1 time I listened to that Sia's song.    I am playing Spotify, but my profile is not updating to reflect the ar...
  • tashdane72
  • Music Fan
  • 2264 Views
  • 3 replies
  • 0 likes
  • Mac
  • 2264 Views
  • 3 replies
  • 0 likes

Repeat an ads twice each time (ASIA region)

Hi, I am an user from Hong Kong using free version. Since the last weekend, an milk formula ads were flooding my Spotify desktop version twice a time in every 3 songs later. This frequency is much high my Spotify at home. please give me some suggesti...

  • Newbie
  • Hi, I am an user from Hong Kong using free version. Since the last weekend, an milk formula ads were flooding my Spotify desktop version twice a time in every 3 songs later. This frequency is mu...
  • MauriceMV
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Mac
    Windows
  • 369 Views
  • 1 replies
  • 0 likes

The same songs keep on playing!

Hi, I found a bug on my Mac computer and my android phone. I'll use the tamplate to describe the problem. DescriptionThe problem that I am having is that Spotify always plays the same songs in the same order whenever i starts a new playlist. I have S...

  • Roadie
  • Hi, I found a bug on my Mac computer and my android phone. I'll use the tamplate to describe the problem.   Description The problem that I am having is that Spotify always plays the same song...
  • MauriceMV
  • Spotify Star
  • 2189 Views
  • 1 replies
  • 0 likes
  • Mac
  • 2189 Views
  • 1 replies
  • 0 likes

Playlist not displaying content

My playlists are listed (by title) on the left. I can double click them and they start playing. But the list of the songs does not display. I just see the spinning dots "loading" animation. I tried starting a new empty playlist. It still just sits on...

  • Casual Listener
  • My playlists are listed (by title) on the left. I can double click them and they start playing. But the list of the songs does not display. I just see the spinning dots "loading" animation. I tried s...
  • antonova
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • Mac
  • 292 Views
  • 2 replies
  • 0 likes

Albums added to "Your Music" on iPad not showing up on desktop (Mac) app

For a couple of weeks now, I have been adding albums to my music, using Spotify on my iPad Mini. When I come to work and go to find them in the Spotify desktop app for Mac, they are nowhere to be found. The same albums are not marked as saved, and wh...

  • Newbie
  • For a couple of weeks now, I have been adding albums to my music, using Spotify on my iPad Mini.  When I come to work and go to find them in the Spotify desktop app for Mac, they are nowhere to ...
  • 367 Views
  • 0 replies
  • 0 likes
  • Mac
  • 367 Views
  • 0 replies
  • 0 likes

Solved!! See who added a song to a shared playlist

Hi, I have a shared playlist and would like to know which user added what song. I do see the names of the user on Spotify on my phone, but not on my laptop. Can anybody help? Thanks in advance!

  • Regular
  • Hi,   I have a shared playlist and would like to know which user added what song. I do see the names of the user on Spotify on my phone, but not on my laptop.   Can anybody help? Thanks...
  • Soundofus
  • Spotify Star
  • 2655 Views
  • 3 replies
  • 0 likes
  • Mac
  • 2655 Views
  • 3 replies
  • 0 likes

Spotify no longer has the "cmd+f" function when viewing playlists on latest update

I have a playlist with over 3000 songs, and always used the cmd+f function. It seems to be gone in 1.0.1.1060.gc75ebdfd. Did they get rid of it? This essentially breaks Spotify for me.

  • Newbie
  • I have a playlist with over 3000 songs, and always used the cmd+f function. It seems to be gone in 1.0.1.1060.gc75ebdfd. Did they get rid of it? This essentially breaks Spotify for me. 
  • o-l-a-v
  • Roadie
  • 1999 Views
  • 11 replies
  • 14 likes
  • Mac
  • 1999 Views
  • 11 replies
  • 14 likes

Recently Played Artists not Updating

It's been over 2 weeks and my "Recently Played Artist" tab on my profile has not updated. I have a Macbook Pro and also an iPhone 5S that I use Spotify on CONSTANTLY. Anyone know a way to get it refreshed and working again? I've tried logging out, re...

  • Casual Listener
  • It's been over 2 weeks and my "Recently Played Artist" tab on my profile has not updated. I have a Macbook Pro and also an iPhone 5S that I use Spotify on CONSTANTLY. Anyone know a way to get it refr...
  • MattSuda
  • Spotify Star
  • 1004 Views
  • 6 replies
  • 0 likes
  • Mac
  • 1004 Views
  • 6 replies
  • 0 likes

ipod shuffle not showing up on osx desktop app

I am running OSX. Downloaded and installed Spotify app. Trying to sync my spotify music to my Ipod Shuffle but I don't see any activity or any "devices" menu when I plug it in via USB. Help?

  • Casual Listener
  • I am running OSX. Downloaded and installed Spotify app. Trying to sync my spotify music to my Ipod Shuffle but I don't see any activity or any "devices" menu when I plug it in via USB.    ...
  • MattSuda
  • Spotify Star
  • 658 Views
  • 1 replies
  • 0 likes
  • Mac
  • 658 Views
  • 1 replies
  • 0 likes

major issues with local files

Even though 'itunes' and 'MyMusic' are both selected in the preferences section, my local files only shows random selections from my harddrive. Also, I am unable to delete anything from my local files. Even though I have unselected podcasts, many pod...

  • Casual Listener
  • Even though 'itunes' and 'MyMusic' are both selected in the preferences section, my local files only shows random selections from my harddrive.   Also, I am unable to delete anything from my l...
  • notoriousROD
  • Casual Listener
  • 263 Views
  • 2 replies
  • 0 likes
  • Mac
  • 263 Views
  • 2 replies
  • 0 likes

Quicktime and itunes files

This is what I have discerned. That the latest update of Spotify can't import iTunes playlists. But that if I have Quicktime on my Mac, Spotify can. I have Quicktime on my Mac but am still unable to get my iTunes playlists into Spotify. Any help is a...

  • Roadie
  • This is what I have discerned.   That the latest update of Spotify can't import iTunes playlists.    But that if I have Quicktime on my Mac, Spotify can.   I have Quicktime ...
  • MichaelJerzak
  • Composer
  • 970 Views
  • 1 replies
  • 0 likes
  • Mac
  • 970 Views
  • 1 replies
  • 0 likes

OS X desktop app app uses too much energy

This is on my MacBook Pro 15" mid-2014: Should be lower I think for an app that does not have any active windows?

Spotify energy usage
  • Regular
  • This is on my MacBook Pro 15" mid-2014:       Should be lower I think for an app that does not have any active windows?
  • MichaelJerzak
  • Composer
  • 256 Views
  • 1 replies
  • 0 likes
  • Mac
  • 256 Views
  • 1 replies
  • 0 likes

Deleting tracks from Starred is broken in multiple ways

Hi, there are the following issues concerning removing tracks from the Starred playlist: - the Delete keyboard shortcut is terrible, it should be supressed. Finding a track worth favoriting takes a lot of time/effort, I certainly never want them to b...

  • Casual Listener
  • Hi, there are the following issues concerning removing tracks from the Starred playlist:   - the Delete keyboard shortcut is terrible, it should be supressed. Finding a track worth favoriting ...
  • MichaelJerzak
  • Composer
  • 234 Views
  • 1 replies
  • 0 likes
  • Mac
  • 234 Views
  • 1 replies
  • 0 likes

How do I add my mobile devices?

Using Mac OS here....How do I add all my mobile devices with Spotify on them to my Spotify account?

  • Roadie
  • Using Mac OS here....How do I add all my mobile devices with Spotify on them to my Spotify account?
  • Soundofus
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Mac
  • 214 Views
  • 1 replies
  • 0 likes

Recently saved albums disappearing on desktop and iOS

Hi all, I've had this problem a couple of times and it appears to be sporadic in nature - sometimes Spotify is fine and others it's not. Three days in a row I've had to save the same 5-10 albums into my music as they disappear everytime I turn my com...

  • Newbie
  • Hi all,   I've had this problem a couple of times and it appears to be sporadic in nature - sometimes Spotify is fine and others it's not.   Three days in a row I've had to save the sam...
  • beflygelt
  • Music Fan
  • 331 Views
  • 1 replies
  • 0 likes
  • Mac
  • 331 Views
  • 1 replies
  • 0 likes

Not getting pinged for updates from followed artists and playlists

I'm having issues comsequently getting updates from new artist releases from artists I'm following. Is this a known issue?Consequently I even continue getting notified of playlist changes from artists and users I have unfollowed.There's probably a th...

  • Regular
  • I'm having issues comsequently getting updates from new artist releases from artists I'm following. Is this a known issue? Consequently I even continue getting notified of playlist changes from ar...
  • 251 Views
  • 0 replies
  • 0 likes
  • Mac
  • 251 Views
  • 0 replies
  • 0 likes

Getting Kernel Panic on Spotify Helper

What happens is my computer will randomly freeze and restart as long as I have the Spotify application open on OSX. I've tried searching through the threads regarding this, I've tried- Cleaning the Libraries based on the old Mavericks trick. Didn't w...

  • Casual Listener
  • What happens is my computer will randomly freeze and restart as long as I have the Spotify application open on OSX. I've tried searching through the threads regarding this, I've tried - Cleaning the...
  • 777 Views
  • 0 replies
  • 7 likes
  • Mac
  • 777 Views
  • 0 replies
  • 7 likes